At Q2Q, we understand the importance of a reliable IT infrastructure for your business’s success. That’s why our Preventative Maintenance IT Support package is a perfect fit for SMEs with an existing IT department. Rather than offering a one-size-fits-all solution, we work seamlessly alongside your internal team, providing trusted second and third-line support to bolster your existing capabilities.

Proactive Monitoring for Uninterrupted Operations

Our state-of-the-art 24x7x365 monitoring technology ensures that your systems are always in good hands. By proactively managing potential issues before they escalate, we help keep your business running smoothly, no matter the challenges. From complex back-end maintenance to routine checks, we are dedicated to creating a robust uptime strategy that ensures your operations continue uninterrupted.

Comprehensive Support Tailored to Your Needs

Here’s what’s included in our proactive monitoring support:

  • Helpdesk: Our efficient helpdesk system makes it easy for you to raise tickets and resolve IT issues swiftly, minimising downtime and keeping your team productive.
  • Server Monitoring: We continuously monitor your servers and CPU usage to pre-emptively address any issues, optimising performance and boosting efficiency.
  • Managed EDR and DNS: With our robust security measures, your IT infrastructure is protected against potential cyber threats, safeguarding your business operations from catastrophic events.
  • Network Monitoring: We ensure your network traffic flows seamlessly, monitoring routers, firewalls, and switches to prevent any disruptions to your connectivity.
  • Reporting: Internal dashboards provide insights into the health of your IT infrastructure, allowing us to make informed recommendations for improvements.
  • IT Consulting: We’re committed to building a close partnership with you, offering expert advice and proactive discussions on the future maintenance of your IT systems.

Additional Services for Complete Peace of Mind

At Q2Q, we’re passionate about taking the strain out of IT so you can focus on what you do best: running your business. If you need additional support, we’re here for you with these optional services:

  • Disaster Recovery: In the event of an unexpected emergency, our comprehensive backup solutions ensure your business can continue to operate with minimal disruption.
  • Consultancy Support: Need expert advice? Our IT specialists are available to provide on-demand support, whether you’re hiring internal IT staff or conducting a technology audit. We understand that every SME is unique, so our approach is always tailored to fit your specific needs.

Let’s Talk About How We Can Support You

If you’re looking for that extra peace of mind and want to ensure your business is always up and running, we’re here to help. Contact us at hello@q2q-it.com, and let’s discuss how Q2Q can become your trusted IT partner.