What’s the real cost of internet downtime?

Senior Support Analyst

Fav thing about the office

The relaxed, casual, welcoming yet professional environment.

As a child I wanted to be a ... when I grew up

As a child I wanted to be many things, Doctor, Fireman, Police Man etc. I fell into IT when I was unemployed knowing nothing about it, but found I enjoyed it. IT has since been a 24 year, paid, hobby.

Guilty Pleasure(s)

Shutting the door and turning the music up loud when no-one is at home.

Favourite Holiday

The holiday I have not yet had. My upcoming 25th Wedding Anniversary Party in Ibiza.

Describe yourself in three words or less

Unique, Colourful, Professional.

An interesting fact about me

I am a fully qualified Level 2 Football coach and have coached local teams from the ages of 7 - 18.


Polish Vodka, Mediterranean foods, Sci-Fi series and movies

Favourite Band

I do not have a favourite band but my preferred music type is Hardcore Dance.

Karaoke Jam

If I did Karaoke it would be torture. I would not want to torture anyone, well almost anyone.

If I had a superpower it would be...

A Genie’s abilities (but not constraints), as this would grant me what I would require in any given situation.

What I do at Q2Q:

The best way to describe what I do is: I provide day-to-day support tasks ranging from the basic to the more complex installations of infrastructure systems.

For example, I could be installing Flash player for one customer, before moving on to implement a new server system (splitting one overloaded server into several separate fully functional virtual servers), with server replication and backup. I also liaise with 3rd party companies in the resolution of issues relating to their products, whether printers or bespoke software applications.

Background and Achievements

I have worked in Retail, made Vertical and Venetian blinds, been an Admin Assistant, before finding I had an understanding of I.T. and enjoying the work that came with that understanding. My I.T. career has led me to work in many different I.T. environments, ranging from schools, to small I.T. support firms, to British Aerospace with CPC, and ultimately Q2Q. Each have had their merits, but I feel that Q2Q is the right company for me, and their aspirations equal my own.

Hobbies and Interests

Online PC games, Star Wars The Old Republic, World of Warcraft, War Thunder Land and Air Battles, World of Tanks and World of Warships. Watching movies, mainly Sci-Fi and Japanese Anime. Taking Rio (my dog) for a walk. Listening to music, and enjoying the odd glass of Vodka.

There’s no escaping the prominence of the internet in our lives – whether in a professional or personal capacity, our online and offline worlds are impossible to separate these days. Virtual tools like email and cloud storage have become such a mainstay in business operations that we can barely imagine life without them anymore.

And it’s only when our vital network connections fail that our dependency on the internet really becomes apparent – activities often grind to a halt, with disruptive or even catastrophic results.

Take the recent ransomware attack on the NHS, for instance. This incident didn’t just show how vulnerable organisations can be to cyber-attacks, but also highlighted the devastating impact a system failure can have on offline activities too. In this instance, doctors and nurses were left unable to conduct X-rays, carry out operations or even print out ID tags for newborn babies.

Of course, for most businesses, a system failure wouldn’t result in such severe consequences. But as well as the obvious annoyances of being unable to access emails or online files, internet downtime can have a real impact on both company finances and reputation.

Facing the figures

Recent research from internet service provider (ISP) Beaming reveals that in 2016, UK businesses endured an average of three days of internet downtime. And while this doesn’t sound like much time in the grand scheme of things, it cost the economy around £7 billion in total, as a result of lost productivity and extra overtime pay-outs.

The study also shows that throughout last year, over three quarters of the nation’s companies – around 4.2 million – suffered from connectivity failures. On average, these outages worked out at 27 hours of downtime and financial losses of £1,287 for each firm.

Size doesn’t matter

It’s easy for small and medium sized businesses to think that it’s just huge corporations that suffer the consequences of things like cyber-attacks and internet downtime – but unfortunately for SMEs, this isn’t the case.

Whilst Beaming’s research did reveal that large organisations employing more than 250 people were those most affected by outages – with 88% impacted last year alone – 62% of self-employed professionals were also subject to disruptive downtime. And even though the financial losses for the biggest firms were far more, it’s all relative when it boils down to the bottom line.

What can you do?

Whilst power outages and other external factors are hard to defend yourself against, there are a number of things you can do to help prevent your business going completely offline:

·         Choose a trusted internet provider – Location matters, so when you research the costings of different operators, make sure you look at which are rated the best in your region.

·         Opt for a leased line – Using fibre rather than outdated copper cables to connect you to the internet, leased lines are more reliable and give your ISP more control over your service.

·         Have a back-up in place – An additional safety net can be to choose a service or router with a back-up 4G option, so even if your primary network connection fails, you’ll have an alternative to fall back on until the problem is sorted.

·         Enlist managed IT support – Most reputable partners will proactively monitor your systems and keep you clued up on how to keep your connections running smoothly. And if things do go wrong, there’s nothing more reassuring than having an expert on the other end of the phone to get you sorted!


If you’re having trouble with your internet connectivity and are worried about the impact it’s having on your business, we can help! Call us today to find out more about the services we provide.

What’s the real cost of internet downtime?