Our goal is to provide configurable, professional and straight-talking IT support for SMEs in the North West. So, whether you need advice every now and again, or you’re looking for a complete package, we can tailor-fit our IT services to suit you.
Looking for comprehensive IT support for a fixed monthly price? We’ll become your IT department, proactively managing everything from assessments and onboarding, through to ongoing support, protection, strategic optimisation and all the bits in between.
A preventative maintenance service designed to support SME’s existing IT departments, our proactive monitoring support ensures system issues are identified and resolved, before they can cause problems. This approach creates a second or third line of support for your team, resulting in a fully comprehensive IT strategy.
Telecoms is often just as important as the IT infrastructure itself, which is why we offer integrated VoIP phone solutions that keep your systems, employees and customers connected, in the slickest way possible.
At Q2Q-IT we know the everyday needs of a modern business. The nerve centre of communication in business is email; so, it is important to have a reliable and, most importantly, safe form of communication. As well as managing your cloud storage, here at Q2Q we also manage the complex tools and software that help your computer network thrive.
It is impossible to run a modern SME without the power of the internet. That’s why we offer a range of comprehensive internet and broadband services to ensure fast and reliable connectivity for your business, at all times.
A computer crash does not have to be the end of the world for your business. The most common cause of an IT disaster is a simple failure of technology, meaning that months or even years of files can be lost through no fault of your business. However, such a loss can have a devastating effect.
Whilst you can never know when you may incur a data loss, you can guarantee that nothing will be lost forever. We offer a range of contingency plans including remote backups and data replication – both designed to keep your information safe and secure, even when the unexpected happens.
Looking for all of the benefits that come with cloud servers, without any of the technical difficulties that may arise? We offer a variety of cloud services managed by our own IT experts so it’s one less thing for clients to worry about.
By 2019, it is estimated that 204 billion emails will be sent per year. The need to send and receive emails, using a variety of devices, has therefore never been greater. But with this growing magnitude of digital communications comes the additional headache of managing archived messages, as well as spam, malware, viruses and phishing attempts. We can help.
Cyber crime is one of the biggest risks facing UK SMEs, but it is also one of the dangers that so many organisations continue to overlook. Our IT experts are clued up on the latest protection mechanisms to keep your business, employees and data, cyber safe.
Are you struggling to understand the current state of your IT infrastructure? Or are you worried about complying with the new General Data Protection Regulations? Whether you’re preparing for growth, concerned about data security, or just think it’s time for an IT MOT – we can help you regain control!
Our IT Assessment can provide the answers to all common SME pain points, while our specialised GDPR Assessment will help you get your data processes in shape and complying with the new legislation.
We’ll undertake a thorough, 36-point health-check of your current IT infrastructure and processes, before presenting our findings in an easy-to-digest graphical report. The result is a clear understanding of the areas for improvement, in priority order, along with a breakdown of the actions required to achieve progress.
The General Data Protection Regulations (GDPR) came into effect on the 25th May 2018, with the intention of bringing existing EU legislation surrounding the use and processing of ‘personal data’ up to date.
Helpdesk Supervisor
Fav thing about the office
Never a dull day. Whether it be someone singing or bad jokes, we always have time to laugh.
As a child I wanted to be a ... when I grew up
Dancer/popstar or a plumber
Guilty Pleasure(s)
Dolly Parton
If I had a superpower it would be...
Being able to talk to animals like Elisa Thornberry from 'The Wild Thornberries' or to stop time like 'Bernards Watch'
Describe yourself in three words or less
Friendly, Organised, Chatty
An interesting fact about me
I have a degree in Dance Teaching
Likes
Dancing, a good cheeseboard, the pub
Favourite Band
Bowling for Soup
Karaoke Jam
Steps- Deeper Shade of Blue
Favourite Holiday
Disneyland 2015
What I do at Q2Q:
As Helpdesk Supervisor at Q2Q I organise the support team to ensure all our customers’ needs and tickets are resolved quickly and professionally.
Whether I am answering the phone, sending emails or logging support tickets on behalf of our customers, I always find time to ensure our customers are happy. My aim since joining the team at Q2Q is to ensure that not only are we running a tight ship on our helpdesk, but that the journey with us is awesome – one of our values here at Q2Q.
Background and Achievements
I have spent the last 9 years working within hospitality and customer services and continued to do so during my 3 years at university where I studied Dance, Performance and Teaching.
I searched for a role where I could strive in an organisation to bring in my own strong customer services values. This didn’t exist in the small towns of Lancashire, until Q2Q LTD!
My biggest achievement would probably be my range of experiences which include travelling part of America, teaching, volunteering in after school clubs and work.
