What IT support does my SME need?

Senior Support Analyst

Fav thing about the office

Cheesecake Wednesdays

As a child I wanted to be a ... when I grew up

Solicitor

Guilty Pleasure(s)

Gu Puds

Favourite Holiday

2 weeks in Florida

If I had a superpower it would be...

Definitely flying

Describe yourself in three words or less

Lots of Energy

An interesting fact about me

I was once the South Ribble Chess Champion.

Likes

Exercise, Muay Thai, Singin' in the rain

Favourite Band

Its not about the artist its about the style

Karaoke Jam

Vengabus- Vengaboys

What I do at Q2Q:

I head up the IT support team.

On a daily basis I work on resolving IT issues for our clients. My skill set tends to adapt according to the current needs of our customers, from solving basic matters like fixing a printer through to more complex server infrastructure deployment. I am also often out on site visiting customers that are in need of an IT saviour.

Within the team, I work on the proposals for new and existing customers, and ensure we all work together to implement the solutions we propose.

I enjoy overseeing new projects so that, when clients evolve, we can ensure their growth, office move and/or induction of a new team member, is as seamless as possible from an IT perspective.

I also drive the rest of the team insane with my singing!

Background and Achievements

I joined the Q2Q team when they were part of the I.T. department for the Tulchan Group 14+ years ago. This was my first full-time role straight of out A-levels. I have enjoyed being part of the company and watching it grow from 3 members of staff to a blossoming 10.

I find it hard to pin point specific achievements as one of my values personally is to always exceed your own expectations. My wife would say being a great Dad to my two boys.

A great achievement for me is getting 76 miles to the gallon on the motorway and being able to finally grow stubble.

Hobbies and Interests

I aim to train in Muay Thai twice a week and religiously go to the gym every day I can.

I can juggle and have always wanted to learn knife throwing.

It’s not always easy to know what kind of IT support your SME needs, but there are some key areas that should be taken into account when you’re trying to figure this out!

That’s why our latest campaign – Reach your IT peak – is all about helping SMEs uncover and understand their business’s individual IT requirements. Once that’s out of the way, you can reach your optimum IT productivity level.

As with most things in life, rarely is there ever a one-size-fits-all approach, and the same can definitely be applied to IT support! The assistance requirements will differ from one company to the next, so a tailored package is key for driving a successful and worthwhile cyber-strategy.

And as an organisation grows, the equipment and strategy that once worked, will require revising and streamlining to meet the new demands of the business.

So, what IT support does your SME need?

Take a peek at our animation to find out!

Ready to discover the right level of IT support for your SME? We can audit your existing IT infrastructure and produce a detailed analysis of the key improvement areas that would benefit your business! Contact us to find out more…

What IT support does my SME need?