Get to know Jacqui Sumner, Q2Q’s helpdesk supervisor – and one of our newest team members – with this speedy team Q&A.
Describe your role at Q2Q in one paragraph
As helpdesk supervisor, I ensure that our customers are at the forefront of the day-to-day work we do. I am the first point-of-call for any enquiries, dealing with them efficiently and professionally. I also have responsibilities in the accounts side of Q2Q, handling the purchasing of items for our clients and seeing that background tasks run smoothly.
What’s your favourite part of the job?
Dealing with a variety of customers every day and knowing that every call will be different.
What does it take to be a great helpdesk supervisor?A good helpdesk supervisor needs to be organised, attentive and great at customer service, along with having strong interpersonal skills, focus and adaptability.
If your colleagues could sum you up in one word, which word would they use?Cheerful (hopefully!)
What did you want to be when you were growing up?Teacher, pilot, lawyer, journalist…I could never make my mind up!
The phone rings and it’s your dream enquiry – who would the client be?Will Smith – he’s so positive and dynamic, that I’d be happy for weeks afterwards.
What are your hopes for Q2Q over the next 12 months?
That we continue to grow, improve and provide the best possible service to our customers.
If you could pick any 3 words to describe Q2Q, what would they be?Fun, dedicated and professional.