Q2Q provides IT support on Armitstead Barnett office opening

Organisational Development Director

Fav thing about the office

It’s an office full of creative geeks with great banter, what’s not to love!

As a child I wanted to be a ... when I grew up

An actress

Guilty Pleasure(s)

Trash reality TV

Favourite Holiday

Walking in Wales if I am feeling energetic, Crete if I need a rest!

If I had a superpower it would be...

Mind Reading

Describe yourself in three words or less

Fun, nurturing, efficient

An interesting fact about me

My first car was a Humber Sceptre, which started my obsession with cars

Likes

Thai food, long walks with my dog, creating ideas with post it notes!

Favourite Band

I’ll listen to pretty much anything I can sing along to

Karaoke Jam

Islands in the stream, Dolly Parton

What I do at Q2Q:

My role is essentially support Andrew (the MD) with defining the overall business strategy and financial budgeting, then to design and deliver cost effective process and organisational change strategies, managing positive change in support of Q2Q’s future growth plans.

I work with the team to ensure there is continuous organisational performance improvement that is always customer centric, ensuring they are working collaboratively and efficiently, coaching them individually and as a team to bring out their best performance in supporting our customers.

Background and Achievements

The majority of my career has been in the mad world of Fashion, on the planning and operational side. In my previous role as Operations Director for a Heritage Menswear brand, I was responsible for the end to end journey of the product, from range planning, through sourcing, production, quality control, logistics, warehousing and customer service. Some of my key achievements in this role were improving on all delivery and service KPI’s, improving quality performance from 10% rejects to 1%, and delivering a significant number of process improvements across the team, whilst also delivering a saving on costs of 10% on overheads.

• As this role spanned so many disciplines, it enabled me to focus on my true passion, which is process improvement and people development, so my proudest achievement was introducing a Continuous Improvement Project Team to the wider business, bringing a positive change culture based on a combination of ideas including Appreciative Inquiry and Solution Focus tools. The workshops we developed empowered people to solve problems cross functionally, and considerably improved communication, collaboration and efficiency, whilst making savings to the bottom line. These workshops have formed the basis of the tools I now incorporate into Q2Q, and offer as an additional consultancy service to Q2Q customers.

Hobbies and Interests

Walking with my dog, and eating out with family

Lancaster-headquartered tech firm, Q2Q IT, has provided technical support to aid the establishment of a new office in the heart of Clitheroe town centre, as rural land and property specialists Armitstead Barnett continues to expand its presence in the North West.

A leading firm of rural chartered surveyors, valuers, estate agents and auctioneers working throughout Lancashire and Cumbria, Armitstead Barnett operate across the entire rural property sector. They offer specialist advice and expertise to customers and clients, including Land and Development services in both residential and commercial sectors.

Contracted to manage the technical elements of the new Ribble Valley office opening, Q2Q was tasked with fitting-out of the three-man site ahead of its official opening on February 1st. With work having commenced in January, Q2Q was responsible for providing a turnkey service which included an infrastructure audit, procurement of equipment and setup of the new establishment before the arrival of employees.

The scheme of works included rewiring the existing infrastructure, as well as installing new internet lines and network equipment. Prior to completion, the technicians prepared each workstation, to prevent any tech-related down-time for the Armitstead Barnett team.

The project wasn’t without its challenges though, as half of the building’s network sockets were wired to an outdated phone system. Consequently, the engineers had to upgrade the patch panel and infrastructure prior to the assembly of workstations.

Lorna Stellakis, organisational development director at Q2Q, explained; “Anyone who has moved to a new house will know how stressful a relocation can be. Add into that several technical, IT and networking challenges and you can imagine the scope of work involved in moving a business. Luckily, that’s a job we love taking on at Q2Q!

“The office was a bare shell when we first arrived, so it was a case of creating a working environment from the ground up. The outdated wiring threw up a few issues, but our turnkey services meant the project was delivered in its entirety on time for the grand opening earlier this month.”

Dianne Turner, head of operations at Armitstead Barnett, added; “It’s always a worry for an organisation when it comes to opening a new office, as you expose yourselves to the potential for hours – if not days – of downtime while the infrastructure is put into place. This can have a massive knock-on effect on the efficiencies of the firm, so it was important to us that the process was as smooth as possible.

“We have worked with Q2Q for several years now, as they provide our ongoing IT support across the Armitstead Barnett portfolio. We were more than happy for Lorna and the wider team at Q2Q to handle the IT element of the project.”

In addition to this latest project, Armitstead Barnett retains Q2Q’s ongoing support across all four of their office locations. Services include reactive support, as well as constant proactive and preventative maintenance to keep the company operating efficiently.  

Q2Q provides IT support on Armitstead Barnett office opening Q2Q provides IT support on Armitstead Barnett office opening Q2Q provides IT support on Armitstead Barnett office opening