Q2Q Blog

Wednesday, 21 February 2018 08:30

Most SMEs are worried or indifferent about impending GDPR

Junior Support Analyst

Fav thing about the office

That everyone is kind and welcoming as I am new to this job but already feel settled in.

As a child I wanted to be a ... when I grew up

Always wanted to be a professional Footballer.

Guilty Pleasure(s)

WWE/Doctor Who

Favourite Holiday

Cancun, Mexico

Describe yourself in three words or less

Funny, Athletic and Reliable.

An interesting fact about me

Was a black Tab in Taekwondo at 11 years old.

Likes

Playing football every Saturday for Highgrove FC.

Favourite Band

Take That

Karaoke Jam

YMCA – Village People

If I had a superpower it would be...

Time Travel

What I do at Q2Q:

As Q2Q’s current apprentice, I help to resolve a range of IT issues for our clients. As I’m still in training, I’m not quite ready to resolve issues independently, but I am enjoying the learning process of becoming a fully-fledged support analyst. It’s great to see how the varied services we offer can have such a big impact within our customers’ businesses. I’m very excited about what will come next within my role.

Background and Achievements

I have just recently finished my A-levels where I attended Central Lancaster High School for seven years as I achieved 11 GCSEs in my time there and still waiting for my A-level results. This is my first full time job and I am enjoying the whole experience so far.

Hobbies and Interests

My personal interests are keeping active, for example, I play for a local Football Team Called Highgrove FC. This consists of me playing matches every weekend on a Saturday. I like being active and keeping healthy so I currently have a membership at the Lancaster House gym, which I attend when I have free time.

Recent research commissioned by North West IT specialist Q2Q IT has revealed that a third of respondents are worried about the impending General Data Protection Regulation (GDPR).

Due to be implemented on 25 May this year, this EU-wide directive is set to replace the existing Data Protection Act 1998 and will govern how organisations can obtain, process and retain personal information.

Monday, 19 February 2018 08:00

Are your emails GDPR-proof?

Senior Support Analyst

Fav thing about the office

Cheesecake Wednesdays

As a child I wanted to be a ... when I grew up

Solicitor

Guilty Pleasure(s)

Gu Puds

Favourite Holiday

2 weeks in Florida

If I had a superpower it would be...

Definitely flying

Describe yourself in three words or less

Lots of Energy

An interesting fact about me

I was once the South Ribble Chess Champion.

Likes

Exercise, Muay Thai, Singin' in the rain

Favourite Band

Its not about the artist its about the style

Karaoke Jam

Vengabus- Vengaboys

What I do at Q2Q:

I head up the IT support team.

On a daily basis I work on resolving IT issues for our clients. My skill set tends to adapt according to the current needs of our customers, from solving basic matters like fixing a printer through to more complex server infrastructure deployment. I am also often out on site visiting customers that are in need of an IT saviour.

Within the team, I work on the proposals for new and existing customers, and ensure we all work together to implement the solutions we propose.

I enjoy overseeing new projects so that, when clients evolve, we can ensure their growth, office move and/or induction of a new team member, is as seamless as possible from an IT perspective.

I also drive the rest of the team insane with my singing!

Background and Achievements

I joined the Q2Q team when they were part of the I.T. department for the Tulchan Group 14+ years ago. This was my first full-time role straight of out A-levels. I have enjoyed being part of the company and watching it grow from 3 members of staff to a blossoming 10.

I find it hard to pin point specific achievements as one of my values personally is to always exceed your own expectations. My wife would say being a great Dad to my two boys.

A great achievement for me is getting 76 miles to the gallon on the motorway and being able to finally grow stubble.

Hobbies and Interests

I aim to train in Muay Thai twice a week and religiously go to the gym every day I can.

I can juggle and have always wanted to learn knife throwing.

