OWNER / MANAGING DIRECTOR
My role is to provide the overall direction and ‘eye on the compass’ as to where we – as a team – are heading, setting the overarching business strategy and financial budgeting.
My primary driver is trust – which I believe is achieved by being honest, consistent and delivering against promises. The team at Q2Q have all been recruited based on these values – with ability being secondary – however, between them they have over 100 years’ experience in the IT game, so there is no shortage of technical talent!
I work closely with the team to ensure there is continuous organisational performance improvement that is always customer focused – ensuring they are working collaboratively and efficiently. Plus, I coach them individually and as a collective, to bring out their best abilities in supporting our clients.
While I’ve always been involved with systems implementation throughout my career, I have an operational background and no specific IT experience. However, if anything, I believe this makes me more qualified to ensure the team delivers great service. Having been on the wrong side of poor IT support in the past, I relate to how crippling this can be to a business, and therefore make it paramount that we ensure IT issues are as invisible as possible – leaving customers to get on with running their companies smoothly and hassle-free.