Hobbies and Interests
As you can probably tell, I love to dance - I’ve done it for over 20 years and I love learning new styles. I also enjoy going to the gym most days and keeping fit.
I love cooking, I’m a big foodie and enjoy making up recipes - some don’t always turn out to plan!
I enjoy going out with friends and family. I’m very sociable, whether it be something cultural or something not so cultural!
Sounds like your ideal morning, don’t you think?
We are excited to announce that we have decided to collaborate this year with the Lancaster Chamber of Commerce for their Big Networking Breakfast and the Macmillan ‘World’s Biggest Coffee Morning'.
Senior Support Analyst
Fav thing about the office
Cheesecake Wednesdays
As a child I wanted to be a ... when I grew up
Solicitor
Guilty Pleasure(s)
Gu Puds
Favourite Holiday
2 weeks in Florida
If I had a superpower it would be...
Definitely flying
Describe yourself in three words or less
Lots of Energy
An interesting fact about me
I was once the South Ribble Chess Champion.
Likes
Exercise, Muay Thai, Singin' in the rain
Favourite Band
Its not about the artist its about the style
Karaoke Jam
Vengabus- Vengaboys
What I do at Q2Q:
I head up the IT support team.
On a daily basis I work on resolving IT issues for our clients. My skill set tends to adapt according to the current needs of our customers, from solving basic matters like fixing a printer through to more complex server infrastructure deployment. I am also often out on site visiting customers that are in need of an IT saviour.
Within the team, I work on the proposals for new and existing customers, and ensure we all work together to implement the solutions we propose.
I enjoy overseeing new projects so that, when clients evolve, we can ensure their growth, office move and/or induction of a new team member, is as seamless as possible from an IT perspective.
I also drive the rest of the team insane with my singing!
Background and Achievements
I joined the Q2Q team when they were part of the I.T. department for the Tulchan Group 14+ years ago. This was my first full-time role straight of out A-levels. I have enjoyed being part of the company and watching it grow from 3 members of staff to a blossoming 10.
I find it hard to pin point specific achievements as one of my values personally is to always exceed your own expectations. My wife would say being a great Dad to my two boys.
A great achievement for me is getting 76 miles to the gallon on the motorway and being able to finally grow stubble.
Hobbies and Interests
I aim to train in Muay Thai twice a week and religiously go to the gym every day I can.
I can juggle and have always wanted to learn knife throwing.
The first and most important question to ask yourself is "What does my organization want out of a penetration test and why?"
What is a Penetration Test?
Helpdesk Supervisor
Fav thing about the office
Never a dull day. Whether it be someone singing or bad jokes, we always have time to laugh.
As a child I wanted to be a ... when I grew up
Dancer/popstar or a plumber
Guilty Pleasure(s)
Dolly Parton
If I had a superpower it would be...
Being able to talk to animals like Elisa Thornberry from 'The Wild Thornberries' or to stop time like 'Bernards Watch'
Describe yourself in three words or less
Friendly, Organised, Chatty
An interesting fact about me
I have a degree in Dance Teaching
Likes
Dancing, a good cheeseboard, the pub
Favourite Band
Bowling for Soup
Karaoke Jam
Steps- Deeper Shade of Blue
Favourite Holiday
Disneyland 2015
What I do at Q2Q:
As Helpdesk Supervisor at Q2Q I organise the support team to ensure all our customers’ needs and tickets are resolved quickly and professionally.
Whether I am answering the phone, sending emails or logging support tickets on behalf of our customers, I always find time to ensure our customers are happy. My aim since joining the team at Q2Q is to ensure that not only are we running a tight ship on our helpdesk, but that the journey with us is awesome – one of our values here at Q2Q.
Background and Achievements
I have spent the last 9 years working within hospitality and customer services and continued to do so during my 3 years at university where I studied Dance, Performance and Teaching.
I searched for a role where I could strive in an organisation to bring in my own strong customer services values. This didn’t exist in the small towns of Lancashire, until Q2Q LTD!
My biggest achievement would probably be my range of experiences which include travelling part of America, teaching, volunteering in after school clubs and work.
Hobbies and Interests
As you can probably tell, I love to dance - I’ve done it for over 20 years and I love learning new styles. I also enjoy going to the gym most days and keeping fit.
I love cooking, I’m a big foodie and enjoy making up recipes - some don’t always turn out to plan!
I enjoy going out with friends and family. I’m very sociable, whether it be something cultural or something not so cultural!
We recently spoke to Jane Binnion at The Guardian, Lancaster about our top tips for keeping your computer safe, in case you missed them, here they are again…
"The Q2Q support team are excellent at their jobs - they are incredibly friendly and experts in their fields."
