Results for keyword: GDPR

With five years and four months being the estimated average time that a person spends on social media in their lifetime, it’s no surprise business owners are seeing an increasing number of employees flicking onto their own profiles – when they really should be concentrating on work.

What many companies don’t realise though, is the detrimental effect social media in work time can have on staff productivity and – often overlooked – IT operations.

In fact, one in eight organisations has suffered security breaches because of a social-media-related cyber-attack!

But, it’s not really about stopping employees using social media altogether – no matter what, it will always be a core breaktime activity. It’s more about preventing them from using it in an uninformed and unsafe way.

Yes, the key to reducing the minutes staff spend checking their friends’ feeds and updating their statuses could help improve your IT security. But how? Ultimately, it’s down to two core factors… cyber-security education and awareness!

Published in Blog

One of the most common inlets for cyber-attackers is via email. In a recent study, it was revealed that the number of phishing attacks rose by 250% in the period between January to December 2018.

And, with another revealing these fraudulent emails prove the biggest headache for SME owners, it’s vital that businesses know how to spot them, to avoid any data interception, company downtime or potential GDPR fines.

From opening attachments and giving out personal details, to clicking on seemingly non-dodgy links, more companies than ever are being stung by easy-to-avoid cyber-attacks.

However, while clever online criminals are masters of deception and camouflage when it comes to making emails look legitimate, the devil really is in the detail – if you know what you’re looking for!

If you’ve received an email to your company inbox and you’re questioning its genuineness, here are seven tips to follow, to help you identify whether or not that the email in question is in fact a phishing scam…

Published in Blog

When it comes to IT operations, often all is well if things run smoothly and as expected – yet, if there’s one tiny glitch, many organisations simply ground to a halt. And, this is not only detrimental for staff productivity, but also for business performance as a whole.

So, why is it important for SME owners to put their planning hats on when it comes to in-house tech? And, how can you plan for the worst when it comes to your cyber-operations? From security to back-ups, we take a look at this in a little more detail…

Published in Blog

Over half of SME owners count internet issues as one of their biggest bugbears heading into 2019. Phishing emails from overseas ‘billionaires’ meanwhile, still tops the list of the strangest mailbox scams from the past 12 months. 

Published in Blog
Thursday, 13 December 2018 09:00

How to avoid a CryptoLocker attack

Given that between 60% and 90% of organisations fail after a security breach or data loss – and with plenty in the news about CryptoLocker attacks and GDPR fines – it’s never been more important for SME owners to make sure sensitive company data is stored somewhere safe.

By protecting your data, you’ll not only minimise the level of damage if you were to become the victim of a cyber-attack, but also enable rapid recovery in the event of a power outage or natural disaster, for example.

Published in Blog

2018 was a year of technical focus for the Q2Q family. The growth of the team and the hard work put in behind the screens means customers will continue to see subtle improvements throughout the next 12 months.

But, as technology advances at a rapid rate, so does the toolkit of the cyber underworld. And while we need to ensure systems are in place to combat online criminals, its important they don't come at the cost of usability.

Operations director of Q2Q, Lorna Stellakis explains why the latest addition to the team has had a significant impact on their customer experience, and why – in 2019 – solid IT infrastructure should be at the top of any SMEs shopping list.

Published in Blog

Monday 26 November is the 332nd day of the year, meaning there are just four weeks to go until Christmas. But, even more newsworthy than that, is that it’s also Cyber Monday 2018.

The floodgates will now officially be open for 24 hours of bargain hunting at all major retailers, but if you’re looking to capitalise on these flash sales too – as a buyer or a retailer – it’s important to keep an eye out for the digital criminals lurking in the shadows. Here’s why they love Cyber Monday just as much as the rest of us…

Published in Blog

By now, you’ll have probably seen the Coca-Cola trucks on TV, which can mean only one thing… Christmas is coming. With each festive season comes the influx of sales – and there’s no escaping the buzz around Cyber Monday.

Falling on November 26, the UK will inevitably see news headlines dominated by bargain hunters locking horns over the best deals, and internet sites struggling to cope with the demand from online shoppers.

But, it’s not just consumers who should be benefitting from the rock-bottom prices – there’s advantages for SMEs to shift stock, grow their customer base and instil customer loyalty too.

Published in Blog

Small and medium-sized enterprises (SMEs) represent 99% of all businesses in the EU according to the European Commission. So, when it comes to finding the right level of IT support for a growing business, an off-the-peg solution simply won’t cut it.

In 1983, Harvard Business Review identified the five ‘life’ stages of a business as existence, survival, success, take-off and resource maturity. That’s why, our latest campaign – Reach your IT peak – is focused around helping SMEs to decipher their individual IT requirements and finding the right level of support for them.

So, how can you ensure that your organisation has all the IT support it needs at each stage of your adventure?

Published in Blog
Wednesday, 26 September 2018 08:00

5 myths about outsourcing IT support services

As business demands grow and technology makes the world smaller, outsourcing key business services is becoming an increasingly popular option amongst SMEs.

From PR to marketing and accounting to IT, organisations can sometimes feel a little odd about entrusting an external entity with their important businesses matters. But, where your SME sits on the outsourcing fence is often greatly determined by hearsay and misconceptions.

In this short animation, we debunk five common myths about outsourcing IT support services, so that when it comes to deciding whether in-house or outsourced – or indeed a combination of the two – is right for your SME, you can make up your own mind!

Would you like to find out more about outsourced IT support services for your SME? Contact us to find out more…

Published in Videos
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