Results for keyword: advice

The cloud has been a rather popular topic of conversation in the corporate world recently – with 88% of UK businesses reported to have adopted a cloud-based approach to their systems. Therefore, it’s no wonder the industry is continuing to see a spike in the amount of organisations weighing up the pros and cons of this virtual technology – but do the benefits really outnumber the drawbacks?

For SME’s looking for an answer to this burning question, you might like to read on…

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Now, the topic of cyber-security – and the importance of it – is nothing new to the business scene. But despite SMEs knowing that effective defence mechanisms are crucial to help protect against cyber-attacks and hacking attempts, many still don’t have the optimum level of protection for their business.

And, with two thirds of SMEs – or 67% – being more concerned about cyber-threats now than they were 12 months ago, it goes without saying that it’s worth investing the time and effort into safeguarding your systems from a dreaded hacking or data breach situation.

While anti-virus software plays a key role in preventing pesky attacks from happening, unfortunately this alone will not conserve your SME’s cyber-safety – there’s a lot more to it than that…

So, if you do one thing this month, ensure your cyber-security is as strong as it can possibly be. We’ve put a few steps together to help you along the way!

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At the start of a new year, there are resolutions flying around left, right and centre – all focusing on how to self-improve and make life better. Rarely are these pledges stuck to, with many people falling off the wagon just weeks in, but we’re here to help!

Now, we can’t help companies with their personal resolutions, but we can help with any business-related goals – particularly if they involve IT.

Our newly-launched blog series – ‘If you do one thing this month…’ – is aimed at helping SME owners cut through the seemingly endless list of to-dos, and hone in on one key area that will help with the smoother running of your day-to-day workings. Sounds good, right?

So, to kickstart 2019, we’re talking about mastering the IT basics – because if your foundations aren’t right, your IT infrastructure is sure to crumble at the smallest knock…

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Over half of SME owners count internet issues as one of their biggest bugbears heading into 2019. Phishing emails from overseas ‘billionaires’ meanwhile, still tops the list of the strangest mailbox scams from the past 12 months. 

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Thursday, 13 December 2018 09:00

How to avoid a CryptoLocker attack

Given that between 60% and 90% of organisations fail after a security breach or data loss – and with plenty in the news about CryptoLocker attacks and GDPR fines – it’s never been more important for SME owners to make sure sensitive company data is stored somewhere safe.

By protecting your data, you’ll not only minimise the level of damage if you were to become the victim of a cyber-attack, but also enable rapid recovery in the event of a power outage or natural disaster, for example.

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 For SME owners, cyber-security is usually right at the top of your support shopping list. Never has this been more apparent than in recent months – where reports of data breaches and ransomware attacks have hit the UK headlines.

In August, the government issued a warning after people had received emails purporting to originate within the Ministry of Defence, attempting to make contact or seeking money. It’s exactly this kind of social engineering which cyber-criminals are employing, in order to hook their victims.

By playing to the public’s trust of those in senior positions, SME’s need to be savvy to a new breed of attacker – those which are relying on the ‘Colonel Effect’.

Published in Blog
Wednesday, 16 January 2019 09:00

5 minutes with Martin Bilton

It’s time to get to know another one of our Q2Q employees, this time it’s Martin Bilton, Q2Q’s technical manager, taking part in this speedy team Q&A.

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Wednesday, 09 January 2019 09:00

5 minutes with Jacqui Sumner

Get to know Jacqui Sumner, Q2Q’s helpdesk supervisor – and one of our newest team members – with this speedy team Q&A.

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Over the past year here at Q2Q, we’ve been doing a lot of work on our own internal processes – things that our customers won’t be aware of – but they will benefit from.

There are two main angles we’ve been focusing on – the technical and the behaviors – and here’s a flavour of some of the things we’ve been up to on the behavioral side of things.

We’ve been busy developing a ‘building block’ model that breaks down all the elements which form part of delivering exceptional service to our customers. The building blocks, as we call them, can be used in any work-related environment, and have really drawn the team’s attention to how they work – as opposed to simply what tasks they need to complete.

We hold frequent meetings, in which we regularly rate ourselves – often everyone is too tough on themselves! – and we look for ways to improve our score by the time of our next sit-down.

So, the foundation of the building blocks is the narrative. At our meetings, we review our narrative to ensure that we are asking the right questions – using proactive language – for example, “what can I contribute or take responsibility for?” or “what could be improved?” and “how could I make this more efficient?” In between meetings, we also encourage calling each other out if someone says something that doesn’t fit with this continued-improvement mindset.

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As you’ve heard us mention before, there’s no one-size-fits-all approach when it comes to outsourced IT support – what will work for an SME in its early stages, won’t be suitable for one that’s fully established.

It’s crucial that businesses take stock and assess what stage they’re at on their corporate journey, so this can be mirrored in the IT support they seek. But, as an SME business owner, how do you know the level of IT support needed to help you #ReachYourITPeak?

Well, you’ve come to the right place. Here, we look at three common support tiers – start-ups, scale-ups and established SMEs – to help you better understand your organisation’s IT assistance requirements.

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