Our goal is to provide configurable, professional and straight-talking IT support for SMEs in the North West. So, whether you need advice every now and again, or you’re looking for a complete package, we can tailor-fit our IT services to suit you.
Looking for comprehensive IT support for a fixed monthly price? We’ll become your IT department, proactively managing everything from assessments and onboarding, through to ongoing support, protection, strategic optimisation and all the bits in between.
A preventative maintenance service designed to support SME’s existing IT departments, our proactive monitoring support ensures system issues are identified and resolved, before they can cause problems. This approach creates a second or third line of support for your team, resulting in a fully comprehensive IT strategy.
Telecoms is often just as important as the IT infrastructure itself, which is why we offer integrated VoIP phone solutions that keep your systems, employees and customers connected, in the slickest way possible.
At Q2Q-IT we know the everyday needs of a modern business. The nerve centre of communication in business is email; so, it is important to have a reliable and, most importantly, safe form of communication. As well as managing your cloud storage, here at Q2Q we also manage the complex tools and software that help your computer network thrive.
It is impossible to run a modern SME without the power of the internet. That’s why we offer a range of comprehensive internet and broadband services to ensure fast and reliable connectivity for your business, at all times.
A computer crash does not have to be the end of the world for your business. The most common cause of an IT disaster is a simple failure of technology, meaning that months or even years of files can be lost through no fault of your business. However, such a loss can have a devastating effect.
Whilst you can never know when you may incur a data loss, you can guarantee that nothing will be lost forever. We offer a range of contingency plans including remote backups and data replication – both designed to keep your information safe and secure, even when the unexpected happens.
Looking for all of the benefits that come with cloud servers, without any of the technical difficulties that may arise? We offer a variety of cloud services managed by our own IT experts so it’s one less thing for clients to worry about.
By 2019, it is estimated that 204 billion emails will be sent per year. The need to send and receive emails, using a variety of devices, has therefore never been greater. But with this growing magnitude of digital communications comes the additional headache of managing archived messages, as well as spam, malware, viruses and phishing attempts. We can help.
Cyber crime is one of the biggest risks facing UK SMEs, but it is also one of the dangers that so many organisations continue to overlook. Our IT experts are clued up on the latest protection mechanisms to keep your business, employees and data, cyber safe.
Are you struggling to understand the current state of your IT infrastructure? Or are you worried about complying with the new General Data Protection Regulations? Whether you’re preparing for growth, concerned about data security, or just think it’s time for an IT MOT – we can help you regain control!
Our IT Assessment can provide the answers to all common SME pain points, while our specialised GDPR Assessment will help you get your data processes in shape and complying with the new legislation.
We’ll undertake a thorough, 36-point health-check of your current IT infrastructure and processes, before presenting our findings in an easy-to-digest graphical report. The result is a clear understanding of the areas for improvement, in priority order, along with a breakdown of the actions required to achieve progress.
The General Data Protection Regulations (GDPR) come into effect on the 25th May 2018, and will bring existing EU legislation surrounding the use and processing of ‘personal data’ up to date. The aim of the new rules is to ensure businesses are more open about how they use personal data, and what appropriate security measures they are taking to protect it.
Managing Director
Fav thing about the office
Good banter
As a child I wanted to be a ... when I grew up
Plumber/Electrician
Guilty Pleasure(s)
Strictly come dancing
Favourite Holiday
Crete
If I had a superpower it would be...
Mind Reading
Describe yourself in three words or less
Methodical, Energetic, Reliable
An interesting fact about me
Started “Work” life as an opera singer
Likes
Horse riding, fillet steak and a good curry
Favourite Band
…into Classical Music
Karaoke Jam
Desperado- The Eagles
What I do at Q2Q:
My role is to provide the overall direction and “eye on the compass” as to where we, as a team, are heading.
I’m still very much focused on the customer and will often get involved in customer solution discussions. As a techie at heart, I’m regularly seeking to understand industry developments and directional changes that may affect our customers, so we and our customers can remain on the front foot.
Background and Achievements
I started out in an I.T technical department of what was then British Rail, following which I joined a large construction company to re-organise their I.T infrastructure.
I then spent a couple of years as a business systems analyst at P&O Nedlloyd designing, developing and implementing systems within their Bulk and Tank Carrier companies.
In 1999 I was appointed as I.T Manager of SockShop and subsequently as of Head of I.T. at the Tulchan Group, comprising then of 300 stores. Due to a Year 2000 compliance issue, we were required to seek an alternative system, which we were able to more cost effectively write ourselves. This product subsequently became known as RAWHIDE and we later sold this product into a number of other businesses. At the time it was quite cutting edge as all the warehouse function was undertaken using handheld, wireless scanners, rather than the batch scanners that were dominant at the time.
In 2003 The Tulchan Group was acquired by Harris Watson. We were then asked to take responsibility for the I.T. of Viyella Ladies wear and in 2004 the demands of two MD’s and two FD’s (Tulchan Group + Viyella), resulted in the sensible decision to break out of the group and Q2Q was born. This then enabled us to also get involved with a number of other group companies (Harris Watson owned companies) as well as other non-group parties. At one stage we were managing the I.T for almost 500 stores across a number of businesses.
Today Q2Q retains some of the group customers that we acquired along the way, as well as a substantial number of new and diverse customers in almost all industries including accounting, business development organisations, legal marketing, medical, retail and wholesale.
Hobbies and Interests
Horse riding, running (Jogging), motorbikes, reading any of the Detective Rebus stories.
"The Q2Q support team are excellent at their jobs - they are incredibly friendly and experts in their fields."
