Q2Q News

Friday, 20 April 2018 08:00

Q2Q IT sets its sights on further growth as turnover nears £1m

Development Manager

Fav thing about the office

The banter

As a child I wanted to be a ... when I grew up

Musician

Guilty Pleasure(s)

Genuinely none

Favourite Holiday

I enjoy remote locations, especially in Scotland away from technology.

Favourite Band

I enjoy a vast range of music and have never had a favourite band.

Describe yourself in three words or less

Private

An interesting fact about me

I can listen to a short piece of music once and play it back.

Likes

Playing Double Bass, listening to music, Muppets

Karaoke Jam

Piano Man - Billy Joel

If I had a superpower it would be...

Invisibility

What I do at Q2Q:

 

As Development Manager I am responsible for the development of SQL databases and reports for our clients and for internal use. This often includes automating repetitive procedures and tasks to provide more accurate and efficient workflows. I am also heavily involved in reporting, providing quick, accurate data feeds, macros and reports for our users via Excel and Word.

For our E-commerce customers, for example, transferring data to and from SQL for sales processing and stock control and product updates. I also get involved in data integration projects.

Simply put, I optimise processes to ensure our clients are maximising efficiencies and making the most of the technology available to them.

Background and Achievements

I played trumpet from the age of 5 with the aim of being professional. After 1 year at Uni I got headaches within seconds of starting to play and no one could find the answer. I therefore needed to find a job and started work in an office using spreadsheets to report data for customers, in those days mainly typed up. This led to my current job at Q2Q and after getting the job set off on a steep self-teaching curve, I found I could work with computers and do what needed to be done.

My greatest achievement is my 3 kids who have all flown the nest and I am proud of them all.

Hobbies and Interests

My hobbies are music either performing, listening or composing. I play Double Bass and Piano. I also enjoy going for long walks.

Following a year of record growth, North West IT specialist Q2Q is setting its sights on further expansion in 2018.

Wednesday, 21 February 2018 08:30

Most SMEs are worried or indifferent about impending GDPR

Junior Support Analyst

Fav thing about the office

That everyone is kind and welcoming as I am new to this job but already feel settled in.

As a child I wanted to be a ... when I grew up

Always wanted to be a professional Footballer.

Guilty Pleasure(s)

WWE/Doctor Who

Favourite Holiday

Cancun, Mexico

Describe yourself in three words or less

Funny, Athletic and Reliable.

An interesting fact about me

Was a black Tab in Taekwondo at 11 years old.

Likes

Playing football every Saturday for Highgrove FC.

Favourite Band

Take That

Karaoke Jam

YMCA – Village People

If I had a superpower it would be...

Time Travel

What I do at Q2Q:

As Q2Q’s current apprentice, I help to resolve a range of IT issues for our clients. As I’m still in training, I’m not quite ready to resolve issues independently, but I am enjoying the learning process of becoming a fully-fledged support analyst. It’s great to see how the varied services we offer can have such a big impact within our customers’ businesses. I’m very excited about what will come next within my role.

Background and Achievements

I have just recently finished my A-levels where I attended Central Lancaster High School for seven years as I achieved 11 GCSEs in my time there and still waiting for my A-level results. This is my first full time job and I am enjoying the whole experience so far.

Hobbies and Interests

My personal interests are keeping active, for example, I play for a local Football Team Called Highgrove FC. This consists of me playing matches every weekend on a Saturday. I like being active and keeping healthy so I currently have a membership at the Lancaster House gym, which I attend when I have free time.

Recent research commissioned by North West IT specialist Q2Q IT has revealed that a third of respondents are worried about the impending General Data Protection Regulation (GDPR).

Due to be implemented on 25 May this year, this EU-wide directive is set to replace the existing Data Protection Act 1998 and will govern how organisations can obtain, process and retain personal information.

Sunday, 29 January 2017 11:18

Understanding Effective Monthly Expense

Managing Director

Fav thing about the office

Good banter

As a child I wanted to be a ... when I grew up

Plumber/Electrician

Guilty Pleasure(s)

Strictly come dancing

Favourite Holiday

Crete

If I had a superpower it would be...

Mind Reading

Describe yourself in three words or less

Methodical, Energetic, Reliable

An interesting fact about me

Started “Work” life as an opera singer

Likes

Horse riding, fillet steak and a good curry

Favourite Band

…into Classical Music

Karaoke Jam

Desperado- The Eagles

What I do at Q2Q:

My role is to provide the overall direction and “eye on the compass” as to where we, as a team, are heading.

