5 minutes with Damien Gelder

Managing Director

Fav thing about the office

It’s an office full of creative geeks with great banter, what’s not to love!

As a child I wanted to be a ... when I grew up

An actress

Guilty Pleasure(s)

Trash reality TV

Favourite Holiday

Walking in Wales if I am feeling energetic, Crete if I need a rest!

If I had a superpower it would be...

Mind Reading

Describe yourself in three words or less

Fun, nurturing, efficient

An interesting fact about me

My first car was a Humber Sceptre, which started my obsession with cars


Thai food, long walks with my dog, creating ideas with post it notes!

Favourite Band

I’ll listen to pretty much anything I can sing along to

Karaoke Jam

Islands in the stream, Dolly Parton

What I do at Q2Q:

My role is to provide the overall direction and “eye on the compass” as to where we, as a team are heading, setting the overall business strategy and financial budgeting.

I work with the team to ensure that there is continuous organizational performance improvement that is always customer focused, ensuring they are working collaboratively and efficiently, coaching them individually and as a team to bring out their best performance in supporting our customers.

Whilst always having been involved with systems implementation throughout my career, I have an operational background and no specific IT experience. However, if anything, I believe this makes me more qualified to ensure the team deliver great service, drawing from my operations experience, and having been on the wrong side of poor IT support in the past. I can relate to how crippling this can be to a business, making it paramount that we ensure that IT issues are as invisible as possible, leaving the customers to get on with running their businesses smoothly.

Background and Achievements

The majority of my career has been in the mad world of Fashion, on the planning and operational side. In my previous role as Operations Director for a Heritage Menswear brand, I was responsible for the end to end journey of the product, from range planning, through sourcing, production, quality control, logistics, warehousing and customer service. Some of my key achievements in this role were improving on all delivery and service KPI’s, improving quality performance from 10% rejects to 1%, and delivering a significant number of process improvements across the team, whilst also delivering a saving on costs of 10% on overheads.

• As this role spanned so many disciplines, it enabled me to focus on my true passion, which is process improvement and people development, so my proudest achievement was introducing a Continuous Improvement Project Team to the wider business, bringing a positive change culture based on a combination of ideas including Appreciative Inquiry and Solution Focus tools. The workshops we developed empowered people to solve problems cross functionally, and considerably improved communication, collaboration and efficiency, whilst making savings to the bottom line. These workshops have formed the basis of the tools I now incorporate into Q2Q, and offer as an additional consultancy service to Q2Q customers.

Hobbies and Interests

Walking with my dog, and eating out with family

Meet Damien Gelder, Q2Q’s senior support analyst, in this speedy team Q&A.

·         Describe your role at Q2Q in one paragraph
I head up the support team, working to solve all IT issues for our clients. Due to the varied nature of the role and the different clients we work with, I’m always having to adapt my skillset according to the current needs of our customers.

·         What's your favourite part of the job?
I love the problem-solving aspect of the role – others might find it frustrating when a typical solution doesn’t work, but I enjoy having to think up really out-of-the-box ideas!

·         What does it take to be a great senior support analyst?
It requires a lot of energy along with the ability to juggle multiple tasks whilst still remaining calm.

·         If your colleagues could sum you up in one word, which word would they use?

·         What did you want to be when you were growing up?
A solicitor.

·         The phone rings and it's your dream enquiry – who would the client be?
It would be fun to take on a major music promoter, as I’m always singing in the office!

·         What's the biggest IT challenge facing SMEs in the current business climate?
I’d say the biggest challenge lies in the sophistication of ongoing security threats that are released each year, which are specifically designed to target and infect businesses that have left themselves vulnerable to attack.

·         If you could change one thing about the IT sector, what would it be?
It’s scary how few people understand the consequences of not backing up their data, so it’s often an upwards battle to help clients appreciate the benefits. It’s such an important – but often overlooked – aspect of data security, especially with the likes of modern cryptolocker viruses.

·         What are your hopes for Q2Q over the next 12 months?
To see continued growth, based on referrals from existing happy customers.


·         If you could pick any 3 words to describe Q2Q, what would they be?
Dedicated, fun and professional.

5 minutes with Damien Gelder