Meet the Team
OWNER / MANAGING DIRECTOR
My role is to provide the overall direction and ‘eye on the compass’ as to where we – as a team – are heading, setting the overarching business strategy and financial budgeting.
My primary driver is trust – which I believe is achieved by being honest, consistent and delivering against promises. The team at Q2Q have all been recruited based on these values – with ability being secondary – however, between them they have over 100 years’ experience in the IT game, so there is no shortage of technical talent!
I work closely with the team to ensure there is continuous organisational performance improvement that is always customer focused – ensuring they are working collaboratively and efficiently. Plus, I coach them individually and as a collective, to bring out their best abilities in supporting our clients.
While I’ve always been involved with systems implementation throughout my career, I have an operational background and no specific IT experience. However, if anything, I believe this makes me more qualified to ensure the team delivers great service. Having been on the wrong side of poor IT support in the past, I relate to how crippling this can be to a business, and therefore make it paramount that we ensure IT issues are as invisible as possible – leaving customers to get on with running their companies smoothly and hassle-free.
As development consultant, I’m one of the techies here at Q2Q. I’m responsible for managing the SQL databases and reports – for both our clients and the in-house team. This often includes automating repetitive tasks to provide more accurate and efficient workflows for our customers.
Day to day, you’ll also find me completing other technical tasks such as providing quick, accurate data feeds, macros and reports for our users – via Excel and Word – plus helping out on data integration projects.
Simply put, I optimise processes to ensure our clients are getting the most out of their IT infrastructure!
On a daily basis, I work on resolving IT issues for our clients – and my skillset adapts according to the needs of each individual customer. This can include anything from solving basic – and often the most frustrating – problems like fixing a printer, through to more complex issues such as server infrastructure deployment.
I’m also often traveling to visit businesses that are in need of an IT saviour or working on proposals for new and existing clients.
I enjoy overseeing new projects so that, when relationships evolve, we can ensure – from an IT perspective – firms’ growth, office move or induction of new team members, is as seamless as possible.
I also drive the rest of the team insane with my singing!
TECHNICAL SUPPORT ENGINEER
I work with our customers to resolve any problems on all manner of IT issues – making sure they can get back to normal as quickly as possible.
While providing reactive assistance – on the phone and via remote support – is a big part of my role, I also regularly visit clients’ sites, to ensure their IT is ship-shape.
Additionally, I attend networking events and often spearhead the onboarding of new clients. I’m also Q2Q’s in-house photography and customer excellence champion – keeping our Instagram up to date and working on team best practice, to ensure we are always giving a great service to our users.
Prevention is a large part of my role, here at Q2Q. I analyse systems and try to identify where improvements can be made, to help ensure that predictable problems can be prevented from happening.
My many years’ experience of technical problem solving also mean I’m one of the team’s go-to contacts for really complex IT issues. In other words, if there’s a puzzle to solve or a more efficient process to be found, I’ll definitely be there working it out.
TECHNICAL SUPPORT ENGINEER
Day to day, my passion for technology sees me supporting our customers with their IT – resolving any issues and helping them to maximise performance.
I may be one of the more junior members of the team, but thanks to my obsessive attention to detail – ensuring that all boxes are ticked and timescales met – I also help the senior techies work on some of the more complex technical problems.
I’ve learnt a lot in my time at Q2Q so far and love being part of a team where both development and collaboration are encouraged!
TECHNICAL SUPPORT ENGINEER
Being a technical support engineer means I’m responsible for helping to resolve our customers’ IT queries.
But, no matter what technical problems I’m working on, whether over the phone or via my PC, my aim is to always get our clients back up and running as quickly as possible – and with the least amount of disruption!
If an issue needs a more ‘hands-on’ approach though, you can also find me heading to our customers’ HQs.
As helpdesk supervisor, my face and voice are likely the first ones you’ll see and hear when contacting Q2Q.
From organising the support team – ensuring all our customers’ needs and tickets are resolved quickly and professionally – to ordering and sending hardware to clients, my position is very varied and no one day is the same.
I’m also involved in assisting with the smooth day-to-day operations of the business – booking events and helping our MD Lorna.
JNR TECHNICAL SUPPORT ENGINEER
I’m the newest recruit to join the Q2Q family and one of the junior members of the technical team.
This means that I’ll be found helping to tackle any of our clients’ IT headaches, answering calls and supporting the senior team wherever I can.
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Lancaster: 01524 581690