What’s the Pa$$w0rd?

Helpdesk Supervisor

Fav thing about the office

Never a dull day. Whether it be someone singing or bad jokes, we always have time to laugh.

As a child I wanted to be a ... when I grew up

Dancer/popstar or a plumber

Guilty Pleasure(s)

Dolly Parton

If I had a superpower it would be...

Being able to talk to animals like Elisa Thornberry from 'The Wild Thornberries' or to stop time like 'Bernards Watch'

Describe yourself in three words or less

Friendly, Organised, Chatty

An interesting fact about me

I have a degree in Dance Teaching

Likes

Dancing, a good cheeseboard, the pub

Favourite Band

Bowling for Soup

Karaoke Jam

Steps- Deeper Shade of Blue

Favourite Holiday

Disneyland 2015

What I do at Q2Q:

As Helpdesk Supervisor at Q2Q I organise the support team to ensure all our customers’ needs and tickets are resolved quickly and professionally.

Whether I am answering the phone, sending emails or logging support tickets on behalf of our customers, I always find time to ensure our customers are happy. My aim since joining the team at Q2Q is to ensure that not only are we running a tight ship on our helpdesk, but that the journey with us is awesome – one of our values here at Q2Q.

Background and Achievements

I have spent the last 9 years working within hospitality and customer services and continued to do so during my 3 years at university where I studied Dance, Performance and Teaching.

I searched for a role where I could strive in an organisation to bring in my own strong customer services values. This didn’t exist in the small towns of Lancashire, until Q2Q LTD!

My biggest achievement would probably be my range of experiences which include travelling part of America, teaching, volunteering in after school clubs and work.

Hobbies and Interests

As you can probably tell, I love to dance - I’ve done it for over 20 years and I love learning new styles. I also enjoy going to the gym most days and keeping fit.

I love cooking, I’m a big foodie and enjoy making up recipes - some don’t always turn out to plan!

I enjoy going out with friends and family. I’m very sociable, whether it be something cultural or something not so cultural!

As much as this is a very simple topic, it is often overlooked by many people and the safety of our documents and accounts should be of the up-most importance- especially in a business. Here is a brief guide to the best password security. 

 

Hackers have files with words that include lists of the below. So try and avoid using them.

  • Common Names, these include
  • A name of a person (first name or surname)
  • Name of a pet 
  • Name of a place (Glasgow)
  • Fictional Character (Garfield or Goofy)
  • Product or model name (Vauxhall)
  • Your favourite food
  • Company name
  • Number sequences such as 123
  • Just numbers
  • Any dates (especially Christmas or New Year)
  • Phone numbers

Words that come straight from the dictionary should also be avoided especially with common number sequences following them, e.g. Shelf123. 

You should avoid common sequences for example…

  • Your initials
  • 12345678
  • Abcdefg
  • Qwerty
  • Asdfgh
  • Test123
  • Abc123
  • Pass123
  • Desl1234

Any of the above spelt backwards or some letters replaced with number. (e.g. numbers as numb3rs) and anything shorter than 9 characters is also unadvisable. 

When creating your password use a combination of numbers, upper case, lower case letters and symbols. Make sure you use 9 or more characters

For example-

Clicky.547rEd

BruM1902-past

7oranGecats

Again you can see that these passwords are not from the dictionary. 

The ideal password should resemble gibberish such as gR58£B39. It doesn’t have to hard to remember though, create a regular sentence as an easy way to remember it, for example…

iwiLs.2001ala$

I worked in London City Centre since 2001 and looked after money.

This is very difficult to guess but easy to remember. Of course though the chances of you making an error or mistype become higher, so it’s important to make it something that’s memorable for you. 

For some interesting password research: 

https://www.ted.com/talks/lorrie_faith_cranor_what_s_wrong_with_your_pa_w0rd?language=en  

 

We are an IT Support, Strategy and Software company based in the North West but supporting SMEs nationwide. To discuss how we could support your business please do not hesitate to get in touch on 01524 581 690, or email info@q2q-it.com.  

 

What’s the Pa$$w0rd?