What I do at Q2Q:
At Q2Q our goal is to show up as the best version of ourselves and do everything in our power to make a meaningful contribution to both our colleagues, and the customers we support.
My role is to provide the overall direction and ‘eye on the compass’ as to where the Q2Q team are heading, setting the overarching business strategy and financial budgeting, and setting the example for the culture.
My primary driver is trust, which I believe is achieved by being honest, consistent, and delivering against promises. The team at Q2Q have all been recruited based on these values, with ability being secondary, however, between them they have over 100 years’ experience in the IT game, so there is no shortage of technical talent!
I work closely with the team to ensure there is continuous organisational performance improvement that is always customer focused, ensuring they are working collaboratively and efficiently. Plus, I coach them individually and as a collective, to bring out their best abilities in supporting our clients.
While I’ve always been involved with systems implementation throughout my career, I have an operational background and no specific IT experience. However, if anything, I believe this makes me more qualified to ensure the team delivers great service. Having been on the wrong side of poor IT support in the past, I relate to how crippling this can be to a business, and therefore make it paramount that we ensure IT issues are as invisible as possible, leaving customers to get on with running their companies smoothly and hassle-free.