Results for keyword: business

Thursday, 13 December 2018 09:00

How to avoid a CryptoLocker attack

Given that between 60% and 90% of organisations fail after a security breach or data loss – and with plenty in the news about CryptoLocker attacks and GDPR fines – it’s never been more important for SME owners to make sure sensitive company data is stored somewhere safe.

By protecting your data, you’ll not only minimise the level of damage if you were to become the victim of a cyber-attack, but also enable rapid recovery in the event of a power outage or natural disaster, for example.

Published in Blog

Over the past year here at Q2Q, we’ve been doing a lot of work on our own internal processes – things that our customers won’t be aware of – but they will benefit from.

There are two main angles we’ve been focusing on – the technical and the behaviors – and here’s a flavour of some of the things we’ve been up to on the behavioral side of things.

We’ve been busy developing a ‘building block’ model that breaks down all the elements which form part of delivering exceptional service to our customers. The building blocks, as we call them, can be used in any work-related environment, and have really drawn the team’s attention to how they work – as opposed to simply what tasks they need to complete.

We hold frequent meetings, in which we regularly rate ourselves – often everyone is too tough on themselves! – and we look for ways to improve our score by the time of our next sit-down.

So, the foundation of the building blocks is the narrative. At our meetings, we review our narrative to ensure that we are asking the right questions – using proactive language – for example, “what can I contribute or take responsibility for?” or “what could be improved?” and “how could I make this more efficient?” In between meetings, we also encourage calling each other out if someone says something that doesn’t fit with this continued-improvement mindset.

Published in Blog

As you’ve heard us mention before, there’s no one-size-fits-all approach when it comes to outsourced IT support – what will work for an SME in its early stages, won’t be suitable for one that’s fully established.

It’s crucial that businesses take stock and assess what stage they’re at on their corporate journey, so this can be mirrored in the IT support they seek. But, as an SME business owner, how do you know the level of IT support needed to help you #ReachYourITPeak?

Well, you’ve come to the right place. Here, we look at three common support tiers – start-ups, scale-ups and established SMEs – to help you better understand your organisation’s IT assistance requirements.

Published in Blog

With one of the UK’s peak sales periods on the horizon – Cyber Monday – SMEs in the retail and e-commerce sectors are gearing up for an influx of website traffic and elevated sales, but what about an increased threat of cyber-crime?

It’s important to be aware that with the bottom line boost also comes an increased risk of cyber-attacks and data interception attempts. So with this in mind, it’s more important than ever that your business is well prepared to defend against – and deal with – any pesky online criminals.

But, how can your firm help reduce the impact of any ‘cyber-shoplifting’ attempts on your in-house operations? We explore some key areas below…

Published in Blog
Wednesday, 31 October 2018 09:00

Reach your IT peak: IT SOS

The adage of hindsight being a wonderful thing has never rung truer than when it comes to managing IT crises.

But for many SMEs, IT security strategy can feel like a bit of a minefield to navigate – with business owners being unsure on what equipment they need to prevent incidents from occurring.

Using the analogy of climbing a mountain, if you set off without adequate supplies and the right clothing, you may find yourself coming unstuck when trying to reach the top. It’s likely that the higher you go, the more problems you’ll encounter and the more underprepared you’ll feel – you may even need to call for back up.

The underlying message above can also be applied to a business in its growth stages. If your IT infrastructure isn’t evolving in line with your company’s needs, you’re potentially leaving your SME vulnerable to the dark side of the digital world – think hackers, for example.

So, an IT SOS plan may be a crucial component of your cyber-strategy – but just how and why do you need one? To reach your IT peak, of course!

Published in Blog

Small and medium-sized enterprises (SMEs) represent 99% of all businesses in the EU according to the European Commission. So, when it comes to finding the right level of IT support for a growing business, an off-the-peg solution simply won’t cut it.

In 1983, Harvard Business Review identified the five ‘life’ stages of a business as existence, survival, success, take-off and resource maturity. That’s why, our latest campaign – Reach your IT peak – is focused around helping SMEs to decipher their individual IT requirements and finding the right level of support for them.

So, how can you ensure that your organisation has all the IT support it needs at each stage of your adventure?

Published in Blog
Friday, 12 October 2018 08:00

What IT support does my SME need?

It’s not always easy to know what kind of IT support your SME needs, but there are some key areas that should be taken into account when you’re trying to figure this out!

That’s why our latest campaign – Reach your IT peak – is all about helping SMEs uncover and understand their business’s individual IT requirements. Once that’s out of the way, you can reach your optimum IT productivity level.

As with most things in life, rarely is there ever a one-size-fits-all approach, and the same can definitely be applied to IT support! The assistance requirements will differ from one company to the next, so a tailored package is key for driving a successful and worthwhile cyber-strategy.

And as an organisation grows, the equipment and strategy that once worked, will require revising and streamlining to meet the new demands of the business.

So, what IT support does your SME need?

Take a peek at our animation to find out!

Ready to discover the right level of IT support for your SME? We can audit your existing IT infrastructure and produce a detailed analysis of the key improvement areas that would benefit your business! Contact us to find out more…

Published in Videos
Wednesday, 10 October 2018 08:00

Reach your IT peak: Essentials for start-ups

Albert Einstein once said, “If you don’t have time to do it right, when will you have time to do it over?” – and in many ways, this philosophy is easily applied to starting a successful business.

When a company is in the start-up stages, it’s important that the foundations – especially where IT is concerned – are solid, so that operations are smooth, productivity is at its best and corporate headaches are minimised.

So, when it comes to establishing a secure and effective IT infrastructure, it’s crucial that your start-up has all of the necessary equipment, software and support to keep it streamlined.

But if you’re a little stuck and wondering where to start your outsourced IT support journey to reach your IT peak, it may help to bear the following points in mind.

Published in Blog

For many SME owners, knowing the level of IT support your business needs to operate most efficiently can seem like an impossible – sometimes unobtainable – task.

That’s why, with our latest campaign – Reach your IT peak – we’re focusing on helping SMEs to decipher their individual IT requirements, and find the right level of support for them.

Think about it… it takes a careful balance of strategy and equipment to reach a peak level of IT productivity. And the bigger the mountain – or SME – the higher the level of support needed, meaning that both these factors must adapt accordingly to maintain effectiveness.

This same rule applies to businesses of all sizes, right through from start-ups and scale-ups, to fully-fledged enterprises.

But how can you ensure that your organisation has all the IT support it needs?

Published in Blog
Wednesday, 26 September 2018 08:00

5 myths about outsourcing IT support services

As business demands grow and technology makes the world smaller, outsourcing key business services is becoming an increasingly popular option amongst SMEs.

From PR to marketing and accounting to IT, organisations can sometimes feel a little odd about entrusting an external entity with their important businesses matters. But, where your SME sits on the outsourcing fence is often greatly determined by hearsay and misconceptions.

In this short animation, we debunk five common myths about outsourcing IT support services, so that when it comes to deciding whether in-house or outsourced – or indeed a combination of the two – is right for your SME, you can make up your own mind!

Would you like to find out more about outsourced IT support services for your SME? Contact us to find out more…

Published in Videos
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