What’s the difference between anti-spam and anti-virus IT protection?

Senior Support Analyst

Fav thing about the office

The relaxed, casual, welcoming yet professional environment.

As a child I wanted to be a ... when I grew up

As a child I wanted to be many things, Doctor, Fireman, Police Man etc. I fell into IT when I was unemployed knowing nothing about it, but found I enjoyed it. IT has since been a 24 year, paid, hobby.

Guilty Pleasure(s)

Shutting the door and turning the music up loud when no-one is at home.

Favourite Holiday

The holiday I have not yet had. My upcoming 25th Wedding Anniversary Party in Ibiza.

Describe yourself in three words or less

Unique, Colourful, Professional.

An interesting fact about me

I am a fully qualified Level 2 Football coach and have coached local teams from the ages of 7 - 18.


Polish Vodka, Mediterranean foods, Sci-Fi series and movies

Favourite Band

I do not have a favourite band but my preferred music type is Hardcore Dance.

Karaoke Jam

If I did Karaoke it would be torture. I would not want to torture anyone, well almost anyone.

If I had a superpower it would be...

A Genie’s abilities (but not constraints), as this would grant me what I would require in any given situation.

What I do at Q2Q:

The best way to describe what I do is: I provide day-to-day support tasks ranging from the basic to the more complex installations of infrastructure systems.

For example, I could be installing Flash player for one customer, before moving on to implement a new server system (splitting one overloaded server into several separate fully functional virtual servers), with server replication and backup. I also liaise with 3rd party companies in the resolution of issues relating to their products, whether printers or bespoke software applications.

Background and Achievements

I have worked in Retail, made Vertical and Venetian blinds, been an Admin Assistant, before finding I had an understanding of I.T. and enjoying the work that came with that understanding. My I.T. career has led me to work in many different I.T. environments, ranging from schools, to small I.T. support firms, to British Aerospace with CPC, and ultimately Q2Q. Each have had their merits, but I feel that Q2Q is the right company for me, and their aspirations equal my own.

Hobbies and Interests

Online PC games, Star Wars The Old Republic, World of Warcraft, War Thunder Land and Air Battles, World of Tanks and World of Warships. Watching movies, mainly Sci-Fi and Japanese Anime. Taking Rio (my dog) for a walk. Listening to music, and enjoying the odd glass of Vodka.

We’ve previously explored the benefits of prevention over cure with IT support, and the same definitely applies when it comes to cyber security for SMEs. Having effective protection in place to block potentially risky spam emails and harmful viruses is far safer and more cost effective than trying to solve the problem once an attack has taken place.

With a reported increase in malware attacks on SMEs, awareness is vital at all levels of SMEs to safeguard against breaches. But the different terminology surrounding spam, viruses and malware can be confusing, so what does it all mean?

Anti-spam protection

Spam emails are the digital equivalent of junk mail and are often marketing messages sent without the recipient’s consent, typically distributed to many people at the same time using a ‘batch-and-blast’ method. These are usually sent without much thought about personalisation or relevance. A lot of these are automatically filtered into junk or clutter folders by email or internet service providers, based on their content.

Phishing emails are another form of spam, and are used either to collect personal and financial data by inviting a response from the recipient, or to infect their machine with malware. Phishing attacks on SMEs are often carefully orchestrated to emulate email correspondence from a trusted source. This makes it more likely that employees will follow instructions, such as clicking a link, downloading an attachment or replying with sensitive information like passwords or bank details.

So, it is important to realise that anti-spam filters don’t always stop phishing emails from reaching recipients, especially when they are carefully targeted. It’s therefore vital that employees exercise caution if they receive an email that seems suspicious. At the same time, filters can sometimes prevent genuine, honest emails from reaching users, so it’s important not to be wholly reliant on the tech and to be wary of any emails received.

Advanced spam filtering options give users additional control over which messages are identified as junk, and custom transport rules can also be created to set the Spam Confidence Level of messages that meet specific criteria. However, not all users know which characteristics should be detected and filters don’t stop the emails from actually being received. A managed IT support service can help with anti-spam protection and helping employees understand how to spot phishing scams.

Anti-virus protection

Viruses are a form of malware, which have been designed to corrupt or access information stored on computers or devices. This software is usually hidden in downloads – either from websites or email attachments – and while it typically comes from strangers or unfamiliar websites, it can also be passed on from known senders that have had their system infected.

It’s not always immediately clear when a computer has been infected, so it’s important to know the warning signs. These include slow computer performance, poor internet connectivity, restricted access to your own accounts/files, and signs of unauthorised access to password-protected accounts.

Anti-virus software works to detect an infection by identifying similarities with previous and existing viruses in a ‘virus library’. Keeping this up to date is therefore essential. At the individual machine level, multi-layered anti-virus software is a crucial first line of defence for SMEs to stop an attack, should an employee accidentally open a dangerous email or download something from an infected website.

For more information on protecting your business from a cyber attack, download our free guide – 'Are you cyber vulnerable? A 12-step guide for SMEs'

What’s the difference between anti-spam and anti-virus IT protection?