Results for keyword: business

So, it may be a new year, but unfortunately that doesn’t mean that all 2018’s cyber-problems have disappeared in a puff of smoke. In fact, there’s lots of noise in the media regarding how 2019 is set to be an even bigger year for the ever-evolving technology landscape – with an increasing focus on cyber-security, ransomware and remote working.

With this in mind, what are the real IT issues and security trends that SME owners across the country should be keeping their eyes peeled for?

Published in Blog

At the start of a new year, there are resolutions flying around left, right and centre – all focusing on how to self-improve and make life better. Rarely are these pledges stuck to, with many people falling off the wagon just weeks in, but we’re here to help!

Now, we can’t help companies with their personal resolutions, but we can help with any business-related goals – particularly if they involve IT.

Our newly-launched blog series – ‘If you do one thing this month…’ – is aimed at helping SME owners cut through the seemingly endless list of to-dos, and hone in on one key area that will help with the smoother running of your day-to-day workings. Sounds good, right?

So, to kickstart 2019, we’re talking about mastering the IT basics – because if your foundations aren’t right, your IT infrastructure is sure to crumble at the smallest knock…

Published in Blog
Thursday, 13 December 2018 09:00

How to avoid a CryptoLocker attack

Given that between 60% and 90% of organisations fail after a security breach or data loss – and with plenty in the news about CryptoLocker attacks and GDPR fines – it’s never been more important for SME owners to make sure sensitive company data is stored somewhere safe.

By protecting your data, you’ll not only minimise the level of damage if you were to become the victim of a cyber-attack, but also enable rapid recovery in the event of a power outage or natural disaster, for example.

Published in Blog
Wednesday, 16 January 2019 09:00

5 minutes with Martin Bilton

It’s time to get to know another one of our Q2Q employees, this time it’s Martin Bilton, Q2Q’s technical manager, taking part in this speedy team Q&A.

Published in Blog
Wednesday, 09 January 2019 09:00

5 minutes with Jacqui Sumner

Get to know Jacqui Sumner, Q2Q’s helpdesk supervisor – and one of our newest team members – with this speedy team Q&A.

Published in Blog

Over the past year here at Q2Q, we’ve been doing a lot of work on our own internal processes – things that our customers won’t be aware of – but they will benefit from.

There are two main angles we’ve been focusing on – the technical and the behaviors – and here’s a flavour of some of the things we’ve been up to on the behavioral side of things.

We’ve been busy developing a ‘building block’ model that breaks down all the elements which form part of delivering exceptional service to our customers. The building blocks, as we call them, can be used in any work-related environment, and have really drawn the team’s attention to how they work – as opposed to simply what tasks they need to complete.

We hold frequent meetings, in which we regularly rate ourselves – often everyone is too tough on themselves! – and we look for ways to improve our score by the time of our next sit-down.

So, the foundation of the building blocks is the narrative. At our meetings, we review our narrative to ensure that we are asking the right questions – using proactive language – for example, “what can I contribute or take responsibility for?” or “what could be improved?” and “how could I make this more efficient?” In between meetings, we also encourage calling each other out if someone says something that doesn’t fit with this continued-improvement mindset.

Published in Blog

As you’ve heard us mention before, there’s no one-size-fits-all approach when it comes to outsourced IT support – what will work for an SME in its early stages, won’t be suitable for one that’s fully established.

It’s crucial that businesses take stock and assess what stage they’re at on their corporate journey, so this can be mirrored in the IT support they seek. But, as an SME business owner, how do you know the level of IT support needed to help you #ReachYourITPeak?

Well, you’ve come to the right place. Here, we look at three common support tiers – start-ups, scale-ups and established SMEs – to help you better understand your organisation’s IT assistance requirements.

Published in Blog

With one of the UK’s peak sales periods on the horizon – Cyber Monday – SMEs in the retail and e-commerce sectors are gearing up for an influx of website traffic and elevated sales, but what about an increased threat of cyber-crime?

It’s important to be aware that with the bottom line boost also comes an increased risk of cyber-attacks and data interception attempts. So with this in mind, it’s more important than ever that your business is well prepared to defend against – and deal with – any pesky online criminals.

But, how can your firm help reduce the impact of any ‘cyber-shoplifting’ attempts on your in-house operations? We explore some key areas below…

Published in Blog
Wednesday, 31 October 2018 09:00

Reach your IT peak: IT SOS

The adage of hindsight being a wonderful thing has never rung truer than when it comes to managing IT crises.

But for many SMEs, IT security strategy can feel like a bit of a minefield to navigate – with business owners being unsure on what equipment they need to prevent incidents from occurring.

Using the analogy of climbing a mountain, if you set off without adequate supplies and the right clothing, you may find yourself coming unstuck when trying to reach the top. It’s likely that the higher you go, the more problems you’ll encounter and the more underprepared you’ll feel – you may even need to call for back up.

The underlying message above can also be applied to a business in its growth stages. If your IT infrastructure isn’t evolving in line with your company’s needs, you’re potentially leaving your SME vulnerable to the dark side of the digital world – think hackers, for example.

So, an IT SOS plan may be a crucial component of your cyber-strategy – but just how and why do you need one? To reach your IT peak, of course!

Published in Blog

Small and medium-sized enterprises (SMEs) represent 99% of all businesses in the EU according to the European Commission. So, when it comes to finding the right level of IT support for a growing business, an off-the-peg solution simply won’t cut it.

In 1983, Harvard Business Review identified the five ‘life’ stages of a business as existence, survival, success, take-off and resource maturity. That’s why, our latest campaign – Reach your IT peak – is focused around helping SMEs to decipher their individual IT requirements and finding the right level of support for them.

So, how can you ensure that your organisation has all the IT support it needs at each stage of your adventure?

Published in Blog
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