Harrison Burke is an apprentice junior support analyst at Q2Q. In this Q&A, he talks about his role and beginning a career in IT.
Describe your role at Q2Q in one paragraph Day to day, I work on resolving IT issues for our clients, which differ in form and complexity from customer to customer. As I grow into my role as a support analyst, I’m working on advancing my knowledge and skills within the team, as well as focusing on building trustful relationships with clients.
What’s your favourite part of the job? I love that every day is different, with no repetitive or boring processes – there are always new issues that need my input.
What does it take to be a great junior support analyst? Being a great support analyst requires hard work, communication and dedication – this is key to resolving clients’ issues in a successful and professional way. This approach also keeps the customer happy, and means difficult tasks can be tackled as a team through knowledge sharing.
If your colleagues could sum you up in one word, which word would they use? Team-player.
What did you want to be when you were growing up? I always wanted to be a professional footballer.
The phone rings and it’s your dream enquiry – who would the client be? The client I most like to deal with is Harrison Drury – having worked with them for a while, I’ve become comfortable with both their system and users.
What’s the biggest IT challenge facing SMEs in the current business climate? Growth is a big challenge for small businesses because, while expanding is important, they have to ensure current customers remain happy with their product/service. Having a fit-for-purpose IT infrastructure is key to this.
If you could change one thing about the IT sector, what would it be? As an apprentice, I am relatively new to the sector, but there seems to be a tendency among IT workers to never switch off!
What are your hopes for Q2Q over the next 12 months? I hope to see Q2Q expand both their client base and staff, so we can continue to provide more IT support to organisations throughout Lancaster and Preston. Personally, I’m also looking forward to growing with Q2Q and becoming more experienced within my role.
If you could pick any 3 words to describe Q2Q, what would they be? Unique. Fun. Trusting.