Results for keyword: managed IT

Following several new client wins and a recruitment drive, Approach PR Ltd has appointed managed IT support provider Q2Q, to support and sustain its company growth.

Based in Ilkley, West Yorkshire, the PR and social media agency made the decision to switch technical support service providers in order to future-proof the growth of the business, as well as minimise the potential for staff downtime in the event of any IT issues.

Published in Blog

The ability to see things from someone else’s point of view is a key skill in understanding people. However, it is also important with regards to all communication – whether that be in a personal or professional capacity.

Being in a service business, I constantly talk to the team about clients’ perceptions being their reality. Even if they don’t have all the right information at the time – and their belief is factually inaccurate – it’s still their reality, and is therefore important to understand, and respect. 

Published in Blog

 For many SMEs, investing in any kind of system is a significant expense. Often though – despite the team being convinced it’s the right programme for them – the technology doesn’t deliver the promised time savings and efficiencies.

If it seems as though employees avoid putting in the effort required to make best use of the new features, senior teams can quickly become frustrated, seeing the investment as wasted. On the flipside, to the hands-on team, it can feel like the annoying distraction that you’re regularly asked about but are far too busy to invest your time and attention.

Inspired by a recent TED talk by Nadjia Yousif, this solution suggests SME owners should treat any new system as you would any new ‘member’ of the team!

So, how can you do this?

Take a peek at our animation to find out!

Published in Videos

All too often, businesses look to ‘fix’ what they perceive as employee weakness. Firms analyse performance, people, and processes in order to identify areas where results aren’t being delivered – wrongly assuming that areas of strong performance are okay, and therefore don’t need any consideration.

Published in Blog

Lancaster-headquartered tech firm, Q2Q IT, has provided technical support to aid the establishment of a new office in the heart of Clitheroe town centre, as rural land and property specialists Armitstead Barnett continues to expand its presence in the North West.

Published in Blog

 

Recently, our operational development director, Lorna Stellakis took part in Business Leader's My Working Day Q&A. Lorna revealed what time she wakes up on a morning, the best way to prioritise a day’s work and the best piece of advice she’s ever received. If you missed the article you can catch up on it below…

Published in Blog

 For SME owners, cyber-security is usually right at the top of your support shopping list. Never has this been more apparent than in recent months – where reports of data breaches and ransomware attacks have hit the UK headlines.

In August, the government issued a warning after people had received emails purporting to originate within the Ministry of Defence, attempting to make contact or seeking money. It’s exactly this kind of social engineering which cyber-criminals are employing, in order to hook their victims.

By playing to the public’s trust of those in senior positions, SME’s need to be savvy to a new breed of attacker – those which are relying on the ‘Colonel Effect’.

Published in Blog

Monday 26 November is the 332nd day of the year, meaning there are just four weeks to go until Christmas. But, even more newsworthy than that, is that it’s also Cyber Monday 2018.

The floodgates will now officially be open for 24 hours of bargain hunting at all major retailers, but if you’re looking to capitalise on these flash sales too – as a buyer or a retailer – it’s important to keep an eye out for the digital criminals lurking in the shadows. Here’s why they love Cyber Monday just as much as the rest of us…

Published in Blog

By now, you’ll have probably seen the Coca-Cola trucks on TV, which can mean only one thing… Christmas is coming. With each festive season comes the influx of sales – and there’s no escaping the buzz around Cyber Monday.

Falling on November 26, the UK will inevitably see news headlines dominated by bargain hunters locking horns over the best deals, and internet sites struggling to cope with the demand from online shoppers.

But, it’s not just consumers who should be benefitting from the rock-bottom prices – there’s advantages for SMEs to shift stock, grow their customer base and instil customer loyalty too.

Published in Blog

As you approach the peak of your SME’s mountain, it’s important that your IT support is reaching the highest heights too.

By now, you should really be reaping the rewards of that hard climb, and that’s why now is a great time to take a step back and let the experts take care of their respective fields – especially when it comes to the dreaded realm of IT.

 

Published in Blog