Results for keyword: cyber security

Did you know that the average person spends approximately one day every week on their smartphone? That’s the equivalent of 52 days per year – totalling a massive 1,248 hours.

There’s no getting away from the digital revolution, it’s taking place around us all the time and it’s now the norm as to how we go about our daily lives – especially at work.

From emails and documents, to databases and conference calls, technology is at the heart of nearly all corporate communications. And when you need to access content on the move, your phone is usually the go-to device.

But are you syncing your phone and computer correctly?

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For SMEs, IT support can be tricky territory to navigate.

At Q2Q, we recognise that not all companies are the same. From the industry they operate in and their staff culture, through to the cyber-support they require, all organisations are completely bespoke.

So, what exactly does quality IT support look like? We’ve put together a few pointers to help SME owners know what traits to look out for…

Recognition of your uniqueness

First and foremost, the main factor which separates a good IT support provider from a great one, is their ability to see what makes you special.

Providers that are mindful of every firm’s distinct characteristics means they won’t categorise or generalise – instead they will give you the attention you deserve.

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As you know, every month we like to give SME owners some top tips on an important area of IT – and this instalment is all about communication.

The truth is, a good IT provider will give you the package you ask for, but a great one will look beyond your immediate cyber-needs and assess your business model – and your objectives – to provide you with a service that goes beyond the one you thought you required.

That’s why it’s crucial that if you outsource your IT support – or you’re looking to do so – you keep up to date with what’s going on in the organisation. That’s how they can help you get the most out of your systems!

So, what are the kinds of things you should be telling your techies about, and why do these areas matter?

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With the world of business becoming increasingly digitised, there’s never been a more important place for IT support teams within an SME.

However, often one of the areas to be glossed over most in the boardroom, the value of great IT assistance should not be overlooked. Instead, the cruciality of your IT department should be well known throughout the business at both an employee, and senior leadership team, level.

Despite its name, this part of the company does more than its title suggests. IT is often the foundation to a business’s operations, and without it very little – or sometimes nothing – would get done. So, here’s why it’s time to recognise this division as one of your SME’s most vital assets…

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For SMEs, IT support is just one very important part of the overall corporate strategy. However, due to its often technical nature – and associations with scary cyber-related headlines in the news – many business owners can be guilty of burying their heads in the sand when faced with this very question…

We know, just like you, that the answer to the above isn’t a straight-forward one – there are many variables for every SME’s unique business model. However, what we do know is that because of this very reason, one size never fits all when it comes to IT – and our solutions and guidance honour this.

In fact our most recent campaign – Reach your IT peak – is based on this very concept. Instead of putting off the inevitable until it’s too late, protect and optimise your firm’s IT operations by taking the following into consideration…

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We’ve all heard the old adage “fail to prepare, prepare to fail,” and – on a basic level – that’s what our proactive monitoring service offers.

We’re firm believers that if you do things right first time – especially when it comes to your IT infrastructure – not only will you have fewer problems springing up, but you’ll have peace of mind that your business’s data is processed and stored securely.

They say the power of hindsight is a wonderful thing, but at Q2Q we believe more in the power of prevention! So, if you do one thing this month… spot problems before they arise – it’ll pay dividends in the long run.

But, if you’re an SME owner reading this and thinking that because you have an in-house IT team, you don’t need external, third-party support – we beg to differ. Office-based IT departments need assistance and support too – and, that’s where we come in…

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The ability to see things from someone else’s point of view is a key skill in understanding people. However, it is also important with regards to all communication – whether that be in a personal or professional capacity.

Being in a service business, I constantly talk to the team about clients’ perceptions being their reality. Even if they don’t have all the right information at the time – and their belief is factually inaccurate – it’s still their reality, and is therefore important to understand, and respect. 

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With five years and four months being the estimated average time that a person spends on social media in their lifetime, it’s no surprise business owners are seeing an increasing number of employees flicking onto their own profiles – when they really should be concentrating on work.

What many companies don’t realise though, is the detrimental effect social media in work time can have on staff productivity and – often overlooked – IT operations.

In fact, one in eight organisations has suffered security breaches because of a social-media-related cyber-attack!

But, it’s not really about stopping employees using social media altogether – no matter what, it will always be a core breaktime activity. It’s more about preventing them from using it in an uninformed and unsafe way.

Yes, the key to reducing the minutes staff spend checking their friends’ feeds and updating their statuses could help improve your IT security. But how? Ultimately, it’s down to two core factors… cyber-security education and awareness!

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One of the most common inlets for cyber-attackers is via email. In a recent study, it was revealed that the number of phishing attacks rose by 250% in the period between January to December 2018.

And, with another revealing these fraudulent emails prove the biggest headache for SME owners, it’s vital that businesses know how to spot them, to avoid any data interception, company downtime or potential GDPR fines.

From opening attachments and giving out personal details, to clicking on seemingly non-dodgy links, more companies than ever are being stung by easy-to-avoid cyber-attacks.

However, while clever online criminals are masters of deception and camouflage when it comes to making emails look legitimate, the devil really is in the detail – if you know what you’re looking for!

If you’ve received an email to your company inbox and you’re questioning its genuineness, here are seven tips to follow, to help you identify whether or not that the email in question is in fact a phishing scam…

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When it comes to IT operations, often all is well if things run smoothly and as expected – yet, if there’s one tiny glitch, many organisations simply ground to a halt. And, this is not only detrimental for staff productivity, but also for business performance as a whole.

So, why is it important for SME owners to put their planning hats on when it comes to in-house tech? And, how can you plan for the worst when it comes to your cyber-operations? From security to back-ups, we take a look at this in a little more detail…

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