Harrison Burke

What I do at Q2Q:

As Operations Manager at Q2Q, I oversee the day-to-day running of our technical operations, having recently transitioned from my previous role as Core Team Leader. My focus is on ensuring our services are delivered efficiently, effectively, and with the highest level of support for both our clients and internal teams.

While I continue to be involved in resolving complex technical issues and projects, my role now also includes a broader operational perspective, streamlining processes, improving service delivery, and supporting the wider team to maintain our high standards. Mentoring and leadership remain central to my approach, helping our team grow and consistently deliver excellent results.

Building and maintaining strong client relationships continues to be a key priority. Every interaction is a chance to reinforce trust and demonstrate that our clients’ IT systems are in capable hands. Whether managing operations behind the scenes or supporting teams on the ground, my goal is to ensure businesses stay secure, efficient, and operational.

I’ve been part of the Q2Q family for over nine years, and throughout that time, I’ve remained passionate about learning, adapting, and growing alongside the fast-moving world of IT.

Background and Achievements

I began my career as an apprentice at Q2Q, then progressed to Junior Support Technician. After some time, I lost the junior title and continued working as a standard Support Technician, grafting hard and gaining valuable experience. Eventually, I advanced to Core Team Leader. Currently, I’ve transitioned into the Operations Manager role, while still leading IT projects and implementing improvements for clients. Throughout my journey, I have developed strong leadership skills, a deep understanding of IT systems, and a passion for driving operational efficiency. I’m committed to delivering exceptional service and innovative solutions that meet client needs.

Hobbies and Interests

Going on for long walks with the dog