I’m still very much focused on the customer and will often get involved in customer solution discussions. As a techie at heart, I’m regularly seeking to understand industry developments and directional changes that may affect our customers, so we and our customers can remain on the front foot.

Background and Achievements

I started out in an I.T technical department of what was then British Rail, following which I joined a large construction company to re-organise their I.T infrastructure.

I then spent a couple of years as a business systems analyst at P&O Nedlloyd designing, developing and implementing systems within their Bulk and Tank Carrier companies.

In 1999 I was appointed as I.T Manager of SockShop and subsequently as of Head of I.T. at the Tulchan Group, comprising then of 300 stores. Due to a Year 2000 compliance issue, we were required to seek an alternative system, which we were able to more cost effectively write ourselves. This product subsequently became known as RAWHIDE and we later sold this product into a number of other businesses. At the time it was quite cutting edge as all the warehouse function was undertaken using handheld, wireless scanners, rather than the batch scanners that were dominant at the time.

In 2003 The Tulchan Group was acquired by Harris Watson. We were then asked to take responsibility for the I.T. of Viyella Ladies wear and in 2004 the demands of two MD’s and two FD’s (Tulchan Group + Viyella), resulted in the sensible decision to break out of the group and Q2Q was born. This then enabled us to also get involved with a number of other group companies (Harris Watson owned companies) as well as other non-group parties.  At one stage we were managing the I.T for almost 500 stores across a number of businesses.

Today Q2Q retains some of the group customers that we acquired along the way, as well as a substantial number of new and diverse customers in almost all industries including accounting, business development organisations, legal marketing, medical, retail and wholesale.

Hobbies and Interests

Horse riding, running (Jogging), motorbikes, reading any of the Detective Rebus stories.

Understanding Effective Monthly Expense

The Effective Monthly Expense is simply a straight line extrapolation, which is calculated by dividing the current monthly expense by the IT Audit score as a percentage.

When we conduct an IT Audit, we will ask you how much your monthly expense is.  We often find that the exact number isn’t known, but our customers can usually give us an educated guess within a range.

Sunday, 29 January 2017 11:15

IT Audit - How the score is calculated

Managing Director

Fav thing about the office

Good banter

As a child I wanted to be a ... when I grew up

Plumber/Electrician

Guilty Pleasure(s)

Strictly come dancing

Favourite Holiday

Crete

If I had a superpower it would be...

Mind Reading

Describe yourself in three words or less

Methodical, Energetic, Reliable

An interesting fact about me

Started “Work” life as an opera singer

Likes

Horse riding, fillet steak and a good curry

Favourite Band

…into Classical Music

Karaoke Jam

Desperado- The Eagles

What I do at Q2Q:

My role is to provide the overall direction and “eye on the compass” as to where we, as a team, are heading.

I’m still very much focused on the customer and will often get involved in customer solution discussions. As a techie at heart, I’m regularly seeking to understand industry developments and directional changes that may affect our customers, so we and our customers can remain on the front foot.

Background and Achievements

I started out in an I.T technical department of what was then British Rail, following which I joined a large construction company to re-organise their I.T infrastructure.

I then spent a couple of years as a business systems analyst at P&O Nedlloyd designing, developing and implementing systems within their Bulk and Tank Carrier companies.

In 1999 I was appointed as I.T Manager of SockShop and subsequently as of Head of I.T. at the Tulchan Group, comprising then of 300 stores. Due to a Year 2000 compliance issue, we were required to seek an alternative system, which we were able to more cost effectively write ourselves. This product subsequently became known as RAWHIDE and we later sold this product into a number of other businesses. At the time it was quite cutting edge as all the warehouse function was undertaken using handheld, wireless scanners, rather than the batch scanners that were dominant at the time.

In 2003 The Tulchan Group was acquired by Harris Watson. We were then asked to take responsibility for the I.T. of Viyella Ladies wear and in 2004 the demands of two MD’s and two FD’s (Tulchan Group + Viyella), resulted in the sensible decision to break out of the group and Q2Q was born. This then enabled us to also get involved with a number of other group companies (Harris Watson owned companies) as well as other non-group parties.  At one stage we were managing the I.T for almost 500 stores across a number of businesses.

Today Q2Q retains some of the group customers that we acquired along the way, as well as a substantial number of new and diverse customers in almost all industries including accounting, business development organisations, legal marketing, medical, retail and wholesale.

Hobbies and Interests

Horse riding, running (Jogging), motorbikes, reading any of the Detective Rebus stories.

The IT Audit score provides an overall measure of the health of your environment.  As outlined in the main IT Audit page, we wanted a method to quickly illustrate the state of their IT without having to worry about understanding the technical mechanics.

