Can you tell us a little bit about yourself?

Just a normal chap with a passion for finding solutions, with an alternate approach where the norm doesn’t work.  I love the idea that, everything is impossible until you know how it’s works.  I’ve always been intrigued about how things are done and how everything works. This usually drives my next book, project, or hobby.

What do you do at Q2Q?

I am usually the first point of contact for new clients and enjoy handling the 11th hour projects or an I.T crisis. A little like a last-minute surprise venture to the top of Mount Everest.  Standing at the bottom of the mountain and being told I’m responsible for getting everyone there safely.  It’s fun, exciting and makes it more rewarding when I get to the top. I’m also known for translating tech talk to regular talk with help from my analogies, I often serve as a bridge between a client and other technical 3rd parties.

What is your “Top Tip”?  

I love the “Battery Check Tip” for all tech gadgets. A battery check is always helpful when a tech device isn’t working.  Drop the battery on a hard surface (from a few inches away).  A bounce means, get it charged.  No bounce means the battery is charged.  Try it, you will be surprised.  If I see people bouncing batteries, I will know they have read the newsletter!

What do you like most about working at Q2Q?

I love the ever-changing challenge.  I.T. is always changing and this is reflected in our approach to every challenge.  We have a variety of clients, who have different backgrounds and services.  Flexibility in our approach is of the utmost importance.

Q2Q supports everything that I love.  A variety of challenges, colleagues who are practically family, lots of great clients.  I also get to sing most days, without too many complaints!

What do you enjoy doing in your spare time?

My free time is made up of spending quality time with my family, listening to audiobooks, projects around the house, and exercising at the gym.  There are great challenges with all.

Was there ever a moment that you felt like a Superhero?

Being a superhero is a mindset.  Smiling on the telephone can make you sound happier, making you feel more like a superhero. Thus, delivering a hero style experience to each client.