Reach your IT peak: How do I know what level of IT support I need?

Senior Support Analyst

Fav thing about the office

Cheesecake Wednesdays

As a child I wanted to be a ... when I grew up


Guilty Pleasure(s)

Gu Puds

Favourite Holiday

2 weeks in Florida

If I had a superpower it would be...

Definitely flying

Describe yourself in three words or less

Lots of Energy

An interesting fact about me

I was once the South Ribble Chess Champion.


Exercise, Muay Thai, Singin' in the rain

Favourite Band

Its not about the artist its about the style

Karaoke Jam

Vengabus- Vengaboys

What I do at Q2Q:

I head up the IT support team.

On a daily basis I work on resolving IT issues for our clients. My skill set tends to adapt according to the current needs of our customers, from solving basic matters like fixing a printer through to more complex server infrastructure deployment. I am also often out on site visiting customers that are in need of an IT saviour.

Within the team, I work on the proposals for new and existing customers, and ensure we all work together to implement the solutions we propose.

I enjoy overseeing new projects so that, when clients evolve, we can ensure their growth, office move and/or induction of a new team member, is as seamless as possible from an IT perspective.

I also drive the rest of the team insane with my singing!

Background and Achievements

I joined the Q2Q team when they were part of the I.T. department for the Tulchan Group 14+ years ago. This was my first full-time role straight of out A-levels. I have enjoyed being part of the company and watching it grow from 3 members of staff to a blossoming 10.

I find it hard to pin point specific achievements as one of my values personally is to always exceed your own expectations. My wife would say being a great Dad to my two boys.

A great achievement for me is getting 76 miles to the gallon on the motorway and being able to finally grow stubble.

Hobbies and Interests

I aim to train in Muay Thai twice a week and religiously go to the gym every day I can.

I can juggle and have always wanted to learn knife throwing.

For SMEs, IT support is just one very important part of the overall corporate strategy. However, due to its often technical nature – and associations with scary cyber-related headlines in the news – many business owners can be guilty of burying their heads in the sand when faced with this very question…

We know, just like you, that the answer to the above isn’t a straight-forward one – there are many variables for every SME’s unique business model. However, what we do know is that because of this very reason, one size never fits all when it comes to IT – and our solutions and guidance honour this.

In fact our most recent campaign – Reach your IT peak – is based on this very concept. Instead of putting off the inevitable until it’s too late, protect and optimise your firm’s IT operations by taking the following into consideration…

Recognise that your SME is unique

This is the most important thing to bear in mind when mulling over what kind of support your business needs. You may know another company which is very similar to yours on the surface, but dig a little deeper and you’ll see that no one is the same.

Your organisation faces its own challenges, has its unique strengths and needs its own customised assistance to reach its IT summit, so don’t be afraid of this – embrace it!

Remember, it’s a marathon, not a sprint

The fundamentals of our campaign – and ethos here at Q2Q – are that every SME has its own mountain to climb, to achieve optimum business productivity.

That’s why it’s crucial not to rush in and think that investing in all the latest IT software and hardware will solve all potential problems and offer a shortcut to the top. If only it were that simple…

Instead, you need to clearly define your SME’s business requirements – and your IT support should be effortlessly aligned with them. For example, if you’re a start-up, you won’t need the same quantity and level of kit that an established SME will – this will simply add unnecessary costs to the business.

Starting small with the necessities is the key to sustainable success – and this includes having the essential hardware, security software, and efficient and flexible telephony in place.

Sometimes it can be difficult to know where to start though, that’s why SME owners need a clearer picture of the status of their current infrastructure before they begin. A full-system audit can assess and diagnose areas of strength and weakness, to determine where investment is needed.

Think about the long-term picture

While it’s vital to assess the present situation, what’s also useful to take into account is where you want your organisation to get to.

Having a lucid plan, which all employees are aware of – and on board with – ensures that any IT support can do what it says on the tin; facilitate growth and productivity.

It’s in this sense that all support should be scalable. Your company won’t stay the same, and with each rung of progression, you’ll require more robust and adaptable assistance.

Don’t get too comfortable

Understanding the state of your current IT infrastructure, and investing in the here and now, are two crucial parts of the puzzle, but so is consistent and reliable monitoring.

IT support which keeps an eye on your systems at all times is the not-so-secret ingredient to staying ahead of the IT game, and keeping potentially damaging security issues at bay.

Knowing what’s going on at all times not only helps to keep your SME operations smooth and safeguarded, but it also positively effects wider business performance – employees become less distracted and there’s minimal downtime.

To find out more about how our scalable IT support options could help your business, give one of our friendly team members a call on 01524 581690, or send us a message!

Reach your IT peak: How do I know what level of IT support I need? Reach your IT peak: How do I know what level of IT support I need?