5 minutes with Harriet Scott

Junior Support Analyst

Fav thing about the office

That everyone is kind and welcoming as I am new to this job but already feel settled in.

As a child I wanted to be a ... when I grew up

Always wanted to be a professional Footballer.

Guilty Pleasure(s)

WWE/Doctor Who

Favourite Holiday

Cancun, Mexico

Describe yourself in three words or less

Funny, Athletic and Reliable.

An interesting fact about me

Was a black Tab in Taekwondo at 11 years old.

Likes

Playing football every Saturday for Highgrove FC.

Favourite Band

Take That

Karaoke Jam

YMCA – Village People

If I had a superpower it would be...

Time Travel

What I do at Q2Q:

As Q2Q’s current apprentice, I help to resolve a range of IT issues for our clients. As I’m still in training, I’m not quite ready to resolve issues independently, but I am enjoying the learning process of becoming a fully-fledged support analyst. It’s great to see how the varied services we offer can have such a big impact within our customers’ businesses. I’m very excited about what will come next within my role.

Background and Achievements

I have just recently finished my A-levels where I attended Central Lancaster High School for seven years as I achieved 11 GCSEs in my time there and still waiting for my A-level results. This is my first full time job and I am enjoying the whole experience so far.

Hobbies and Interests

My personal interests are keeping active, for example, I play for a local Football Team Called Highgrove FC. This consists of me playing matches every weekend on a Saturday. I like being active and keeping healthy so I currently have a membership at the Lancaster House gym, which I attend when I have free time.

Learn more about Q2Q’s helpdesk supervisor, Harriet Scott, in this quick Q&A.

 

·         Describe your role at Q2Q in one paragraph

As helpdesk supervisor, I ensure that our customers are at the forefront of the day-to-day work we do. I am the first point of call for enquiries and make sure that issues are resolved efficiently and professionally. I also have responsibilities in the accounts side of Q2Q, handling the purchasing of items for our clients and ensuring background tasks run smoothly.

·         What's your favourite part of the job?
I really enjoy getting to work closely with our customers on a daily basis.

·         What does it take to be a great helpdesk supervisor?
The key attributes of a good helpdesk supervisor are organisation, customer service, people skills, focus and adaptability, as every call is different.

·         If your colleagues could sum you up in one word, which word would they use?
I'd like to say they would comment on my natural charm and wit!  They’d more likely describe me as a stickler/bossy/nag – among other things!

·         What did you want to be when you were growing up?
Either a pop star, plumber, marine biologist or ballerina.

·         The phone rings and it's your dream enquiry - who would the client be?
Dwayne Johnson – asking me what time I finish work!

·         What's the biggest IT challenge facing SMEs in the current business climate?
Although I work closely with our support team, I am not an IT expert. I do think there’s a stigma surrounding IT though, and it’s really not as daunting as some businesses think.

·         What are your hopes for Q2Q over the next 12 months?
Over the next year I'd love to see Q2Q grow, both in terms of customers and internally. We’ll do that by concentrating on what we do best – IT!

 

·         If you could pick any 3 words to describe Q2Q, what would they be?
There are many, but if I had to choose, they’d be fun, approachable and understanding.

5 minutes with Harriet Scott