Results for keyword: outsourcing IT

At the start of a new year, there are resolutions flying around left, right and centre – all focusing on how to self-improve and make life better. Rarely are these pledges stuck to, with many people falling off the wagon just weeks in, but we’re here to help!

Now, we can’t help companies with their personal resolutions, but we can help with any business-related goals – particularly if they involve IT.

Our newly-launched blog series – ‘If you do one thing this month…’ – is aimed at helping SME owners cut through the seemingly endless list of to-dos, and hone in on one key area that will help with the smoother running of your day-to-day workings. Sounds good, right?

So, to kickstart 2019, we’re talking about mastering the IT basics – because if your foundations aren’t right, your IT infrastructure is sure to crumble at the smallest knock…

Published in Blog
Wednesday, 09 January 2019 09:00

5 minutes with Jacqui Sumner

Get to know Jacqui Sumner, Q2Q’s helpdesk supervisor – and one of our newest team members – with this speedy team Q&A.

Published in Blog

Over the past year here at Q2Q, we’ve been doing a lot of work on our own internal processes – things that our customers won’t be aware of – but they will benefit from.

There are two main angles we’ve been focusing on – the technical and the behaviors – and here’s a flavour of some of the things we’ve been up to on the behavioral side of things.

We’ve been busy developing a ‘building block’ model that breaks down all the elements which form part of delivering exceptional service to our customers. The building blocks, as we call them, can be used in any work-related environment, and have really drawn the team’s attention to how they work – as opposed to simply what tasks they need to complete.

We hold frequent meetings, in which we regularly rate ourselves – often everyone is too tough on themselves! – and we look for ways to improve our score by the time of our next sit-down.

So, the foundation of the building blocks is the narrative. At our meetings, we review our narrative to ensure that we are asking the right questions – using proactive language – for example, “what can I contribute or take responsibility for?” or “what could be improved?” and “how could I make this more efficient?” In between meetings, we also encourage calling each other out if someone says something that doesn’t fit with this continued-improvement mindset.

Published in Blog

As you’ve heard us mention before, there’s no one-size-fits-all approach when it comes to outsourced IT support – what will work for an SME in its early stages, won’t be suitable for one that’s fully established.

It’s crucial that businesses take stock and assess what stage they’re at on their corporate journey, so this can be mirrored in the IT support they seek. But, as an SME business owner, how do you know the level of IT support needed to help you #ReachYourITPeak?

Well, you’ve come to the right place. Here, we look at three common support tiers – start-ups, scale-ups and established SMEs – to help you better understand your organisation’s IT assistance requirements.

Published in Blog

With one of the UK’s peak sales periods on the horizon – Cyber Monday – SMEs in the retail and e-commerce sectors are gearing up for an influx of website traffic and elevated sales, but what about an increased threat of cyber-crime?

It’s important to be aware that with the bottom line boost also comes an increased risk of cyber-attacks and data interception attempts. So with this in mind, it’s more important than ever that your business is well prepared to defend against – and deal with – any pesky online criminals.

But, how can your firm help reduce the impact of any ‘cyber-shoplifting’ attempts on your in-house operations? We explore some key areas below…

Published in Blog
Friday, 12 October 2018 08:00

What IT support does my SME need?

It’s not always easy to know what kind of IT support your SME needs, but there are some key areas that should be taken into account when you’re trying to figure this out!

That’s why our latest campaign – Reach your IT peak – is all about helping SMEs uncover and understand their business’s individual IT requirements. Once that’s out of the way, you can reach your optimum IT productivity level.

As with most things in life, rarely is there ever a one-size-fits-all approach, and the same can definitely be applied to IT support! The assistance requirements will differ from one company to the next, so a tailored package is key for driving a successful and worthwhile cyber-strategy.

And as an organisation grows, the equipment and strategy that once worked, will require revising and streamlining to meet the new demands of the business.

So, what IT support does your SME need?

Take a peek at our animation to find out!

Ready to discover the right level of IT support for your SME? We can audit your existing IT infrastructure and produce a detailed analysis of the key improvement areas that would benefit your business! Contact us to find out more…

Published in Videos
Wednesday, 10 October 2018 08:00

Reach your IT peak: Essentials for start-ups

Albert Einstein once said, “If you don’t have time to do it right, when will you have time to do it over?” – and in many ways, this philosophy is easily applied to starting a successful business.

When a company is in the start-up stages, it’s important that the foundations – especially where IT is concerned – are solid, so that operations are smooth, productivity is at its best and corporate headaches are minimised.

So, when it comes to establishing a secure and effective IT infrastructure, it’s crucial that your start-up has all of the necessary equipment, software and support to keep it streamlined.

But if you’re a little stuck and wondering where to start your outsourced IT support journey to reach your IT peak, it may help to bear the following points in mind.

Published in Blog

For many SME owners, knowing the level of IT support your business needs to operate most efficiently can seem like an impossible – sometimes unobtainable – task.

That’s why, with our latest campaign – Reach your IT peak – we’re focusing on helping SMEs to decipher their individual IT requirements, and find the right level of support for them.

Think about it… it takes a careful balance of strategy and equipment to reach a peak level of IT productivity. And the bigger the mountain – or SME – the higher the level of support needed, meaning that both these factors must adapt accordingly to maintain effectiveness.

This same rule applies to businesses of all sizes, right through from start-ups and scale-ups, to fully-fledged enterprises.

But how can you ensure that your organisation has all the IT support it needs?

Published in Blog

Whether big or small, all businesses know that the data they store is crucial for communicating with people – including employees, stakeholders, potential customers and more, who are vital in helping them successfully fulfil their company activities and objectives.

Given that between 60% and 90% of organisations fail after a security breach or data loss – and with plenty in the news about GDPR fines – it’s never been more ingrained in the minds of SME owners, that copies of this data need to be regularly saved somewhere safe. This is not only to help prevent any information being compromised in a cyber-attack, but also to enable rapid recovery in the event of a power outage or natural disaster, for example.

We’ve talked about the importance of back-up and data replication before, but how do you know exactly what kind of files you need to duplicate, how to do it and when?

Published in Blog

As IT and cyber-threats continue to evolve at a rapid pace, SME owners are increasingly having to upskill in these areas – not only to keep up with the latest tech, but also in order to shape a cohesive and effective business model.

But whilst some have accepted that cyber-strategy is a vital topic for discussion in the boardroom, others are sceptical about who should be carrying the bulk of the responsibility. A recent study found that 84% of directors believe their IT department is able to protect them against a cyber-attack, yet although this good faith in your team is important, trust shouldn’t be used as a shield to deflect responsibility away from board members.

So, why exactly should cyber-strategy be given a place at the boardroom table?

Published in Blog
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