 

We hate to break it to you, but the days of scattergun marketing emails are numbered – the General Data Protection Regulation (GDPR) is in sight now, and once it’s arrived, there’ll be no hiding from the major issue of consent. No longer will you be able to add new addresses to your endless email lists, or send out non-targeted comms to everyone recorded.

Monday, 12 February 2018 08:00

How to keep your devices secure on your travels

Junior Support Analyst

Fav thing about the office

That everyone is kind and welcoming as I am new to this job but already feel settled in.

As a child I wanted to be a ... when I grew up

Always wanted to be a professional Footballer.

Guilty Pleasure(s)

WWE/Doctor Who

Favourite Holiday

Cancun, Mexico

Describe yourself in three words or less

Funny, Athletic and Reliable.

An interesting fact about me

Was a black Tab in Taekwondo at 11 years old.

Likes

Playing football every Saturday for Highgrove FC.

Favourite Band

Take That

Karaoke Jam

YMCA – Village People

If I had a superpower it would be...

Time Travel

What I do at Q2Q:

As Q2Q’s current apprentice, I help to resolve a range of IT issues for our clients. As I’m still in training, I’m not quite ready to resolve issues independently, but I am enjoying the learning process of becoming a fully-fledged support analyst. It’s great to see how the varied services we offer can have such a big impact within our customers’ businesses. I’m very excited about what will come next within my role.

Background and Achievements

I have just recently finished my A-levels where I attended Central Lancaster High School for seven years as I achieved 11 GCSEs in my time there and still waiting for my A-level results. This is my first full time job and I am enjoying the whole experience so far.

Hobbies and Interests

My personal interests are keeping active, for example, I play for a local Football Team Called Highgrove FC. This consists of me playing matches every weekend on a Saturday. I like being active and keeping healthy so I currently have a membership at the Lancaster House gym, which I attend when I have free time.

You’ve bought your factor 30 and some new sun shades… but have you thought about the security of your devices when you leave the UK?

Whether you’re travelling on business or for fun, the chances are you’ll be taking a whole load of data along for the ride via your phone, tablet or laptop. And, of course, it’s not just that bottle of shampoo in your washbag that could leak.

Monday, 05 February 2018 08:00

What can retailers learn from the Carphone Warehouse breach?

Managing Director

Fav thing about the office

Good banter

As a child I wanted to be a ... when I grew up

Plumber/Electrician

Guilty Pleasure(s)

Strictly come dancing

Favourite Holiday

Crete

If I had a superpower it would be...

Mind Reading

Describe yourself in three words or less

Methodical, Energetic, Reliable

An interesting fact about me

Started “Work” life as an opera singer

Likes

Horse riding, fillet steak and a good curry

Favourite Band

…into Classical Music

Karaoke Jam

Desperado- The Eagles

What I do at Q2Q:

My role is to provide the overall direction and “eye on the compass” as to where we, as a team, are heading.

I’m still very much focused on the customer and will often get involved in customer solution discussions. As a techie at heart, I’m regularly seeking to understand industry developments and directional changes that may affect our customers, so we and our customers can remain on the front foot.

Background and Achievements

I started out in an I.T technical department of what was then British Rail, following which I joined a large construction company to re-organise their I.T infrastructure.

I then spent a couple of years as a business systems analyst at P&O Nedlloyd designing, developing and implementing systems within their Bulk and Tank Carrier companies.

In 1999 I was appointed as I.T Manager of SockShop and subsequently as of Head of I.T. at the Tulchan Group, comprising then of 300 stores. Due to a Year 2000 compliance issue, we were required to seek an alternative system, which we were able to more cost effectively write ourselves. This product subsequently became known as RAWHIDE and we later sold this product into a number of other businesses. At the time it was quite cutting edge as all the warehouse function was undertaken using handheld, wireless scanners, rather than the batch scanners that were dominant at the time.

