3-2-1… let’s talk back-up solutions

Senior Support Analyst

Fav thing about the office

Cheesecake Wednesdays

As a child I wanted to be a ... when I grew up


Guilty Pleasure(s)

Gu Puds

Favourite Holiday

2 weeks in Florida

If I had a superpower it would be...

Definitely flying

Describe yourself in three words or less

Lots of Energy

An interesting fact about me

I was once the South Ribble Chess Champion.


Exercise, Muay Thai, Singin' in the rain

Favourite Band

Its not about the artist its about the style

Karaoke Jam

Vengabus- Vengaboys

What I do at Q2Q:

I head up the IT support team.

On a daily basis I work on resolving IT issues for our clients. My skill set tends to adapt according to the current needs of our customers, from solving basic matters like fixing a printer through to more complex server infrastructure deployment. I am also often out on site visiting customers that are in need of an IT saviour.

Within the team, I work on the proposals for new and existing customers, and ensure we all work together to implement the solutions we propose.

I enjoy overseeing new projects so that, when clients evolve, we can ensure their growth, office move and/or induction of a new team member, is as seamless as possible from an IT perspective.

I also drive the rest of the team insane with my singing!

Background and Achievements

I joined the Q2Q team when they were part of the I.T. department for the Tulchan Group 14+ years ago. This was my first full-time role straight of out A-levels. I have enjoyed being part of the company and watching it grow from 3 members of staff to a blossoming 10.

I find it hard to pin point specific achievements as one of my values personally is to always exceed your own expectations. My wife would say being a great Dad to my two boys.

A great achievement for me is getting 76 miles to the gallon on the motorway and being able to finally grow stubble.

Hobbies and Interests

I aim to train in Muay Thai twice a week and religiously go to the gym every day I can.

I can juggle and have always wanted to learn knife throwing.

Have you heard of the 3-2-1 rule when it comes to safeguarding your business data? It’s a good, industry-standard principle that applies to most situations in the field of IT back-up – an area where typically, one size almost never fits all.

A 3-2-1 methodology ensures no single point of failure – there are three copies of the data, on two separate media types with one stored off-site.

Local copies are available for fast recovery, but in the event of a fire or flood everything is also accessible in the cloud.

Has your SME protected its vital data properly? Are you confident you can save all your documents if your systems fail?  This is one aspect of IT that many companies forget to put in place.

It’s true that no-one starts up their own business dreaming of the back-up choices that await them – unless of course they are natural-born IT enthusiasts like us. But picking one and implementing it is very, very important.

Choosing your safety net

Think of the 3-2-1 rule as a safety net, firmly in place, allowing you to get on with winning new business and pursuing fresh ideas and projects. Straightforward yet effective, this method is now widely hailed as best practice.

In the past, bulky hard drives or stacks of tapes made such a process hard to implement, and only the most diligent businesses would carefully save everything they ought to. However, the magic of the cloud makes things much easier – though for many businesses there is still a case for physical storage systems and works servers.  

But a cloud, like pretty much anything else in business, needs to be carefully selected from a dizzying array of offers.

What do you want your back-up to do?

Data back-up is usually one of the first aspects of IT that we draw clients’ attention to. But, as mentioned, there’s no such thing as a contingency to fit all SMEs. Choosing yours depends on what you think you will need it to do.

If you lost your email, or your finance or sales systems, what effect would that have? What data needs to be protected and how quickly would you need to restore it? Where are the risks in your systems and how can these be minimised?

These are just some of the questions you might want to ask yourself.

Putting the separate matter of archiving to one side, Q2Q recommends remote back-up through which operational data is automatically saved and stored routinely – and only for as long as it is needed – on a 3-2-1 basis.

Protection for all your devices

You’ll need to look for back-up for all your business devices, not just your desktop computers. Retrieving files from phones and tablets is increasingly important as they become more sophisticated at both storing and creating data.

Checking that your chosen back-up meets the need of all your office software is critical, too.

Finally, if you’re backing up a large amount of data from scratch, whatever method you use, it might feel like filling a swimming pool with a paper cup. Backing up takes time due to available bandwidths –  but smaller, automatic additions after that will be much quicker and easier!

So, it takes a bit of homework to choose the right back-up. But putting the work in now – or enlisting the right professional support to do so – will help make dealing with any data loss problems down the line as easy as 1-2-3… or should we say 3-2-1!

Worried you’re not prepared for a data loss? Talk to Q2Q today about your back-up needs.

3-2-1… let’s talk back-up solutions