We ask Peter Archer a bit about his role as Q2Q’s senior support analyst in this short Q&A.
Describe your role at Q2Q in one paragraph
I provide day-to-day support tasks, ranging from the basic to the more complex, such as installing infrastructure systems.
What’s your favourite part of the job? There’s a sense of reward in being able to effectively resolve an issue for a client.
What does it take to be a great senior support analyst? It takes a lot of patience, understanding, experience and knowledge.
If your colleagues could sum you up in one word, which word would they use? Unique or special – both are relevant in their own right! I’d like to think that without me the office would be lacking that something – a source of fun, chocolate and vital expertise/experience!
What did you want to be when you were growing up? As a child I wanted to be many things – doctor, fireman, policeman – the list goes on.
The phone rings and it’s your dream enquiry – who would the client be? Lucy Liu.
What’s the biggest IT challenge facing SMEs in the current business climate? I think IT growth is a huge challenge for SMEs, specifically the management of that growth.
If you could change one thing about the IT sector, what would it be? I’d like to see more people seeking expert IT support rather than trying to resolve issues themselves without the proper skills or knowledge.
What are your hopes for Q2Q over the next 12 months? Sustained, manageable growth – the company deserves nothing less!
If you could pick any 3 words to describe Q2Q, what would they be? Fun. Professional. Caring.