Results for keyword: IT Support

So, it may be a new year, but unfortunately that doesn’t mean that all 2018’s cyber-problems have disappeared in a puff of smoke. In fact, there’s lots of noise in the media regarding how 2019 is set to be an even bigger year for the ever-evolving technology landscape – with an increasing focus on cyber-security, ransomware and remote working.

With this in mind, what are the real IT issues and security trends that SME owners across the country should be keeping their eyes peeled for?

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At the start of a new year, there are resolutions flying around left, right and centre – all focusing on how to self-improve and make life better. Rarely are these pledges stuck to, with many people falling off the wagon just weeks in, but we’re here to help!

Now, we can’t help companies with their personal resolutions, but we can help with any business-related goals – particularly if they involve IT.

Our newly-launched blog series – ‘If you do one thing this month…’ – is aimed at helping SME owners cut through the seemingly endless list of to-dos, and hone in on one key area that will help with the smoother running of your day-to-day workings. Sounds good, right?

So, to kickstart 2019, we’re talking about mastering the IT basics – because if your foundations aren’t right, your IT infrastructure is sure to crumble at the smallest knock…

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Over half of SME owners count internet issues as one of their biggest bugbears heading into 2019. Phishing emails from overseas ‘billionaires’ meanwhile, still tops the list of the strangest mailbox scams from the past 12 months. 

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 For SME owners, cyber-security is usually right at the top of your support shopping list. Never has this been more apparent than in recent months – where reports of data breaches and ransomware attacks have hit the UK headlines.

In August, the government issued a warning after people had received emails purporting to originate within the Ministry of Defence, attempting to make contact or seeking money. It’s exactly this kind of social engineering which cyber-criminals are employing, in order to hook their victims.

By playing to the public’s trust of those in senior positions, SME’s need to be savvy to a new breed of attacker – those which are relying on the ‘Colonel Effect’.

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Over the past year here at Q2Q, we’ve been doing a lot of work on our own internal processes – things that our customers won’t be aware of – but they will benefit from.

There are two main angles we’ve been focusing on – the technical and the behaviors – and here’s a flavour of some of the things we’ve been up to on the behavioral side of things.

We’ve been busy developing a ‘building block’ model that breaks down all the elements which form part of delivering exceptional service to our customers. The building blocks, as we call them, can be used in any work-related environment, and have really drawn the team’s attention to how they work – as opposed to simply what tasks they need to complete.

We hold frequent meetings, in which we regularly rate ourselves – often everyone is too tough on themselves! – and we look for ways to improve our score by the time of our next sit-down.

So, the foundation of the building blocks is the narrative. At our meetings, we review our narrative to ensure that we are asking the right questions – using proactive language – for example, “what can I contribute or take responsibility for?” or “what could be improved?” and “how could I make this more efficient?” In between meetings, we also encourage calling each other out if someone says something that doesn’t fit with this continued-improvement mindset.

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As you’ve heard us mention before, there’s no one-size-fits-all approach when it comes to outsourced IT support – what will work for an SME in its early stages, won’t be suitable for one that’s fully established.

It’s crucial that businesses take stock and assess what stage they’re at on their corporate journey, so this can be mirrored in the IT support they seek. But, as an SME business owner, how do you know the level of IT support needed to help you #ReachYourITPeak?

Well, you’ve come to the right place. Here, we look at three common support tiers – start-ups, scale-ups and established SMEs – to help you better understand your organisation’s IT assistance requirements.

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2018 was a year of technical focus for the Q2Q family. The growth of the team and the hard work put in behind the screens means customers will continue to see subtle improvements throughout the next 12 months.

But, as technology advances at a rapid rate, so does the toolkit of the cyber underworld. And while we need to ensure systems are in place to combat online criminals, its important they don't come at the cost of usability.

Operations director of Q2Q, Lorna Stellakis explains why the latest addition to the team has had a significant impact on their customer experience, and why – in 2019 – solid IT infrastructure should be at the top of any SMEs shopping list.

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By now, you’ll have probably seen the Coca-Cola trucks on TV, which can mean only one thing… Christmas is coming. With each festive season comes the influx of sales – and there’s no escaping the buzz around Cyber Monday.

Falling on November 26, the UK will inevitably see news headlines dominated by bargain hunters locking horns over the best deals, and internet sites struggling to cope with the demand from online shoppers.

But, it’s not just consumers who should be benefitting from the rock-bottom prices – there’s advantages for SMEs to shift stock, grow their customer base and instil customer loyalty too.

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As you approach the peak of your SME’s mountain, it’s important that your IT support is reaching the highest heights too.

By now, you should really be reaping the rewards of that hard climb, and that’s why now is a great time to take a step back and let the experts take care of their respective fields – especially when it comes to the dreaded realm of IT.

 

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With one of the UK’s peak sales periods on the horizon – Cyber Monday – SMEs in the retail and e-commerce sectors are gearing up for an influx of website traffic and elevated sales, but what about an increased threat of cyber-crime?

It’s important to be aware that with the bottom line boost also comes an increased risk of cyber-attacks and data interception attempts. So with this in mind, it’s more important than ever that your business is well prepared to defend against – and deal with – any pesky online criminals.

But, how can your firm help reduce the impact of any ‘cyber-shoplifting’ attempts on your in-house operations? We explore some key areas below…

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