At Q2Q, we don’t believe that one size fits all when it comes to IT support. That’s why, in order to really understand how we can help a client, we look to our trusty audit process to get things off the ground.
It’s true that ‘test, assessment and audit’ all sound like scary words. Maybe they remind you of your school exams or driving test – whatever it may be, many of us don’t like the idea of being put in the spotlight.
However, our audit is actually more of a ‘fact-finding’ or ‘getting-to-know-you’ phase – essentially, our foundation for building a meaningful relationship, which gives SMEs exactly the right level of support they need, no matter at what stage they’re at in their business journey.
In truth, we’re what you could call your ‘peace-of-mind providers.’ Our audit is a comprehensive questionnaire, which we work through face-to-face with our customers – free from any technical gobbledegook – to ensure the advice we provide is accurate and, most importantly, aligns with your business objectives.
So, there’s no need to fear our ‘audit’ – nor is it just another sales pitch – it’s there to give you free, honest and valuable advice based on facts, to help make your future relationship with tech less painful and more pain-free.
After all, if your IT doesn’t work and adapt in tandem with your organisation and its objectives, it’s neither successful nor cost-effective in the long run.
What’s included in the IT audit?
In order to be able to offer your SME customised action plan, we need to know about your existing IT infrastructure and how you use it on a daily basis. Cue our questionnaire…
We’ll run through our 36-point health check which looks at the following key areas:
3) Managed support and services
5) Telecommunications (if applicable)
From the results, we’ll glean a clear understanding of the areas requiring improvement and list them – in priority order – along with a breakdown of the necessary actions to achieve real progress.
In straight-talking terms, our IT audit will help ensure you’re getting the best out of your spending.
Conducting the ‘IT magic’
Using a USB stick and our special software, this part of the process allows our techies to really put your IT under the microscope.
By gaining access to your systems, we can discover more about the hardware of the machines, plus their speed and performance – at various points throughout the day.
Our software will continue to scan your machines in the background, over the course of one week – giving us a true flavour of how they work and uncovering any trends.
By obtaining a baseline for how the systems are performing, there is never a knee-jerk reaction of ‘its old, let’s upgrade,’ instead we check the demands on the machines and only suggest upgrades where truly needed.
Learning about your wider business
After an audit has taken place, our MD Lorna Stellakis will delve into the deeper workings of your company, to find out more about your objectives.
This two-pronged technical and strategic approach is what makes us different at Q2Q.
We know that a great tech set-up needs to be fully adaptable to your needs and requirements at any given time – taking growth, location and staff retention levels in mind. It’s only when we have the complete picture of what your firm does – and how it operates – that your IT set-up can be designed to work seamlessly with your business operations.
Receiving your own bespoke report
A week after our visit, you’ll receive a tailored report of our findings, which your dedicated techie will go through with you in person – in plain, jargon-free English.
This presents all the information gathered from your IT environment questionnaire and system inspection in one, easy-to-read document.
Each technological area is graded – via a colour-coded traffic light system – to make it easy to visualise your results. Red indicates an audit item that requires immediate attention, while yellow signals an area needing improvement and green is satisfactory.
Using the results, we calculate your overall audit score out of 100. This shows you how great your IT could be – specific to your environment – rather than using generic industry standards.
Your score is not based on someone else’s idea of what ‘great’ looks like. Rather, what your business needs!
How much will the IT audit cost?
As well as a report detailing where you are currently, you’ll also receive a comparison assessment of where your SME could be by actioning slight changes to your present set-up. And, it’s our commitment to driving the best and most profitable results for our clients, which means our goal is getting the score as close to 100 as possible.
While a lot of businesses are under the impression that their IT is giving them everything they need, from our experience, there are always some subtle improvements to be made.
We often see clients who are really surprised at how these small tweaks can pay dividends in productivity and efficiency, and this makes us happy!
So, the IT audit itself is completely FREE – but if you choose to go ahead with any of the improvements we’ve suggested, this will inevitably incur some costs.
If you have any questions, give us a call on 01524 581690, drop us an email via [email protected], or pop in for a brew – we have the largest kettle in Lancaster and always have biscuits!