Proactive Monitoring

Preventative maintenance, trusted support

This IT support programme is perfect for SMEs with an existing IT department. Why? Because rather than provide fully manged IT services, we’ll work alongside your internal staff to offer a trusted second or third line infrastructure.

Using the latest 24x7x365 monitoring technology, we proactively keep a close eye on your systems to help prevent issues that would otherwise disrupt your business. We can also assist with the more complex maintenance of back-end networks and servers, when particularly technical challenges arise, resulting in a robust uptime strategy that keeps SMEs running, come rain or shine.

What’s included in our proactive monitoring support?

  • Helpdesk – you can quickly and easily raise tickets that will enable the efficient resolution of any IT issues.
  • Server Monitoring – we’ll continually scrutinise the performance of your server and CPU usage, allowing us to prevent problems and suggest efficiency improvements.
  • Managed Anti-Virus – we’ll provide robust protection from hacks that could otherwise prove catastrophic to your IT infrastructure and wider business operations.
  • Network Monitoring – routers, firewalls and switches are all monitored to ensure network traffic is constantly moving, with no downtime.
  • Reporting – we’ll conduct routine reports to track the ongoing health of your IT infrastructure.
  • IT Consulting – this is a key part of us building a close working relationship and proactively discussing next steps for the maintenance of your IT.

Enquire nowPrefer managed IT support?

Do these IT pains sound familiar?

  • Network Neglected? Your infrastructure has grown to become a necessary evil, not an integral tool to improve business performance
  • Downtime Impact? IT outages are distracting staff and prohibiting them from working efficiently
  • Distracted Employees? Staff are relying on other colleagues, with no IT expertise, to help deal with disruptive issues

We can help. Contact us to discuss your needs or request a free IT assessment

But our IT support needn’t end there:

We’re passionate about taking the strain out of IT. So, if you need to lean on us for more IT support, please do. Our additional optional services include:

  • Disaster Recovery - In the event of an unexpected emergency, our layers of backup support provide a contingency plan that enables you to carry on running your business.
  • Hosted Phone Systems – We’ll keep your business talking, wherever your staff may be, because very few SMEs can rely on a conventional telecoms system in the modern business climate.
  • Consultancy Support - For extra ad-hoc support, one of our IT experts can come in as and when you need them, whether you’re interviewing for internal IT staff or want to audit the effectiveness of your current technology. Because every SME is different, there’s no such thing as a ‘one size fits all’ approach at Q2Q.

Not sure exactly what support you need? Talk to us: call 01524 581690, complete our online enquiry form or say hi at hello@q2q-it.com