Tired of working in a dull, unfulfilling environment where there’s very little job satisfaction? Want to be part of a rapidly growing business where every member of the team is involved in the strategic direction, and where the day-to-day environment is forward-thinking and, most importantly, great fun?  Oh… and the Boss is pretty nice too!! 😊

At Q2Q, we’re very different from your average IT support firm. Check out our websiteLinkedIn and Twitter for more insight into how we work, and pop over to Instagram for a flavour of who we are behind the scenes.

We’ve significantly increased the number of clients we support over the past five years, and the growth is set to continue in 2024, so we’re currently looking to fill the following role:

Helpdesk Administrator

This pivotal role has many different responsibilities, but by far the most important is being the first point of contact for our lovely clients, taking incoming calls, garnering basic details of the IT issue at hand, reassuring the client that we will help, and creating tickets in our ticket management Helpdesk. 

You’ll need a keen eye for detail, assess the priorities in the Helpdesk, and juggle the tickets between all the techies to ensure clients are prioritised in order of need.  You need to be extremely organised as you’ll be responsible for managing the support team’s overall diary and shift rota, booking site visits, and working with the Team Leaders to ensure we have the right balance of the team in and out the office.

While our techies are working on issues for clients, you’ll be on hand to support them with any admin they need, freeing them up to focus on the technical stuff.

You’ll also be responsible for ordering hardware for our clients, creating quotes, ensuring the correct items are ordered and delivered on time, and advising our accounts team on items to be invoiced. 

There’s a little bit of office organisation, we’re a small team so everyone mucks in with day-to-day tasks like keeping things tidied, but the majority of “keeping the office running” falls under this role such as ordering stationery, tea and coffee, and making sure our stock is properly organised.

You’ll need to be a fast learner, and a bit of a whiz on a computer as you’ll be working on several different systems.  Coming from a technical background would be a plus, but not essential. 

And of course, you need to have a great sense of humour!

If you need convincing, here’s a quote from our latest recruit Ben who joined us six months ago:

“Being part of Q2Q has been an incredible experience. The camaraderie among the team is truly heart-warming, everyone is willing to help each other out all the time and always pushing each other to do their best.

Working and collaborating with our wide range of clients is always a great experience. We strive to give our support a personal touch and in turn our clients reciprocate! It just makes work feel less like “work” and more like an interesting hobby!

The nature of the work is wonderfully diverse, encompassing both head-scratching office tasks and engaging on-site remedies sure to keep you engaged.

Considering the time spent at our day-to-day jobs, the comfort and health of the environment is paramount! I can confidently say that Q2Q has not let me down with my expectations and joining this team has been the right choice in every aspect”

If you think Q2Q sounds like the right environment for the next step in your career, get in touch, tell us what we need to know about you, and send your CV  to:

[email protected]