Q2Q IT are no strangers to the power of reflection – and we recently looked back over some of our fondest, and most challenging, memories of the past 12 months, as part of our 2021 strategy planning session.

With that in mind, we thought we could extend that same reflection here on our blog – and celebrate some of the things we’ve achieved as a tech support team over the last 52 (or so) weeks. So, without further ado…

Lorna’s learnings

Whether we’re together in the office, working remotely, or getting used to a blend of the two, our managing director, Lorna Stellakis, is always on hand to share her wit and wisdom. And she’s been penning monthly blogs which look at how psychology has a part to play in the world of IT support and business planning.

From learning to let go of something that’s simply not working to exploring what first time buyers have in common with the modern SME, there has been plenty to read – and she’s even contributed to WeAreTechWomen and Lancaster CoC’s ‘Chamber Chats’ too.

Chairwoman of the board

Not only has our leader been sharing advice with the readers of our blog, she’s actively involved in peer-to-peer development across the county. In October, Lorna was appointed as the chair of a new advisory board, established to help the Lancaster district realise its potential in the digital sector.

Comprising local technology and business experts, the principle behind the establishment is to ensure that Lancaster City Council’s digital aspirations are aligned with the needs of the district. And, once fully operational, will seek out access to shared funding for projects which will help to develop the local economy using digital technology.

Client case studies

As you can imagine, the overnight shift to working from home for many of our customers – and their subsequent return to the office – meant there were plenty of chaotic days and late nights for the Q2Q crew.

It wasn’t only our current customers getting the help they needed, either. Following the launch of Cowburn Land in August 2020, we were retained to provide ongoing technical support, in a bid to foster company growth into the New Year.

But, that’s what we’re here for, and it was important that our clients had the support they needed to maintain all the covid-19 cliches – such as ‘business as usual’ and getting used to ‘the new normal’.

One such example included helping the Lancaster Chamber of Commerce when they were scammed out of £14,000, one month into the lockdown. To know we were their first port of call was extremely humbling – and something we’re immensely proud of.

Taking a well-earned Christmas break

And, after all that, we’re looking forward to putting our feet up for a day or two and indulging in a couple of mince pies – and the occasional tipple – with our families. (Or should that be, social bubble?).

That’s why we’re closing the office from 4pm on Christmas Eve and will have Xmas day off too. We’ll be back online on the 28, 29, 30 and 31 – but will shut from 4pm on New Year’s Eve and not reopen until 4 Jan 2021!

We’ll still have someone on ‘standby’ for any emergency requirements, and you can get in touch with us by logging a ticket on the Helpdesk via the usual support email address.

All that’s left to say is eat, drink, and be merry. We’ll see you in the New Year.

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    Technical IT Support illustration at Q2Q HQ Lancaster, Lancashire and the North West