Background and Achievements
Most of my career has been in the mad world of fashion – on the planning and operational side. In my previous role as operations director for a heritage menswear brand, I was responsible for the end-to-end journey of the product, from range planning and sourcing, through to production, quality control, logistics, warehousing and customer service.
Some of my key achievements in this role were improving on all delivery and service KPIs, increasing quality performance from 10% rejects to 1%, and delivering a significant number of process advances across the team, while also delivering a 10% cost saving on overheads.
As this role spanned so many disciplines, it enabled me to focus on my true passions – process improvement and people development.
My proudest achievement was introducing a ‘continuous improvement project team’ to the wider business, bringing a positive culture change – based on ‘appreciative inquiry’ and ‘solution focus’ ideas. The workshops we developed empowered people to solve problems cross functionally, and they considerably improved communication, collaboration and efficiency – while making savings to the bottom line too. These workshops have formed the basis of the tools I now incorporate into Q2Q, and also offer as an additional consultancy service to our customers.
Hobbies and Interests
Walking with my dog, and eating out with family