Results for keyword: SME

The cloud has been a rather popular topic of conversation in the corporate world recently – with 88% of UK businesses reported to have adopted a cloud-based approach to their systems. Therefore, it’s no wonder the industry is continuing to see a spike in the amount of organisations weighing up the pros and cons of this virtual technology – but do the benefits really outnumber the drawbacks?

For SME’s looking for an answer to this burning question, you might like to read on…

Published in Blog

Now, the topic of cyber-security – and the importance of it – is nothing new to the business scene. But despite SMEs knowing that effective defence mechanisms are crucial to help protect against cyber-attacks and hacking attempts, many still don’t have the optimum level of protection for their business.

And, with two thirds of SMEs – or 67% – being more concerned about cyber-threats now than they were 12 months ago, it goes without saying that it’s worth investing the time and effort into safeguarding your systems from a dreaded hacking or data breach situation.

While anti-virus software plays a key role in preventing pesky attacks from happening, unfortunately this alone will not conserve your SME’s cyber-safety – there’s a lot more to it than that…

So, if you do one thing this month, ensure your cyber-security is as strong as it can possibly be. We’ve put a few steps together to help you along the way!

Published in Blog

As a business owner, keeping your employees safe online sounds like it should be easy, but with the increasingly sophisticated hacking tactics of cyber-criminals, this sadly isn’t the truth – in most cases at least.

Despite the majority of threats originating from outside an organisation, all too often actual cyber-security incidents emerge due to the actions of someone much closer to the office – an employee.

There’s no hiding from the fact that 2018 was replete with cyber-attacks and data theft – with at least one breach appearing in the news each month, and it’s important to be aware that sadly, this trend is likely to continue in a similar vein throughout 2019.

In fact, it was only last week that one of the biggest data breaches in history was recorded – with 772 million email addresses and 22 million passwords having been leaked at once. So, how can SMEs ensure their staff – and systems – remain safe? Well, if you’re unsure, the following tips are a useful place to start…

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So, it may be a new year, but unfortunately that doesn’t mean that all 2018’s cyber-problems have disappeared in a puff of smoke. In fact, there’s lots of noise in the media regarding how 2019 is set to be an even bigger year for the ever-evolving technology landscape – with an increasing focus on cyber-security, ransomware and remote working.

With this in mind, what are the real IT issues and security trends that SME owners across the country should be keeping their eyes peeled for?

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At the start of a new year, there are resolutions flying around left, right and centre – all focusing on how to self-improve and make life better. Rarely are these pledges stuck to, with many people falling off the wagon just weeks in, but we’re here to help!

Now, we can’t help companies with their personal resolutions, but we can help with any business-related goals – particularly if they involve IT.

Our newly-launched blog series – ‘If you do one thing this month…’ – is aimed at helping SME owners cut through the seemingly endless list of to-dos, and hone in on one key area that will help with the smoother running of your day-to-day workings. Sounds good, right?

So, to kickstart 2019, we’re talking about mastering the IT basics – because if your foundations aren’t right, your IT infrastructure is sure to crumble at the smallest knock…

Published in Blog
Thursday, 13 December 2018 09:00

How to avoid a CryptoLocker attack

Given that between 60% and 90% of organisations fail after a security breach or data loss – and with plenty in the news about CryptoLocker attacks and GDPR fines – it’s never been more important for SME owners to make sure sensitive company data is stored somewhere safe.

By protecting your data, you’ll not only minimise the level of damage if you were to become the victim of a cyber-attack, but also enable rapid recovery in the event of a power outage or natural disaster, for example.

Published in Blog
Wednesday, 16 January 2019 09:00

5 minutes with Martin Bilton

It’s time to get to know another one of our Q2Q employees, this time it’s Martin Bilton, Q2Q’s technical manager, taking part in this speedy team Q&A.

Published in Blog
Wednesday, 09 January 2019 09:00

5 minutes with Jacqui Sumner

Get to know Jacqui Sumner, Q2Q’s helpdesk supervisor – and one of our newest team members – with this speedy team Q&A.

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Over the past year here at Q2Q, we’ve been doing a lot of work on our own internal processes – things that our customers won’t be aware of – but they will benefit from.

There are two main angles we’ve been focusing on – the technical and the behaviors – and here’s a flavour of some of the things we’ve been up to on the behavioral side of things.

We’ve been busy developing a ‘building block’ model that breaks down all the elements which form part of delivering exceptional service to our customers. The building blocks, as we call them, can be used in any work-related environment, and have really drawn the team’s attention to how they work – as opposed to simply what tasks they need to complete.

We hold frequent meetings, in which we regularly rate ourselves – often everyone is too tough on themselves! – and we look for ways to improve our score by the time of our next sit-down.

So, the foundation of the building blocks is the narrative. At our meetings, we review our narrative to ensure that we are asking the right questions – using proactive language – for example, “what can I contribute or take responsibility for?” or “what could be improved?” and “how could I make this more efficient?” In between meetings, we also encourage calling each other out if someone says something that doesn’t fit with this continued-improvement mindset.

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As you’ve heard us mention before, there’s no one-size-fits-all approach when it comes to outsourced IT support – what will work for an SME in its early stages, won’t be suitable for one that’s fully established.

It’s crucial that businesses take stock and assess what stage they’re at on their corporate journey, so this can be mirrored in the IT support they seek. But, as an SME business owner, how do you know the level of IT support needed to help you #ReachYourITPeak?

Well, you’ve come to the right place. Here, we look at three common support tiers – start-ups, scale-ups and established SMEs – to help you better understand your organisation’s IT assistance requirements.

Published in Blog