Rather than stating “It’s a score out of 100”, here’s exactly how it’s worked out:

Monday, 19 September 2016 13:16

The BIBAS 2016

Helpdesk Supervisor

Fav thing about the office

Never a dull day. Whether it be someone singing or bad jokes, we always have time to laugh.

As a child I wanted to be a ... when I grew up

Dancer/popstar or a plumber

Guilty Pleasure(s)

Dolly Parton

If I had a superpower it would be...

Being able to talk to animals like Elisa Thornberry from 'The Wild Thornberries' or to stop time like 'Bernards Watch'

Describe yourself in three words or less

Friendly, Organised, Chatty

An interesting fact about me

I have a degree in Dance Teaching

Likes

Dancing, a good cheeseboard, the pub

Favourite Band

Bowling for Soup

Karaoke Jam

Steps- Deeper Shade of Blue

Favourite Holiday

Disneyland 2015

What I do at Q2Q:

As Helpdesk Supervisor at Q2Q I organise the support team to ensure all our customers’ needs and tickets are resolved quickly and professionally.

Whether I am answering the phone, sending emails or logging support tickets on behalf of our customers, I always find time to ensure our customers are happy. My aim since joining the team at Q2Q is to ensure that not only are we running a tight ship on our helpdesk, but that the journey with us is awesome – one of our values here at Q2Q.

Background and Achievements

I have spent the last 9 years working within hospitality and customer services and continued to do so during my 3 years at university where I studied Dance, Performance and Teaching.

I searched for a role where I could strive in an organisation to bring in my own strong customer services values. This didn’t exist in the small towns of Lancashire, until Q2Q LTD!

My biggest achievement would probably be my range of experiences which include travelling part of America, teaching, volunteering in after school clubs and work.

Hobbies and Interests

As you can probably tell, I love to dance - I’ve done it for over 20 years and I love learning new styles. I also enjoy going to the gym most days and keeping fit.

I love cooking, I’m a big foodie and enjoy making up recipes - some don’t always turn out to plan!

I enjoy going out with friends and family. I’m very sociable, whether it be something cultural or something not so cultural!

Friday saw the team at Q2Q attend the 10th annual BIBAs awards at The Blackpool Tower Ballroom. What a brilliantly inspiring evening it was and an honour to be amongst some fantastic businesses from across the North West.

Friday, 08 July 2016 10:36

Q2Q Get Quizzical for St Johns Hospice

Helpdesk Supervisor

Fav thing about the office

Never a dull day. Whether it be someone singing or bad jokes, we always have time to laugh.

As a child I wanted to be a ... when I grew up

Dancer/popstar or a plumber

Guilty Pleasure(s)

Dolly Parton

If I had a superpower it would be...

Being able to talk to animals like Elisa Thornberry from 'The Wild Thornberries' or to stop time like 'Bernards Watch'

Describe yourself in three words or less

Friendly, Organised, Chatty

An interesting fact about me

I have a degree in Dance Teaching

Likes

Dancing, a good cheeseboard, the pub

Favourite Band

Bowling for Soup

Karaoke Jam

Steps- Deeper Shade of Blue

Favourite Holiday

Disneyland 2015

What I do at Q2Q:

As Helpdesk Supervisor at Q2Q I organise the support team to ensure all our customers’ needs and tickets are resolved quickly and professionally.

Whether I am answering the phone, sending emails or logging support tickets on behalf of our customers, I always find time to ensure our customers are happy. My aim since joining the team at Q2Q is to ensure that not only are we running a tight ship on our helpdesk, but that the journey with us is awesome – one of our values here at Q2Q.

Background and Achievements

I have spent the last 9 years working within hospitality and customer services and continued to do so during my 3 years at university where I studied Dance, Performance and Teaching.

I searched for a role where I could strive in an organisation to bring in my own strong customer services values. This didn’t exist in the small towns of Lancashire, until Q2Q LTD!

My biggest achievement would probably be my range of experiences which include travelling part of America, teaching, volunteering in after school clubs and work.

Hobbies and Interests

As you can probably tell, I love to dance - I’ve done it for over 20 years and I love learning new styles. I also enjoy going to the gym most days and keeping fit.

I love cooking, I’m a big foodie and enjoy making up recipes - some don’t always turn out to plan!

I enjoy going out with friends and family. I’m very sociable, whether it be something cultural or something not so cultural!

Take a look our highlights video! We helped celebrate the 30th Birthday of St Johns Hospice with a Quiz night on Friday 24th June. Businesses from across Lancaster battled it out in order to become Pub Quiz Champions. We ate pie, drank beer and raised an awesome £1437 for The Hospice. 