In 2003 The Tulchan Group was acquired by Harris Watson. We were then asked to take responsibility for the I.T. of Viyella Ladies wear and in 2004 the demands of two MD’s and two FD’s (Tulchan Group + Viyella), resulted in the sensible decision to break out of the group and Q2Q was born. This then enabled us to also get involved with a number of other group companies (Harris Watson owned companies) as well as other non-group parties.  At one stage we were managing the I.T for almost 500 stores across a number of businesses.

Today Q2Q retains some of the group customers that we acquired along the way, as well as a substantial number of new and diverse customers in almost all industries including accounting, business development organisations, legal marketing, medical, retail and wholesale.

Hobbies and Interests

Horse riding, running (Jogging), motorbikes, reading any of the Detective Rebus stories.

 

If there’s one lesson to be learned from the recent £400,000 fine served to Carphone Warehouse following its 2015 data breach, it’s that there are no shortcuts when it comes to data protection. And with the General Data Protection Regulation (GDPR) now just a matter of weeks away, a breach under the new legislation could have even more disastrous consequences.

Monday, 29 January 2018 08:00

Processor, controller or protection officer: what’s the difference?

Managing Director

Fav thing about the office

Good banter

As a child I wanted to be a ... when I grew up

Plumber/Electrician

Guilty Pleasure(s)

Strictly come dancing

Favourite Holiday

Crete

If I had a superpower it would be...

Mind Reading

Describe yourself in three words or less

Methodical, Energetic, Reliable

An interesting fact about me

Started “Work” life as an opera singer

Likes

Horse riding, fillet steak and a good curry

Favourite Band

…into Classical Music

Karaoke Jam

Desperado- The Eagles

What I do at Q2Q:

My role is to provide the overall direction and “eye on the compass” as to where we, as a team, are heading.

I’m still very much focused on the customer and will often get involved in customer solution discussions. As a techie at heart, I’m regularly seeking to understand industry developments and directional changes that may affect our customers, so we and our customers can remain on the front foot.

Background and Achievements

I started out in an I.T technical department of what was then British Rail, following which I joined a large construction company to re-organise their I.T infrastructure.

I then spent a couple of years as a business systems analyst at P&O Nedlloyd designing, developing and implementing systems within their Bulk and Tank Carrier companies.

In 1999 I was appointed as I.T Manager of SockShop and subsequently as of Head of I.T. at the Tulchan Group, comprising then of 300 stores. Due to a Year 2000 compliance issue, we were required to seek an alternative system, which we were able to more cost effectively write ourselves. This product subsequently became known as RAWHIDE and we later sold this product into a number of other businesses. At the time it was quite cutting edge as all the warehouse function was undertaken using handheld, wireless scanners, rather than the batch scanners that were dominant at the time.

In 2003 The Tulchan Group was acquired by Harris Watson. We were then asked to take responsibility for the I.T. of Viyella Ladies wear and in 2004 the demands of two MD’s and two FD’s (Tulchan Group + Viyella), resulted in the sensible decision to break out of the group and Q2Q was born. This then enabled us to also get involved with a number of other group companies (Harris Watson owned companies) as well as other non-group parties.  At one stage we were managing the I.T for almost 500 stores across a number of businesses.

Today Q2Q retains some of the group customers that we acquired along the way, as well as a substantial number of new and diverse customers in almost all industries including accounting, business development organisations, legal marketing, medical, retail and wholesale.

Hobbies and Interests

Horse riding, running (Jogging), motorbikes, reading any of the Detective Rebus stories.

When the GDPR comes into effect on 25 May, anyone dealing with personal data within an organisation will have to adhere to certain rules to ensure the information is adequately safeguarded. We recently shared some expert guidance with the Manchester Business Post on the different levels of responsibility that exist when it comes to data processing – if you missed the online article or magazine, you can read our advice in full below…

Monday, 22 January 2018 08:00

7 crucial tips for mobile device security

Development Manager

Fav thing about the office

The banter

As a child I wanted to be a ... when I grew up

Musician

Guilty Pleasure(s)

Genuinely none

Favourite Holiday

I enjoy remote locations, especially in Scotland away from technology.

