Results for keyword: team

The ability to see things from someone else’s point of view is a key skill in understanding people. However, it is also important with regards to all communication – whether that be in a personal or professional capacity.

Being in a service business, I constantly talk to the team about clients’ perceptions being their reality. Even if they don’t have all the right information at the time – and their belief is factually inaccurate – it’s still their reality, and is therefore important to understand, and respect. 

Published in Blog

Tackling cyber-crime and deterring malicious attacks is inevitably an ongoing battle, and there are a whole host of ways you can protect your SME from the ever-evolving threats out there.

Having strong passwords, encryption and anti-malware software in place are just some of the simple steps you can take to safeguard your systems – not to mention backing up your files to ensure your data won’t be lost if you do suffer a breach.

But the real secret to effective cyber-security? Your people!

Check out our short animation to find out why… 


Are you stuck with how to safeguard your SME’s systems? We’re experts in cyber-security and can work with your IT team or act as an outsourced one to ensure you’re well-protected. Get in touch to find out more!

Published in Videos

All businesses have policies on matters from maternity leave to grievance procedures, which are shown to new staff members on arrival. Once a recruit has been briefed on the really important things – such as where the teabags are kept and how it’s decided what station the office radio is tuned to – there will also be a bundle of paperwork to read and sign.

When it comes to IT, social media policies are probably the most prevalent – these advise employees on proper usage and whether or not it’s okay to post in working hours. But someone potentially being rude about you online, or scrolling through Twitter on your time, is only a small part of the risk when it comes to staff and tech.

Published in Blog

As your SME grows and your IT systems become more sophisticated, the chances are you will want to boost your technical support capacity. That could mean adding extra employees to your payroll or looking for more robust external help.

Whichever option is best for your business, the right qualifications and experience are crucial to new people’s ability to hit the ground running. Installing, testing and maintaining computers, networks and software systems all take specific knowledge and expertise.

Published in Blog
Wednesday, 20 December 2017 08:00

It’s beginning to look a lot like Christmas…

… so, before we close our doors and rush out to finish (or for some of us, start!) our shopping, we wanted to look back on some of 2017’s key events and news stories.

The end of the year is always a great time for reflection, and it’s definitely been a busy one here at Q2Q! But before we go over a few of our own highlights, we wanted to cover what has certainly been an eventful period for the IT and tech sectors and look ahead to what we’re expecting to see in 2018…

Published in Blog
Monday, 18 December 2017 08:00

5 minutes with Phil Irwin

Get to know Q2Q’s technical support analyst, Phil Irwin, with this speedy Q&A.

Published in Blog
Monday, 04 September 2017 15:45

5 minutes with Damien Gelder

Meet Damien Gelder, Q2Q’s senior support analyst, in this speedy team Q&A.

Published in Blog
Monday, 07 August 2017 09:32

5 minutes with Lorna Stellakis

Get to know Q2Q’s organisational development director, Lorna Stellakis, with our quickfire Q&A.

Published in Blog