Preventative maintenance, trusted support

This IT support programme is perfect for SMEs with an existing IT department. Why? Because rather than provide fully manged IT services, we’ll work alongside your internal staff to offer a trusted second or third line infrastructure.

Using the latest 24x7x365 monitoring technology, we proactively keep a close eye on your systems to help prevent issues that would otherwise disrupt your business. We can also assist with the more complex maintenance of back-end networks and servers, when particularly technical challenges arise, resulting in a robust uptime strategy that keeps SMEs running, come rain or shine.

What’s included in our proactive monitoring support?

  •  Helpdesk – you can quickly and easily raise tickets that will enable the efficient resolution of any IT issues.
  •  Server Monitoring – we’ll continually scrutinise the performance of your server and CPU usage, allowing us to prevent problems and suggest efficiency improvements.
  •  Managed Anti-Virus – we’ll provide robust protection from hacks that could otherwise prove catastrophic to your IT infrastructure and wider business operations.
  •  Network Monitoring – routers, firewalls and switches are all monitored to ensure network traffic is constantly moving, with no downtime.
  •  Reporting – we’ll conduct routine reports to track the ongoing health of your IT infrastructure.
  •  IT Consulting – this is a key part of us building a close working relationship and proactively discussing next steps for the maintenance of your IT.

What’s included in our proactive monitoring support?

We’re passionate about taking the strain out of IT. So, if you need to lean on us for more IT support, please do. Our additional optional services include:

  •  Disaster Recovery – In the event of an unexpected emergency, our layers of backup support provide a contingency plan that enables you to carry on running your business.
  •  Hosted Phone Systems – We’ll keep your business talking, wherever your staff may be, because very few SMEs can rely on a conventional telecoms system in the modern business climate.
  • Consultancy Support – For extra ad-hoc support, one of our IT experts can come in as and when you need them, whether you’re interviewing for internal IT staff or want to audit the effectiveness of your current technology. Because every SME is different, there’s no such thing as a ‘one size fits all’ approach at Q2Q.

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Lancaster: 01524 581690