If you do one thing this month… Spot problems before they arise

Technical Support Analyst

Fav thing about the office

The banter

As a child I wanted to be a ... when I grew up

Racing Driver

Guilty Pleasure(s)

McDonalds Breakfast

Favourite Holiday

Riviera Maya, Mexico

If I had a superpower it would be...

Invisibility

Describe yourself in three words or less

Friendly, Fun, Honest

An interesting fact about me

I’m Head Coach at Lancaster Canoe Club

Likes

Formula One, Kayaking, Food, Wine

Favourite Band

Sigala/Clean Bandit

Karaoke Jam

Anything by the Beatles

What I do at Q2Q:

My role is – Technical Support Analyst

I work with our customers to resolve their problems on a wide range of IT Hardware and Software and make sure they can get back to work as quickly as possible. I provide assistance both on the phone and remotely, but I also regularly get out to client sites.

Background and Achievements

20 years in IT, with a mix of experience including Support, Service Management and Wireless Networking.

Hobbies and Interests

Big follower of Formula One.

I have been Kayaking and Canoeing now for nearly 8 years and have achieved Both Level One and now Level Two coaching qualifications.

I was recently made Head Coach at the local Canoe club and get to work with a team of coaches delivering British Canoeing courses to our members.

Very much a foodie, and enjoy a nice glass of Red.

We’ve all heard the old adage “fail to prepare, prepare to fail,” and – on a basic level – that’s what our proactive monitoring service offers.

We’re firm believers that if you do things right first time – especially when it comes to your IT infrastructure – not only will you have fewer problems springing up, but you’ll have peace of mind that your business’s data is processed and stored securely.

They say the power of hindsight is a wonderful thing, but at Q2Q we believe more in the power of prevention! So, if you do one thing this month… spot problems before they arise – it’ll pay dividends in the long run.

But, if you’re an SME owner reading this and thinking that because you have an in-house IT team, you don’t need external, third-party support – we beg to differ. Office-based IT departments need assistance and support too – and, that’s where we come in…

Stay one step ahead

More often than not, it’s nice to be one step ahead of – as opposed to behind – the game, so that’s what we do for our clients when it comes to system issues.

The truth is, if you adopt all the appropriate security measures and your systems are kept up-to-date, you’re halfway there. However, it’s crucial your company only works with the IT required, not the IT you’ve been scaremongered into purchasing – this is the most effective way to ensure a robust uptime strategy that keeps your daily operations running come rain or shine.

If you have an internal team, that’s great, but it doesn’t mean you’re exempt from cyber-attacks or natural disasters – these can happen to any firm, at any time. Therefore, rather than providing fully managed IT support, our proactive monitoring service works in tandem with your staff – offering techies a trusted second or third-line infrastructure.

Spot any issues early

As a thorough tech monitoring service that keeps an eye on your systems 24-7-365, we pride ourselves on knowing our clients’ IT set-up inside-out, as well as what’s happening at all times. Because ultimately, this is the only way to help stop any issues in their tracks, before the damage and disruption is done.

As well as the day-to-day running of IT systems, we’re also well-versed in taking care of the more complex and technical maintenance-side of back-end networks and servers. So, no matter the problem, our team is dedicated to sourcing the root cause – sometimes before you even have chance to notice!

So, what’s included in proactive monitoring support?

We know that to be successful in keeping pesky computer issues and serious cyber incidents at bay, the 24/7 care must be intensive and all-encompassing. IT outages can be distracting and cumbersome – preventing staff from working efficiently and potentially opening the gates to preying cyber-criminals.

That’s why – no matter how big or small the matter – we search for imminent resolution. We also operate on a ticket-raising basis, so if you have any queries or wish to flag a problem, employees always have access to our dedicated helpdesk – meaning you can easily report any issues you notice in a hassle-free way!

- Server monitoring – We monitor every aspect of your server’s performance and CPU usage, which means we don’t simply prevent any issues from arising, but also offer efficiency hacks and improvements.

- Managed anti-virus – No organisation wants to be the victim of a cyber-attack, and we do all we can to block any hacking attempts that could be detrimental to your business.

- Network monitoring – You don’t want any jams where your network traffic is concerned, so routers, firewalls and switches are always on our radars – keeping your staff safe and confident online.

- Reporting – What we say we do and what we do are the same at Q2Q, there’s no hidden agenda or hot-air statements, and that’s why we carry out regular reports on your IT infrastructure. This not only helps to ensure that things are running as they should be, but it’s an ongoing system health-check which helps us quickly identify any anomalies or unexpected changes.

- IT consulting – We always keep you up-to-speed on your IT results, as we believe in establishing strong and trusting relationships with our clients. We don’t want you to become dependent on a third party, rather understand your systems and see how our technical recommendations can benefit your wider business model.

If you’re experiencing some IT pain-points and are struggling to know what to do – or you want help in identifying what state your IT is currently in – why not get in touch with our friendly team for some advice and direction on how we can help?!

If you do one thing this month… Spot problems before they arise If you do one thing this month… Spot problems before they arise