What I do at Q2Q:
My role is to provide the overall direction and “eye on the compass” as to where we, as a team are heading, setting the overall business strategy and financial budgeting.
My primary driver is Trust, which I believe is delivered by being honest, consistent and delivering against promises. The team at Q2Q have all been recruited based on these values, with ability being secondary, however between them they have over 100 years’ experience in the IT game so there is no shortage of talent!
I work with the team to ensure that there is continuous organizational performance improvement that is always customer focused, ensuring they are working collaboratively and efficiently, coaching them individually and as a team to bring out their best performance in supporting our customers.
Whilst always having been involved with systems implementation throughout my career, I have an operational background and no specific IT experience. However, if anything, I believe this makes me more qualified to ensure the team deliver great service, drawing from my operations experience, and having been on the wrong side of poor IT support in the past. I can relate to how crippling this can be to a business, making it paramount that we ensure that IT issues are as invisible as possible, leaving the customers to get on with running their businesses smoothly.
Background and Achievements
The majority of my career has been in the mad world of Fashion, on the planning and operational side. In my previous role as Operations Director for a Heritage Menswear brand, I was responsible for the end to end journey of the product, from range planning, through sourcing, production, quality control, logistics, warehousing and customer service. Some of my key achievements in this role were improving on all delivery and service KPI’s, improving quality performance from 10% rejects to 1%, and delivering a significant number of process improvements across the team, whilst also delivering a saving on costs of 10% on overheads.
• As this role spanned so many disciplines, it enabled me to focus on my true passion, which is process improvement and people development, so my proudest achievement was introducing a Continuous Improvement Project Team to the wider business, bringing a positive change culture based on a combination of ideas including Appreciative Inquiry and Solution Focus tools. The workshops we developed empowered people to solve problems cross functionally, and considerably improved communication, collaboration and efficiency, whilst making savings to the bottom line. These workshops have formed the basis of the tools I now incorporate into Q2Q, and offer as an additional consultancy service to Q2Q customers.
Hobbies and Interests
Walking with my dog, and eating out with family
It’s an office full of creative geeks with great banter, what’s not to love!
Trash reality TV
Walking in Wales if I am feeling energetic, Crete if I need a rest!
Fun, nurturing, efficient
My first car was a Humber Sceptre, which started my obsession with cars
Thai food, long walks with my dog, creating ideas with post it notes!
I’ll listen to pretty much anything I can sing along to
Islands in the stream, Dolly Parton