One of the biggest reasons businesses stay with the wrong IT provider is simple… switching feels like too much hassle.
The fear of disruption, downtime, lost tickets, licensing confusion, or users suddenly unable to work often keeps businesses stuck with support that no longer serves them.
Hedges Direct is the UK’s leading supplier of hedging plants, supplying high quality plants nationwide and supporting both trade and domestic customers. With a fast-moving eCommerce operation and a growing team, reliable and proactive IT support is critical to keeping everything running smoothly.
To learn more about Hedges Direct and see their full range, visit their website!
That’s exactly why our onboarding with Hedges Direct focused on making the entire transition feel effortless.
Working closely with their team, we managed the handover from their previous provider while keeping everything running as normal behind the scenes.
From day-to-day IT support and Microsoft 365 licensing through to security and backup services, every part of the transition was carefully planned so the Hedges Direct team could continue focusing on the business, not the switch.
As part of the onboarding, we also completed a full review of their systems, infrastructure, Microsoft 365, security, and resilience, allowing us to quickly address immediate priorities while putting the right documentation and long-term processes in place.
By the time the onboarding was complete, our support team had full visibility from day one, creating faster responses, clearer communication, and a far more proactive support experience.
The best feedback we could have asked for came from Steve Simpson, Head of IT at Hedges Direct:
“Just want to pass on my thanks for the professionalism of the guys at Q2Q during the migration and the ease of change and ‘can do’ attitude of them all.”
A big thank you to the team at Hedges Direct for working so closely with us throughout the process. We’re looking forward to the journey ahead and are proud to support them as their trusted IT partner.
