5 minutes with Harrison Burke

Helpdesk Supervisor

Fav thing about the office

Never a dull day. Whether it be someone singing or bad jokes, we always have time to laugh.

As a child I wanted to be a ... when I grew up

Dancer/popstar or a plumber

Guilty Pleasure(s)

Dolly Parton

If I had a superpower it would be...

Being able to talk to animals like Elisa Thornberry from 'The Wild Thornberries' or to stop time like 'Bernards Watch'

Describe yourself in three words or less

Friendly, Organised, Chatty

An interesting fact about me

I have a degree in Dance Teaching

Likes

Dancing, a good cheeseboard, the pub

Favourite Band

Bowling for Soup

Karaoke Jam

Steps- Deeper Shade of Blue

Favourite Holiday

Disneyland 2015

What I do at Q2Q:

As Helpdesk Supervisor at Q2Q I organise the support team to ensure all our customers’ needs and tickets are resolved quickly and professionally.

Whether I am answering the phone, sending emails or logging support tickets on behalf of our customers, I always find time to ensure our customers are happy. My aim since joining the team at Q2Q is to ensure that not only are we running a tight ship on our helpdesk, but that the journey with us is awesome – one of our values here at Q2Q.

Background and Achievements

I have spent the last 9 years working within hospitality and customer services and continued to do so during my 3 years at university where I studied Dance, Performance and Teaching.

I searched for a role where I could strive in an organisation to bring in my own strong customer services values. This didn’t exist in the small towns of Lancashire, until Q2Q LTD!

My biggest achievement would probably be my range of experiences which include travelling part of America, teaching, volunteering in after school clubs and work.

Hobbies and Interests

As you can probably tell, I love to dance - I’ve done it for over 20 years and I love learning new styles. I also enjoy going to the gym most days and keeping fit.

I love cooking, I’m a big foodie and enjoy making up recipes - some don’t always turn out to plan!

I enjoy going out with friends and family. I’m very sociable, whether it be something cultural or something not so cultural!

Harrison Burke is an apprentice junior support analyst at Q2Q. In this Q&A, he talks about his role and beginning a career in IT.

·         Describe your role at Q2Q in one paragraph
Day to day, I work on resolving IT issues for our clients, which differ in form and complexity from customer to customer. As I grow into my role as a support analyst, I’m working on advancing my knowledge and skills within the team, as well as focusing on building trustful relationships with clients.

·         What's your favourite part of the job?
I love that every day is different, with no repetitive or boring processes – there are always new issues that need my input.

·         What does it take to be a great junior support analyst?
Being a great support analyst requires hard work, communication and dedication – this is key to resolving clients’ issues in a successful and professional way. This approach also keeps the customer happy, and means difficult tasks can be tackled as a team through knowledge sharing.

·         If your colleagues could sum you up in one word, which word would they use?
Team-player.

·         What did you want to be when you were growing up?
I always wanted to be a professional footballer.

·         The phone rings and it's your dream enquiry - who would the client be?
The client I most like to deal with is Harrison Drury – having worked with them for a while, I’ve become comfortable with both their system and users.

·         What's the biggest IT challenge facing SMEs in the current business climate?
Growth is a big challenge for small businesses because, while expanding is important, they have to ensure current customers remain happy with their product/service. Having a fit-for-purpose IT infrastructure is key to this.

·         If you could change one thing about the IT sector, what would it be?
As an apprentice, I am relatively new to the sector, but there seems to be a tendency among IT workers to never switch off!

·         What are your hopes for Q2Q over the next 12 months?
I hope to see Q2Q expand both their client base and staff, so we can continue to provide more IT support to organisations throughout Lancaster and Preston. Personally, I’m also looking forward to growing with Q2Q and becoming more experienced within my role.

 

·         If you could pick any 3 words to describe Q2Q, what would they be?
Unique. Fun. Trusting.

5 minutes with Harrison Burke