October’s tech blog focused on how to sharpen your tech tools – and the best way to optimise the infrastructure you already have at your disposal. Often, this can be something as simple as exploring the capabilities of something you already pay for, but which you might not get the most value from due to lack of awareness about all the ‘bells and whistles’.
Sometimes though, you might plump for an ‘add on’ service – a relatively small extra investment which could result in considerably more value to the system or equipment. And, as a very people-focused business leader, I believe this also applies to colleagues.
With the exception of our admin staff, the team at Q2Q are all highly skilled techies, and the main purpose of their day-to-day role is creating solutions for clients as well as solving any IT-related issues which crop up.
However, if we stuck to the standard techie role profile, you could stop there and generalise their work as simply ‘doing technical stuff’.
When I took over the reins of the Q2Q ship, I made it my mission to delve further into each one of my colleagues – their skillsets, motivations for coming to work, and what they see as ‘a job well done’.
By understanding what makes them tick – their preferred ways of working, and what they’re passionate about – I could quickly see they were each capable of adding additional value to the business – that wasn’t already being utilised.
In fact, we all have skills beyond those required in our basic job description.
For example, our technical consultant Damien Gelder is a whiz at coming up with analogies that perfectly explain a complex issue in an easy-to-understand way. He uses this talent in all sorts of situations too, and we see it called upon on a daily basis – particularly when trying to introduce a new product to a client that we believe will make their lives easier, or giving a non-technical demonstration of a service to a prospect.
On the other hand, Ash Williams, our technical support engineer, has an obsessive attention to detail and is extremely methodical in the way he works. So, if we need a complex project scoping out, we call on his expertise to ensure all the steps are ticked off and there are no stages missed.
Phil Irwin, another of our technical support engineers, has strong people skills and is great at seeing a variety of perspectives in any given situation, which translates perfectly into relating to our clients. That’s why he’s our ‘customer excellence champion’ and, if we’re looking to alter any of our processes, he’s our ‘go to’ when it comes to sense-checking changes.
When it comes to seeing themes in situations, technical support engineer Harrison Burke comes into his own during our team meetings! We rely on him to highlight where there is a recurring pattern and will offer solutions to nip this in the bud by rolling out new internal processes to all customers.
In fact, all the of the team now have a specialism that is predominantly non-technical!
Not only does this add something extra to the firm’s dynamic – by playing to everyone’s strengths – but it adds value to the service we offer and gives everyone a sense of purpose beyond just doing their job.
So, while I’m not sure that I could get away with describing the Q2Q crew as: “tools that previously needed sharpening,”, that’s essentially what we’ve done!
Making the most of what you have is not only a cost-effective and time-efficient way of making sure you’re getting the maximum out of existing investments, but also identifying where you may need to plug any gaps.
That’s why, it’s worth having an IT reassessment, or audit, every year – or six months if you’re growing rapidly – to make sure it’s continuing to do what you need it to.
If you’d like to chat to us about any of the additional services mentioned above – or you have any other questions about what’s possible from your IT set-up – give us a call on 01524 581690, or drop us a direct message!
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