Vicky Lofthouse - CEO - Lancaster District Chamber of Commerce
"We know our business will remain functional at all times – their support is genuinely 24/7. But this isn’t just because we’ve made an agreement or because they have SLAs to fulfil. A proactive, problem-solving, ‘can do’ approach is part of Q2Q’s DNA."
Philip Oldham - CEO - Lyle and Scott
"We find the service to be speedy, friendly, and most importantly, honest."
Andrea Lumb - Finance Director - CME Medical
"They always listen to us and provide pragmatic solutions that fit with our business objectives."
Michael Gregory - Director - Freshfield
"Q2Q’s IT audit enabled me to see a snapshot of Dreamr’s tech needs with a simple and jargon free way to fix important issues. For any busy owner, Q2Q is hands down the way forward."
Mylo Kaye - CEO - DreamR
"We’re already ahead of the curve in our current 5-year business plan, which means our IT infrastructure should support us long into the future."
Peter Taylor - Chief Executive - West Lancashire Freemasons
Following a year of record growth, North West IT specialist Q2Q is setting its sights on further expansion in 2018.
Helpdesk Supervisor
Fav thing about the office
Never a dull day. Whether it be someone singing or bad jokes, we always have time to laugh.
As a child I wanted to be a ... when I grew up
Dancer/popstar or a plumber
Guilty Pleasure(s)
Dolly Parton
If I had a superpower it would be...
Being able to talk to animals like Elisa Thornberry from 'The Wild Thornberries' or to stop time like 'Bernards Watch'
Describe yourself in three words or less
Friendly, Organised, Chatty
An interesting fact about me
I have a degree in Dance Teaching
Likes
Dancing, a good cheeseboard, the pub
Favourite Band
Bowling for Soup
Karaoke Jam
Steps- Deeper Shade of Blue
Favourite Holiday
Disneyland 2015
What I do at Q2Q:
As Helpdesk Supervisor at Q2Q I organise the support team to ensure all our customers’ needs and tickets are resolved quickly and professionally.
Whether I am answering the phone, sending emails or logging support tickets on behalf of our customers, I always find time to ensure our customers are happy. My aim since joining the team at Q2Q is to ensure that not only are we running a tight ship on our helpdesk, but that the journey with us is awesome – one of our values here at Q2Q.
Background and Achievements
I have spent the last 9 years working within hospitality and customer services and continued to do so during my 3 years at university where I studied Dance, Performance and Teaching.
I searched for a role where I could strive in an organisation to bring in my own strong customer services values. This didn’t exist in the small towns of Lancashire, until Q2Q LTD!
My biggest achievement would probably be my range of experiences which include travelling part of America, teaching, volunteering in after school clubs and work.
Hobbies and Interests
As you can probably tell, I love to dance - I’ve done it for over 20 years and I love learning new styles. I also enjoy going to the gym most days and keeping fit.
I love cooking, I’m a big foodie and enjoy making up recipes - some don’t always turn out to plan!
I enjoy going out with friends and family. I’m very sociable, whether it be something cultural or something not so cultural!
Under the General Data Protection Regulation (GDPR), sending compliant marketing emails can seem like navigating a minefield. To help you along the way, we've compiled a short video with some essential does and don'ts, to make sure you're on track before you click send.
Managing Director
Fav thing about the office
Good banter
As a child I wanted to be a ... when I grew up
Plumber/Electrician
Guilty Pleasure(s)
Strictly come dancing
Favourite Holiday
Crete
If I had a superpower it would be...
Mind Reading
Describe yourself in three words or less
Methodical, Energetic, Reliable
An interesting fact about me
Started “Work” life as an opera singer
Likes
Horse riding, fillet steak and a good curry
Favourite Band
…into Classical Music
Karaoke Jam
Desperado- The Eagles
What I do at Q2Q:
My role is to provide the overall direction and “eye on the compass” as to where we, as a team, are heading.
I’m still very much focused on the customer and will often get involved in customer solution discussions. As a techie at heart, I’m regularly seeking to understand industry developments and directional changes that may affect our customers, so we and our customers can remain on the front foot.
Background and Achievements
I started out in an I.T technical department of what was then British Rail, following which I joined a large construction company to re-organise their I.T infrastructure.
I then spent a couple of years as a business systems analyst at P&O Nedlloyd designing, developing and implementing systems within their Bulk and Tank Carrier companies.
In 1999 I was appointed as I.T Manager of SockShop and subsequently as of Head of I.T. at the Tulchan Group, comprising then of 300 stores. Due to a Year 2000 compliance issue, we were required to seek an alternative system, which we were able to more cost effectively write ourselves. This product subsequently became known as RAWHIDE and we later sold this product into a number of other businesses. At the time it was quite cutting edge as all the warehouse function was undertaken using handheld, wireless scanners, rather than the batch scanners that were dominant at the time.
In 2003 The Tulchan Group was acquired by Harris Watson. We were then asked to take responsibility for the I.T. of Viyella Ladies wear and in 2004 the demands of two MD’s and two FD’s (Tulchan Group + Viyella), resulted in the sensible decision to break out of the group and Q2Q was born. This then enabled us to also get involved with a number of other group companies (Harris Watson owned companies) as well as other non-group parties. At one stage we were managing the I.T for almost 500 stores across a number of businesses.
Today Q2Q retains some of the group customers that we acquired along the way, as well as a substantial number of new and diverse customers in almost all industries including accounting, business development organisations, legal marketing, medical, retail and wholesale.
Hobbies and Interests
Horse riding, running (Jogging), motorbikes, reading any of the Detective Rebus stories.
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