5 biggest myths about outsourcing IT support

Senior Support Analyst

Fav thing about the office

Cheesecake Wednesdays

As a child I wanted to be a ... when I grew up


Guilty Pleasure(s)

Gu Puds

Favourite Holiday

2 weeks in Florida

If I had a superpower it would be...

Definitely flying

Describe yourself in three words or less

Lots of Energy

An interesting fact about me

I was once the South Ribble Chess Champion.


Exercise, Muay Thai, Singin' in the rain

Favourite Band

Its not about the artist its about the style

Karaoke Jam

Vengabus- Vengaboys

What I do at Q2Q:

I head up the IT support team.

On a daily basis I work on resolving IT issues for our clients. My skill set tends to adapt according to the current needs of our customers, from solving basic matters like fixing a printer through to more complex server infrastructure deployment. I am also often out on site visiting customers that are in need of an IT saviour.

Within the team, I work on the proposals for new and existing customers, and ensure we all work together to implement the solutions we propose.

I enjoy overseeing new projects so that, when clients evolve, we can ensure their growth, office move and/or induction of a new team member, is as seamless as possible from an IT perspective.

I also drive the rest of the team insane with my singing!

Background and Achievements

I joined the Q2Q team when they were part of the I.T. department for the Tulchan Group 14+ years ago. This was my first full-time role straight of out A-levels. I have enjoyed being part of the company and watching it grow from 3 members of staff to a blossoming 10.

I find it hard to pin point specific achievements as one of my values personally is to always exceed your own expectations. My wife would say being a great Dad to my two boys.

A great achievement for me is getting 76 miles to the gallon on the motorway and being able to finally grow stubble.

Hobbies and Interests

I aim to train in Muay Thai twice a week and religiously go to the gym every day I can.

I can juggle and have always wanted to learn knife throwing.

Forget what you’ve heard about the negatives of outsourcing services for your business – like with most things in life, the horror stories are the only ones that stick in your mind!

However big or small your company, trusting a professional and proactive IT support company to manage your systems for you could be the best operating decision you make – especially with the GDPR just around the corner.

So, if you’re thinking about outsourcing IT support but worried about what you’ve heard, we’re here to dispel the biggest myths and set the record straight:

Myth #1: We’re too small to outsource IT support

This is one case where size doesn’t matter. While historically, external support might have been the reserve of larger corporations, services now exist to cater to all business sizes – without the huge price tag! The level of service and discipline remains the same, but at a more affordable rate for smaller businesses who recognise the value of enlisting expertise from the outside.

Myth #2: It’d be more cost-effective to do it in-house

Whilst outsourced support is a paid service, the costs often outweigh those of the potential damages caused when IT issues are overlooked or neglected – a common result of an over-stretched in-house team. Plus, providers can often share software update costs across multiple clients, meaning that their profit margins can be offset without having to charge individual customers more for their services.

Myth #3: Data is compromised by outsourcing

Once upon a time, this might have been the case, but storing all sensitive information on-site is no longer a feasible method of keeping data safe. In fact, when it comes to back-ups and disaster recovery, it’s actually far safer to have files stored in multiple locations than keeping them all in one place – as long as they’re protected by adequate security measures. This way, if data is compromised, it can be recovered from another location.

Myth #4: The service level will be compromised by distance

It’s a commonly held belief that in-house communications are always better than those with suppliers, but this isn’t always the case, especially where specialist areas like IT are concerned. Ultimately, if a business is paying for a service, it’s in the provider’s best interest to give them the best one possible. And with today’s ever-advancing remote technologies, fulfilling these key support requirements at a distance has never been more achievable.

Myth #5: We’re too technical for an outsourcer to understand

There’s no business too specialised for outsourced IT support, and any company that thinks it’s too complex presents just the kind of challenge that tech specialists love! For instance, many organisations have applications that require rapid IT support and a specialised helpdesk, but this doesn’t mean that the responsibilities need to be performed by an in-house team. Not only can an outsourcer take care of these additional resources, they’re often better placed than in-house teams to assess precisely what extra support is needed.


Still not sure about whether outsourcing IT support is the right choice for your business? We’d love to chat to you in more detail about how we can help – just give us a bell!

5 biggest myths about outsourcing IT support