Meet the Team

OWNER / MANAGING DIRECTOR

At Q2Q our goal is to show up as the best version of ourselves and do everything in our power to make a meaningful contribution to both our colleagues, and the customers we support.

My role is to provide the overall direction and ‘eye on the compass’ as to where the Q2Q team are heading, setting the overarching business strategy and financial budgeting, and setting the example for the culture.

My primary driver is trust, which I believe is achieved by being honest, consistent, and delivering against promises. The team at Q2Q have all been recruited based on these values, with ability being secondary, however, between them they have over 100 years’ experience in the IT game, so there is no shortage of technical talent!

I work closely with the team to ensure there is continuous organisational performance improvement that is always customer focused, ensuring they are working collaboratively and efficiently. Plus, I coach them individually and as a collective, to bring out their best abilities in supporting our clients.

While I’ve always been involved with systems implementation throughout my career, I have an operational background and no specific IT experience. However, if anything, I believe this makes me more qualified to ensure the team delivers great service. Having been on the wrong side of poor IT support in the past, I relate to how crippling this can be to a business, and therefore make it paramount that we ensure IT issues are as invisible as possible, leaving customers to get on with running their companies smoothly and hassle-free.

TECHNICAL CONSULTANT

On a daily basis, I work on resolving IT issues for our clients – and my skillset adapts according to the needs of each individual customer. This can include anything from solving basic – and often the most frustrating – problems like fixing a printer, through to more complex issues such as server infrastructure deployment.

I’m also often traveling to visit businesses that are in need of an IT saviour or working on proposals for new and existing clients.

I enjoy overseeing new projects so that, when relationships evolve, we can ensure – from an IT perspective – firms’ growth, office move or induction of new team members, is as seamless as possible.

I also drive the rest of the team insane with my singing!

DEVELOPMENT CONSULTANT

As development consultant, I’m one of the techies here at Q2Q. I’m responsible for managing the SQL databases and reports – for both our clients and the in-house team. This often includes automating repetitive tasks to provide more accurate and efficient workflows for our customers.

Day to day, you’ll also find me completing other technical tasks such as providing quick, accurate data feeds, macros and reports for our users – via Excel and Word – plus helping out on data integration projects.

Simply put, I optimise processes to ensure our clients are getting the most out of their IT infrastructure!

ACCOUNTS ADMINISTRATOR

My role here at Q2Q is Accounts Administrator.  I also assist “The Techies” with queries and customers with their accounts.  I like to bake for the team – as I think food brings people together.  I’m proud to be part of this great team.

HELPDESK SUPERVISOR

My role as Helpdesk Supervisor, is to organise the support team to ensure all our customers’ needs and tickets are resolved quickly and professionally, site visits are structured and successful and hardware is purchased in a timely manner and set up effectively.

INFRASTRUCTURE ENGINEER

Prevention is a large part of my role, here at Q2Q. I analyse systems and try to identify where improvements can be made, to help ensure that predictable problems can be prevented from happening.

My many years’ experience of technical problem solving also mean I’m one of the team’s go-to contacts for really complex IT issues. In other words, if there’s a puzzle to solve or a more efficient process to be found, I’ll definitely be there working it out.

SENIOR TECHNICAL ENGINEER

I am one of the senior technical support engineers.
I tend to work on more infrastructure-based issues, dealing with a customer crisis when it happens, onboarding new clients and performing project work to improve client’s systems. I also work with the other team members here at Q2Q on more complex problems, hopefully sharing the knowledge and experience I’ve gained.

SENIOR TECHNICAL ENGINEER

I’m still relatively new at Q2Q so still finding my way, but I’m looking forward to supporting our varied customer base, getting to know the customers, and working on new and exciting projects.

After completing fulltime education, I started work in the Insurance Industry. Whilst working in the office, an opportunity arose to look after their small branch Novell Network. This kick started my interest in computer networking and user support.

SENIOR TECHNICAL ENGINEER

My role is Senior Technical Support Engineer. I have just joined but I am looking forward to getting involved with Projects and supporting our customers.

I have over 25 years’ experience working within manufacturing / retail environments across various roles undertaking planning, deployment, migration and management of IT solutions.

TECHNICAL SUPPORT ENGINEER

I’m the newest recruit to join the Q2Q family and one of the junior members of the technical team.

This means that I’ll be found helping to tackle any of our clients’ IT headaches, answering calls and supporting the senior team wherever I can.

TECHNICAL SUPPORT ENGINEER

Being a technical support engineer means I’m responsible for helping to resolve our customers’ IT queries.

But, no matter what technical problems I’m working on, whether over the phone or via my PC, my aim is to always get our clients back up and running as quickly as possible – and with the least amount of disruption!

If an issue needs a more ‘hands-on’ approach though, you can also find me heading to our customers’ HQs.

TECHNICAL SUPPORT ENGINEER

I work with our customers to resolve any problems on all manner of IT issues – making sure they can get back to normal as quickly as possible.

While providing reactive assistance – on the phone and via remote support – is a big part of my role, I also regularly visit clients’ sites, to ensure their IT is ship-shape.

Additionally, I attend networking events and often spearhead the onboarding of new clients. I’m also Q2Q’s in-house photography and customer excellence champion – keeping our Instagram up to date and working on team best practice, to ensure we are always giving a great service to our users.

TECHNICAL SUPPORT ENGINEER

Just getting my feet comfy under the desk whilst settling in here at Q2Q.

Ready for a mix of things that will come our way, whether that be a fix for one of our customers, or an improvement to their processes and systems.

TECHNICAL SUPPORT ASSISTANT

As a technical support assistant, I tend to do a bit of everything at Q2Q, from fixing hardware all the way to customer service. In whatever area I’m needed I always try my best to provide the highest level of service I can, along with the rest of the Q2Q team.