Here at Q2Q, we are your IT department

Every business has a story, and we’re pretty proud of ours. Q2Q was founded in 2004 by Andrew Stellakis. With years of specialist IT experience, he’d grown increasingly frustrated by the lack of plain-speaking, honest and affordable IT services available to small and medium sized organisations. So, he set out to change the way IT support was offered to SMEs.

All these years later, we’ve become renowned for being a friendly bunch of technical experts dedicated to taking the strain out of IT. In fact, that’s exactly why SMEs throughout the North West approach us. We cut through the lingo and provide support which keeps clients’ businesses running, come rain or shine. And, because we know budgets are important, we offer various products and services, delivered with value in mind.

Having read our journey to date, it’s hopefully no surprise that our core value is customer service. We get to know our clients’ businesses, their objectives and what makes them tick, so that we can deliver IT support tailored to their needs. We’re constantly on the lookout for emerging technologies or solutions that will help them reduce costs, work smarter and, ultimately, grow. It’s this commitment to going the extra mile that sees us score a 100% customer retention rate.

This wouldn’t be possible if we didn’t have a talented, close-knit team within our own business. Some of our team members have worked together for more than 16 years, and when new colleagues join us, we recruit on the basis of attitude, experience and technical ability – in that order. After all, the most technically-capable candidate would be of limited value to us, if they couldn’t effectively communicate with our customers.

If we sound like the IT partner for you, talk to us now on 01524 581 690 – your new IT journey starts today.

Lorna Stellakis
Steve Robb
Damien Gelder
Phil Irwin
Martin Bilton
Harrison Burke
Ash Williams
Jacqui Sumner

Meet The Q2Q Team

Name: Lorna Stellakis | Position: Managing Director

What I do at Q2Q

My role is to provide the overall direction and “eye on the compass” as to where we, as a team are heading, setting the overall business strategy and financial budgeting.

I work with the team to ensure that there is continuous organizational performance improvement that is always customer focused, ensuring they are working collaboratively and efficiently, coaching them individually and as a team to bring out their best performance in supporting our customers.

Whilst always having been involved with systems implementation throughout my career, I have an operational background and no specific IT experience. However, if anything, I believe this makes me more qualified to ensure the team deliver great service, drawing from my operations experience, and having been on the wrong side of poor IT support in the past. I can relate to how crippling this can be to a business, making it paramount that we ensure that IT issues are as invisible as possible, leaving the customers to get on with running their businesses smoothly.