Results for keyword: support

Now, we know what you’ll be thinking… Q2Q is an managed IT support provider, so how on earth could they deliver an impartial view on this topic?!

And whilst it’s true that we do act as an external service provider for other companies – and depend on them seeking our help – we don’t gloss over fact that there are advantages to having internal IT resources and expertise in order to sell ourselves. In fact, quite the opposite!

Published in Blog

It’s an important question that all SME owners should be asking themselves. Not all back-up procedures are created equal and the truth is, many aren’t as reliable as they need to be.

Having trustworthy, secure duplicates of vital business data is one thing, but implementing an effective process to ensure these back-ups are created efficiently is another entirely. And that’s where our 3-2-1 approach comes in!

Check out this short animation to learn more about why we swear by this model when it comes to backing up data – and for some top tips on keeping your copies safe…

 

Keen to hear more about how we can help with your back-up and data recovery procedures? Don’t be shy! Give us a call on 01524 581690 or drop us an email for more information.

Published in Videos
Monday, 28 May 2018 08:00

Heeeeeeeere’s GDPR!

Well, it’s finally arrived… 25 May has been and gone, and the dreaded new data protection legislation is finally in full force.

So, what should you be doing now?

It’s important to remember that GDPR compliance isn’t just one little box you need to tick – it’s an ongoing journey. Even if you’ve spent the past year preparing, your hard work isn’t over yet. You still need to stay on top of your data processes to ensure nothing falls through the gaps.

To help keep you on the right track where sensitive data and security are concerned, we’ve put together a short animation covering five key steps to staying compliant…

 

Still need a bit of help with your GDPR compliance? Get in touch to find out more about our specialist services.

Published in Videos

If you’re looking to enlist help with IT from external consultants for your SME, the chances are you will be familiar with the term ‘Service Level Agreement’ (SLA). These are commonly used to define how service providers respond to a client’s issues and requests.

In essence, SLAs form a promise to deal with problems and challenges in a given way, within a specific timescale.

Published in Blog

When it comes to protecting your SME against lurking cyber-security threats, there are a number of obvious steps you’ll have probably taken already – for instance, setting strong passwords, encrypting sensitive files, installing anti-virus software and warning employees not to click links in dodgy-looking emails.

But it’s also likely that there are some key vulnerabilities that you’ve overlooked in your preparations. However hard you try, the truth is that there’s always more that can be done to safeguard your company against a cyber-attack. So, whilst it might seem like you’re fighting a losing battle, don’t be disheartened! Getting the small things right does make a difference and helps to bolster your defences.

Published in Blog

As your SME grows and your IT systems become more sophisticated, the chances are you will want to boost your technical support capacity. That could mean adding extra employees to your payroll or looking for more robust external help.

Whichever option is best for your business, the right qualifications and experience are crucial to new people’s ability to hit the ground running. Installing, testing and maintaining computers, networks and software systems all take specific knowledge and expertise.

Published in Blog
Monday, 16 April 2018 08:00

Are you sure you want to click send?

Under the General Data Protection Regulation (GDPR), sending compliant marketing emails can seem like navigating a minefield. To help you along the way, we've compiled a short video with some essential dos and don'ts, to make sure you're on track before you click send.

So, if you’re confused about what the GDPR entails – or not sure how to continue spreading the word about your SME without breaking the rules – make sure you check them out!

 

For further information on sending GDPR-compliant marketing emails, check out our blog or get in touch to hear more about our GDPR support services!

Published in Videos

 

If there’s one lesson to be learned from the recent £400,000 fine served to Carphone Warehouse following its 2015 data breach, it’s that there are no shortcuts when it comes to data protection. And with the General Data Protection Regulation (GDPR) now just a matter of weeks away, a breach under the new legislation could have even more disastrous consequences.

Published in Blog

You might have heard by now that our MD Andrew is not only an IT whizz, but also an EU certified GDPR practitioner – we certainly haven’t kept quiet about it!

Given the new data protection regulations present such a huge need for change amongst businesses throughout the UK – affecting everything from huge corporations to SMEs – there’s a rising demand amongst company owners and directors across all sectors, for easy-to-follow advice and practical tips on achieving compliance.

Published in GDPR
Monday, 11 September 2017 13:19

How to prevent cyber-attacks

Despite cyber-attacks on individuals receiving mounting attention in the media, it’s businesses that really need to step up when it comes to combatting cyber-crime. According to a joint study undertaken by the Centre of Economics and Business Research and Veracode, these attacks are costing UK corporations over £34 billion each year. And, with cyber-hacks predicted to increase and cause further catastrophic damage in the future, now is the time to take action.

Published in Blog
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