Running an IT support business is no easy task, but at Q2Q, we’ve found inspiration in Harvey MacKay’s words: “If you are persistent, you will get it. If you are consistent, you will keep it.”

This powerful quote underscores the importance of consistency in achieving and maintaining success, guiding our operations and growth.

While Harvey MacKay is renowned for his insights on business and personal success, this particular quote, found in his bestseller Swim with the Sharks Without Being Eaten Alive, encapsulates a fundamental truth that resonates deeply with our approach at Q2Q. MacKay’s wisdom emphasises that tenacity can help you reach your goals, but it’s the steadiness in your efforts that ensures long-term success.

At Q2Q, we understand that achieving initial success is only the beginning. The real challenge lies in maintaining that success through consistent effort and continuous improvement. This philosophy is evident in our day-to-day operations and sets us apart in the competitive field of IT support. Here’s some of how we integrate consistency into our business practices:

Continuous Improvement and Process Review

Our team is committed to regularly reviewing and refining our processes to ensure we are delivering the best possible service. This means not only meeting but exceeding our Service Level Agreements (SLAs) and staying ahead of client demands. By focusing on these crucial aspects of our work, we can guarantee that our services are always top-notch and evolving to meet new challenges. But we also look at the seemingly dull day to day stuff, the things that improve “how” we work, the “important but not urgent” that would be so easy to delay until we have a quiet day.  We ensure that these tasks are given the right level of focus as it pays dividends in the long run.

Regular Meetings and Strategic Alignment

Communication and alignment are key to maintaining a high-performing team. At Q2Q, we hold weekly team meetings where the whole team get together to discuss ongoing projects, address any issues, and ensure everyone is on the same page. These meetings are supplemented by weekly management meetings and quick-fire weekly team leader meetings, allowing us to maintain a strategic overview and make quick decisions when necessary. This structured approach ensures that we remain agile and responsive to both internal and client needs.

Consistent Content Creation

Visibility of, and engagement with your brand are crucial. At Q2Q, we take pride in our consistent content creation. From blog posts to social media updates, we are dedicated to sharing valuable insights and information with our audience. This not only helps us stay top-of-mind with current and potential clients but also demonstrates our expertise and commitment to the industry. We also love putting out fun content that tells potential clients who we are, and what it would be like to work with us.

Monitoring Client Needs and SLAs

Our commitment to consistency extends to how we monitor and respond to client needs. By constantly tracking our performance against SLAs and staying attuned to client feedback, we can swiftly address any issues and adapt our services to better serve our clients. This proactive approach ensures that we are not just meeting expectations but exceeding them.

Setting Q2Q Apart

The persistent pursuit of excellence and the consistent execution of our strategies is what we believe sets Q2Q apart from other IT support companies. We focus on what is often considered the boring stuff so that our clients know they can rely on us not just to solve their immediate IT problems, but to provide enduring, high-quality support that evolves with their needs.

In conclusion, Harvey MacKay’s quote serves as a constant reminder of the principles that drive Q2Q. By being consistent, we ensure that we not only achieve success but sustain it, plus we demonstrate reliability to our clients. This dedication to excellence in every aspect of our business is what makes Q2Q a leader in IT support.

If you like the idea of working with an IT support team that is dedicated to continuous improvement, get in touch with us at [email protected].