Results for keyword: IT Support

These days, the influence of the internet is huge, but greater still is our dependency on it to carry out everyday tasks – especially at work.

The truth is that internet connectivity is a hygiene factor for the majority of modern-day SMEs – from emails and conference calls, to digitised databases and software packages. You need all this – and more – to complete your job efficiently, so when web issues arise, it can be frustrating and distracting for all employees.

Given connectivity is at the core of your business needs, it goes without saying that you should always be benefitting from fast – and reliable – connections.

So, how can you ensure your workplace internet is working as well as you need it to? Here are some key things to bear in mind…

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When SMEs are looking to invest in IT support, many will be sold exclusively by the bottom-line cost – which isn’t always the most accurate judgement call.

We understand that any external expenditure has to have a solid business case and be able to successfully demonstrate a positive return on investment – and rightly so! That’s why business owners need to meticulously weigh-up the pros and cons of each provider – not just the pound signs – and ensure they are the best and most supportive ‘fit’ for their organisation on a much greater level.

Find out more about why we believe IT support goes above and beyond just the numbers…

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Whether you’re expanding your already-successful business, or diversifying into new territories, it’s important to make sure your IT infrastructure supports any change or growth that you have planned.  But, have you considered that it could potentially advance the pace of that change?

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We’ve all heard the old adage “fail to prepare, prepare to fail,” and – on a basic level – that’s what our proactive monitoring service offers.

We’re firm believers that if you do things right first time – especially when it comes to your IT infrastructure – not only will you have fewer problems springing up, but you’ll have peace of mind that your business’s data is processed and stored securely.

They say the power of hindsight is a wonderful thing, but at Q2Q we believe more in the power of prevention! So, if you do one thing this month… spot problems before they arise – it’ll pay dividends in the long run.

But, if you’re an SME owner reading this and thinking that because you have an in-house IT team, you don’t need external, third-party support – we beg to differ. Office-based IT departments need assistance and support too – and, that’s where we come in…

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It’s almost been a year since the implementation of GDPR, but the legislation’s importance hasn’t depreciated at all. In fact, ongoing compliance is more significant than ever – especially given the recent political turbulence surrounding Brexit negotiations.

Yet, despite the new data protection guidelines having been introduced last year, it’s been reported that 38% of firms haven’t even heard of GDPR. So, it came as no surprise at this month’s Data Protection Practitioners’ Conference when the UK’s information commissioner, Elizabeth Denham, announced UK businesses are coming in below par when it comes to GDPR accountability.

At the event, Elizabeth revealed: “the next phase of GDPR requires a refocus on comprehensive data protection – embedding sound data governance in all business processes.”

And, this is the inspiration behind our latest blog. We want to help companies identify whether or not they would pass an official ICO audit with ‘high assurance’, as well as flag the questions they need to ask themselves, when it comes to the storage and processing of personal data.

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You’d be surprised how many business owners contact the Q2Q team on a regular basis, asking how to get the most out of their Microsoft Office 365 accounts. And, what we’ve come to realise is that many organisations have invested in it, but only a limited number use to it to its full potential – with many not even knowing about some of the key features it offers.

So, that’s the inspiration behind our latest blog. We’ve put our tech-minded heads together to come up with five easy ways you can maximise the ROI on your Office 365 software – improving staff productivity, time efficiencies and letting the creative juices flow.

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Following several new client wins and a recruitment drive, Approach PR Ltd has appointed managed IT support provider Q2Q, to support and sustain its company growth.

Based in Ilkley, West Yorkshire, the PR and social media agency made the decision to switch technical support service providers in order to future-proof the growth of the business, as well as minimise the potential for staff downtime in the event of any IT issues.

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The ability to see things from someone else’s point of view is a key skill in understanding people. However, it is also important with regards to all communication – whether that be in a personal or professional capacity.

Being in a service business, I constantly talk to the team about clients’ perceptions being their reality. Even if they don’t have all the right information at the time – and their belief is factually inaccurate – it’s still their reality, and is therefore important to understand, and respect. 

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With five years and four months being the estimated average time that a person spends on social media in their lifetime, it’s no surprise business owners are seeing an increasing number of employees flicking onto their own profiles – when they really should be concentrating on work.

What many companies don’t realise though, is the detrimental effect social media in work time can have on staff productivity and – often overlooked – IT operations.

In fact, one in eight organisations has suffered security breaches because of a social-media-related cyber-attack!

But, it’s not really about stopping employees using social media altogether – no matter what, it will always be a core breaktime activity. It’s more about preventing them from using it in an uninformed and unsafe way.

Yes, the key to reducing the minutes staff spend checking their friends’ feeds and updating their statuses could help improve your IT security. But how? Ultimately, it’s down to two core factors… cyber-security education and awareness!

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One of the most common inlets for cyber-attackers is via email. In a recent study, it was revealed that the number of phishing attacks rose by 250% in the period between January to December 2018.

And, with another revealing these fraudulent emails prove the biggest headache for SME owners, it’s vital that businesses know how to spot them, to avoid any data interception, company downtime or potential GDPR fines.

From opening attachments and giving out personal details, to clicking on seemingly non-dodgy links, more companies than ever are being stung by easy-to-avoid cyber-attacks.

However, while clever online criminals are masters of deception and camouflage when it comes to making emails look legitimate, the devil really is in the detail – if you know what you’re looking for!

If you’ve received an email to your company inbox and you’re questioning its genuineness, here are seven tips to follow, to help you identify whether or not that the email in question is in fact a phishing scam…

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