Results for keyword: SME

Did you know that the average person spends approximately one day every week on their smartphone? That’s the equivalent of 52 days per year – totalling a massive 1,248 hours.

There’s no getting away from the digital revolution, it’s taking place around us all the time and it’s now the norm as to how we go about our daily lives – especially at work.

From emails and documents, to databases and conference calls, technology is at the heart of nearly all corporate communications. And when you need to access content on the move, your phone is usually the go-to device.

But are you syncing your phone and computer correctly?

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For SMEs, IT support can be tricky territory to navigate.

At Q2Q, we recognise that not all companies are the same. From the industry they operate in and their staff culture, through to the cyber-support they require, all organisations are completely bespoke.

So, what exactly does quality IT support look like? We’ve put together a few pointers to help SME owners know what traits to look out for…

Recognition of your uniqueness

First and foremost, the main factor which separates a good IT support provider from a great one, is their ability to see what makes you special.

Providers that are mindful of every firm’s distinct characteristics means they won’t categorise or generalise – instead they will give you the attention you deserve.

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As you know, every month we like to give SME owners some top tips on an important area of IT – and this instalment is all about communication.

The truth is, a good IT provider will give you the package you ask for, but a great one will look beyond your immediate cyber-needs and assess your business model – and your objectives – to provide you with a service that goes beyond the one you thought you required.

That’s why it’s crucial that if you outsource your IT support – or you’re looking to do so – you keep up to date with what’s going on in the organisation. That’s how they can help you get the most out of your systems!

So, what are the kinds of things you should be telling your techies about, and why do these areas matter?

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With the world of business becoming increasingly digitised, there’s never been a more important place for IT support teams within an SME.

However, often one of the areas to be glossed over most in the boardroom, the value of great IT assistance should not be overlooked. Instead, the cruciality of your IT department should be well known throughout the business at both an employee, and senior leadership team, level.

Despite its name, this part of the company does more than its title suggests. IT is often the foundation to a business’s operations, and without it very little – or sometimes nothing – would get done. So, here’s why it’s time to recognise this division as one of your SME’s most vital assets…

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For SMEs, IT support is just one very important part of the overall corporate strategy. However, due to its often technical nature – and associations with scary cyber-related headlines in the news – many business owners can be guilty of burying their heads in the sand when faced with this very question…

We know, just like you, that the answer to the above isn’t a straight-forward one – there are many variables for every SME’s unique business model. However, what we do know is that because of this very reason, one size never fits all when it comes to IT – and our solutions and guidance honour this.

In fact our most recent campaign – Reach your IT peak – is based on this very concept. Instead of putting off the inevitable until it’s too late, protect and optimise your firm’s IT operations by taking the following into consideration…

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Scrolling through the monthly cyber-news headlines, there’ll almost always be a story about the latest data breach or cyber-attack that’s hit the UK business landscape – this much is true.

Yet, while SMEs strive to be securely defended against troublesome cyber-threats, there are always some which slip – or almost infiltrate – the net.

In fact, it’s been reported that 70% of organisations don’t have a Cyber Incident Response Plan (CIRP) in place. However, to successfully safeguard your organisation against unwanted cyber-criminals, it’s as much about the physical measures you put in place as it is the strategy you have to deal with – and reflect upon – any unwanted access attempts.

That’s why, this month, if you dedicate your time to anything IT-related, it should be drafting and utilising a CIRP that really works for your company.

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These days, the influence of the internet is huge, but greater still is our dependency on it to carry out everyday tasks – especially at work.

The truth is that internet connectivity is a hygiene factor for the majority of modern-day SMEs – from emails and conference calls, to digitised databases and software packages. You need all this – and more – to complete your job efficiently, so when web issues arise, it can be frustrating and distracting for all employees.

Given connectivity is at the core of your business needs, it goes without saying that you should always be benefitting from fast – and reliable – connections.

So, how can you ensure your workplace internet is working as well as you need it to? Here are some key things to bear in mind…

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When SMEs are looking to invest in IT support, many will be sold exclusively by the bottom-line cost – which isn’t always the most accurate judgement call.

We understand that any external expenditure has to have a solid business case and be able to successfully demonstrate a positive return on investment – and rightly so! That’s why business owners need to meticulously weigh-up the pros and cons of each provider – not just the pound signs – and ensure they are the best and most supportive ‘fit’ for their organisation on a much greater level.

Find out more about why we believe IT support goes above and beyond just the numbers…

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One of the biggest IT bugbears, along with phishing emails and cyber-threats, is something which sounds like a much simpler, but equally complex, problem – and that’s slow computers.

When the dreaded blank screen or loading icon appears, it’s no wonder that employees get frustrated. But – staff productivity aside – if left untreated, sluggish systems can also have a detrimental impact on your SME’s daily operations.

Without a doubt, the question at the front of everyone’s mind is: “Why is it so slow?”

Now, there are many possible solutions for your PC or laptop’s lack of cooperation – some more complex than others. So, at Q2Q, we’ve been thinking about the easy solutions and maintenance tasks that, when carried out correctly, can go a long way to enhancing performance – or at least prevent systems from slumping.

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We’ve all heard the old adage “fail to prepare, prepare to fail,” and – on a basic level – that’s what our proactive monitoring service offers.

We’re firm believers that if you do things right first time – especially when it comes to your IT infrastructure – not only will you have fewer problems springing up, but you’ll have peace of mind that your business’s data is processed and stored securely.

They say the power of hindsight is a wonderful thing, but at Q2Q we believe more in the power of prevention! So, if you do one thing this month… spot problems before they arise – it’ll pay dividends in the long run.

But, if you’re an SME owner reading this and thinking that because you have an in-house IT team, you don’t need external, third-party support – we beg to differ. Office-based IT departments need assistance and support too – and, that’s where we come in…

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