From a single plant in Ireland established over 40 years ago, Mergon now have operations in Ireland, UK, South Carolina, Czech Republic, Mexico and China.
Founded in 1981 by Pat Beirne, a plastics engineer, the company has expanded from a handful of machines and employees to a leading international manufacturer employing 1,100 people across the globe.

Mergon design, develop and manufacture assemblies and components that are the essential ingredients in some of the world’s most famous, popular, and innovative products.
From automotive components to medical devices to industrial products, you’ll find Mergon-made components are part of the solution that brings ideas that matter to life.

  • What was the problem?

Our client Mergon UK had two network equipment cabinets handling their IT infrastructure. Over the years, before Q2Q supported Mergon, circumstances had meant they were positioned either side of the room linked via some awkward cabling. The contents of the cabinets were neglected and not maintained. In addition to this one of their network switches had failed, and a Q2Q emergency spare had been fitted to keep their network functioning.

  • How was the client effected?
    The customer had previously suffered a loss of network intermittently for a couple of days until a temporary switch was able to be fitted.
    Their current network equipment was dated and not cloud managed, so troubleshooting remotely was not possible, causing delays in support and resolution time.
  • Having two separate cabinets linked via cables across the room was also inefficient and wasting space.
  • What did we do to fix?
    Q2Q designed a range of replacement kit to bring the infrastructure bang up to date. This included new FortiGate cloud-managed switches, and a new, larger, single cabinet that had capacity for all the patch panels, a FortiGate router, servers, PBX Telephone System, UPS, NAS, and CCTV equipment in one tidy space.
    Additionally, to match current new equipment we replaced their current WiFi Access Point with a new matching FortiGate model, meaning all their networking equipment was under the FortiGate umbrella.
  • What effect did it have on the client?

The planned work was scheduled to start Friday afternoon when the office staff had left for the day, rolling into Saturday, when three Q2Q engineers worked on this all-day to install the new cabinet, move and organise the equipment and test everything worked as it should afterwards. Mergon now have a much more reliable, high-performance network infrastructure, and brand new network equipment that can be supported remotely from Q2Q HQ should anything go wrong. All equipment is the same brand, so there are no conflicts between any systems, and all are managed from a single cloud portal.
The cable patching is also now immaculate and easy to trace if anything fails or needs to be added/changed.

Mergon were very accommodating with an endless supply of sugary drinks to keep us going through the day!

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    Technical IT Support illustration at Q2Q HQ Lancaster, Lancashire and the North West