Monday, 27 June 2016 10:24

BIBAS Awards Finalists 2016!

Helpdesk Supervisor

Fav thing about the office

Never a dull day. Whether it be someone singing or bad jokes, we always have time to laugh.

As a child I wanted to be a ... when I grew up

Dancer/popstar or a plumber

Guilty Pleasure(s)

Dolly Parton

If I had a superpower it would be...

Being able to talk to animals like Elisa Thornberry from 'The Wild Thornberries' or to stop time like 'Bernards Watch'

Describe yourself in three words or less

Friendly, Organised, Chatty

An interesting fact about me

I have a degree in Dance Teaching

Likes

Dancing, a good cheeseboard, the pub

Favourite Band

Bowling for Soup

Karaoke Jam

Steps- Deeper Shade of Blue

Favourite Holiday

Disneyland 2015

What I do at Q2Q:

As Helpdesk Supervisor at Q2Q I organise the support team to ensure all our customers’ needs and tickets are resolved quickly and professionally.

Whether I am answering the phone, sending emails or logging support tickets on behalf of our customers, I always find time to ensure our customers are happy. My aim since joining the team at Q2Q is to ensure that not only are we running a tight ship on our helpdesk, but that the journey with us is awesome – one of our values here at Q2Q.

Background and Achievements

I have spent the last 9 years working within hospitality and customer services and continued to do so during my 3 years at university where I studied Dance, Performance and Teaching.

I searched for a role where I could strive in an organisation to bring in my own strong customer services values. This didn’t exist in the small towns of Lancashire, until Q2Q LTD!

My biggest achievement would probably be my range of experiences which include travelling part of America, teaching, volunteering in after school clubs and work.

Hobbies and Interests

As you can probably tell, I love to dance - I’ve done it for over 20 years and I love learning new styles. I also enjoy going to the gym most days and keeping fit.

I love cooking, I’m a big foodie and enjoy making up recipes - some don’t always turn out to plan!

I enjoy going out with friends and family. I’m very sociable, whether it be something cultural or something not so cultural!

What’s more exciting than being announced as BIBAS award finalists?

Finding out you are finalists in TWO CATEGORIES.

Thursday, 05 May 2016 11:42

Q2Q get Quizzical for St Johns Hospice!

Helpdesk Supervisor

Fav thing about the office

Never a dull day. Whether it be someone singing or bad jokes, we always have time to laugh.

As a child I wanted to be a ... when I grew up

Dancer/popstar or a plumber

Guilty Pleasure(s)

Dolly Parton

If I had a superpower it would be...

Being able to talk to animals like Elisa Thornberry from 'The Wild Thornberries' or to stop time like 'Bernards Watch'

Describe yourself in three words or less

Friendly, Organised, Chatty

An interesting fact about me

I have a degree in Dance Teaching

Likes

Dancing, a good cheeseboard, the pub

Favourite Band

Bowling for Soup

Karaoke Jam

Steps- Deeper Shade of Blue

Favourite Holiday

Disneyland 2015

What I do at Q2Q:

As Helpdesk Supervisor at Q2Q I organise the support team to ensure all our customers’ needs and tickets are resolved quickly and professionally.

Whether I am answering the phone, sending emails or logging support tickets on behalf of our customers, I always find time to ensure our customers are happy. My aim since joining the team at Q2Q is to ensure that not only are we running a tight ship on our helpdesk, but that the journey with us is awesome – one of our values here at Q2Q.

Background and Achievements

I have spent the last 9 years working within hospitality and customer services and continued to do so during my 3 years at university where I studied Dance, Performance and Teaching.

I searched for a role where I could strive in an organisation to bring in my own strong customer services values. This didn’t exist in the small towns of Lancashire, until Q2Q LTD!

My biggest achievement would probably be my range of experiences which include travelling part of America, teaching, volunteering in after school clubs and work.

Hobbies and Interests

As you can probably tell, I love to dance - I’ve done it for over 20 years and I love learning new styles. I also enjoy going to the gym most days and keeping fit.

I love cooking, I’m a big foodie and enjoy making up recipes - some don’t always turn out to plan!

I enjoy going out with friends and family. I’m very sociable, whether it be something cultural or something not so cultural!

We are excited to announce, supported by Lancaster Chamber and SearchQuest we are hosting a Business Quiz evening in aid of St Johns Hospice

As part of their 30th birthday celebrations The Hospice are putting a Midsummer Marquee on the hospice grounds in order for two weeks of fantastic celebrations to take place. What a great opportunity to get Lancaster businesses together for some networking, fun and to raise money for St Johns.

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