Vicky Lofthouse - CEO - Lancaster District Chamber of Commerce
"We know our business will remain functional at all times – their support is genuinely 24/7. But this isn’t just because we’ve made an agreement or because they have SLAs to fulfil. A proactive, problem-solving, ‘can do’ approach is part of Q2Q’s DNA."
Philip Oldham - CEO - Lyle and Scott
"We find the service to be speedy, friendly, and most importantly, honest."
Andrea Lumb - Finance Director - CME Medical
"They always listen to us and provide pragmatic solutions that fit with our business objectives."
Michael Gregory - Director - Freshfield
"Q2Q’s IT audit enabled me to see a snapshot of Dreamr’s tech needs with a simple and jargon free way to fix important issues. For any busy owner, Q2Q is hands down the way forward."
Mylo Kaye - CEO - DreamR
"We’re already ahead of the curve in our current 5-year business plan, which means our IT infrastructure should support us long into the future."
Peter Taylor - Chief Executive - West Lancashire Freemasons
Lancaster-headquartered tech firm, Q2Q IT, has provided technical support to aid the establishment of a new office in the heart of Clitheroe town centre, as rural land and property specialists Armitstead Barnett continues to expand its presence in the North West.
Organisational Development Director
Fav thing about the office
It’s an office full of creative geeks with great banter, what’s not to love!
As a child I wanted to be a ... when I grew up
An actress
Guilty Pleasure(s)
Trash reality TV
Favourite Holiday
Walking in Wales if I am feeling energetic, Crete if I need a rest!
If I had a superpower it would be...
Mind Reading
Describe yourself in three words or less
Fun, nurturing, efficient
An interesting fact about me
My first car was a Humber Sceptre, which started my obsession with cars
Likes
Thai food, long walks with my dog, creating ideas with post it notes!
Favourite Band
I’ll listen to pretty much anything I can sing along to
Karaoke Jam
Islands in the stream, Dolly Parton
What I do at Q2Q:
My role is essentially support Andrew (the MD) with defining the overall business strategy and financial budgeting, then to design and deliver cost effective process and organisational change strategies, managing positive change in support of Q2Q’s future growth plans.
I work with the team to ensure there is continuous organisational performance improvement that is always customer centric, ensuring they are working collaboratively and efficiently, coaching them individually and as a team to bring out their best performance in supporting our customers.
Background and Achievements
The majority of my career has been in the mad world of Fashion, on the planning and operational side. In my previous role as Operations Director for a Heritage Menswear brand, I was responsible for the end to end journey of the product, from range planning, through sourcing, production, quality control, logistics, warehousing and customer service. Some of my key achievements in this role were improving on all delivery and service KPI’s, improving quality performance from 10% rejects to 1%, and delivering a significant number of process improvements across the team, whilst also delivering a saving on costs of 10% on overheads.
• As this role spanned so many disciplines, it enabled me to focus on my true passion, which is process improvement and people development, so my proudest achievement was introducing a Continuous Improvement Project Team to the wider business, bringing a positive change culture based on a combination of ideas including Appreciative Inquiry and Solution Focus tools. The workshops we developed empowered people to solve problems cross functionally, and considerably improved communication, collaboration and efficiency, whilst making savings to the bottom line. These workshops have formed the basis of the tools I now incorporate into Q2Q, and offer as an additional consultancy service to Q2Q customers.
Hobbies and Interests
Walking with my dog, and eating out with family
The cloud has been a rather popular topic of conversation in the corporate world recently – with 88% of UK businesses reported to have adopted a cloud-based approach to their systems. Therefore, it’s no wonder the industry is continuing to see a spike in the amount of organisations weighing up the pros and cons of this virtual technology – but do the benefits really outnumber the drawbacks?
For SME’s looking for an answer to this burning question, you might like to read on…
Technical Support Analyst
Fav thing about the office
The atmosphere
As a child I wanted to be a ... when I grew up
Taller!
Guilty Pleasure(s)
Cartoons
Favourite Holiday
The next one!
If I had a superpower it would be...
Deleting MACOS!
Describe yourself in three words or less
Caffeinated, analytical, funny (allegedly!)
An interesting fact about me
I am allergic to wasps
Likes
Coffee, Scotch and dead wasps!
Favourite Band
Pink Floyd
Karaoke Jam
Delilah
What I do at Q2Q:
My role is – Technical Support Analyst
I have Bachelors, and Master Degrees, and various Microsoft Certifications from Windows 2000 to current. I have a very varied background in IT across many different disciplines, including server admin, network admin, and agile development of live operating systems.
Background and Achievements
20 years in IT, with a mix of experience including Support, Service Management and Wireless Networking.
Hobbies and Interests
Drinking coffee, reading and films
Copyright © 2016. Q2Q - IT Less Ordinary - Managed Systems and Solutions | Privacy Policy | Cookie Policy