Favourite Band

I enjoy a vast range of music and have never had a favourite band.

Describe yourself in three words or less

Private

An interesting fact about me

I can listen to a short piece of music once and play it back.

Likes

Playing Double Bass, listening to music, Muppets

Karaoke Jam

Piano Man - Billy Joel

If I had a superpower it would be...

Invisibility

What I do at Q2Q:

 

As Development Manager I am responsible for the development of SQL databases and reports for our clients and for internal use. This often includes automating repetitive procedures and tasks to provide more accurate and efficient workflows. I am also heavily involved in reporting, providing quick, accurate data feeds, macros and reports for our users via Excel and Word.

For our E-commerce customers, for example, transferring data to and from SQL for sales processing and stock control and product updates. I also get involved in data integration projects.

Simply put, I optimise processes to ensure our clients are maximising efficiencies and making the most of the technology available to them.

Background and Achievements

I played trumpet from the age of 5 with the aim of being professional. After 1 year at Uni I got headaches within seconds of starting to play and no one could find the answer. I therefore needed to find a job and started work in an office using spreadsheets to report data for customers, in those days mainly typed up. This led to my current job at Q2Q and after getting the job set off on a steep self-teaching curve, I found I could work with computers and do what needed to be done.

My greatest achievement is my 3 kids who have all flown the nest and I am proud of them all.

Hobbies and Interests

My hobbies are music either performing, listening or composing. I play Double Bass and Piano. I also enjoy going for long walks.

Think about all the data that’s stored and accessible from your smartphone, tablet or laptop nowadays… Scary isn’t it, the information in your back pocket or handbag that could so easily fall into the hands of a thief or hacker?

The security of that data is a big enough concern when it’s on a computer that stays on a desk in your office or home – but much more so when it’s out with you in cafés, shopping centres and wherever else you go.

Monday, 15 January 2018 08:00

How to avoid big data mistakes

Junior Support Analyst

Fav thing about the office

That everyone is kind and welcoming as I am new to this job but already feel settled in.

As a child I wanted to be a ... when I grew up

Always wanted to be a professional Footballer.

Guilty Pleasure(s)

WWE/Doctor Who

Favourite Holiday

Cancun, Mexico

Describe yourself in three words or less

Funny, Athletic and Reliable.

An interesting fact about me

Was a black Tab in Taekwondo at 11 years old.

Likes

Playing football every Saturday for Highgrove FC.

Favourite Band

Take That

Karaoke Jam

YMCA – Village People

If I had a superpower it would be...

Time Travel

What I do at Q2Q:

As Q2Q’s current apprentice, I help to resolve a range of IT issues for our clients. As I’m still in training, I’m not quite ready to resolve issues independently, but I am enjoying the learning process of becoming a fully-fledged support analyst. It’s great to see how the varied services we offer can have such a big impact within our customers’ businesses. I’m very excited about what will come next within my role.

Background and Achievements

I have just recently finished my A-levels where I attended Central Lancaster High School for seven years as I achieved 11 GCSEs in my time there and still waiting for my A-level results. This is my first full time job and I am enjoying the whole experience so far.

Hobbies and Interests

My personal interests are keeping active, for example, I play for a local Football Team Called Highgrove FC. This consists of me playing matches every weekend on a Saturday. I like being active and keeping healthy so I currently have a membership at the Lancaster House gym, which I attend when I have free time.

Big data is something we’re hearing more and more about, but what exactly is it?

In simple terms, it relates to constantly-growing digital information that’s too voluminous and complex for traditional data processing software to deal with. But ‘big data’ also refers the use of analytics to extract value from this mass.

Monday, 08 January 2018 08:00

What are the dangers of ‘ghost’ users?

Senior Support Analyst

Fav thing about the office

The relaxed, casual, welcoming yet professional environment.

As a child I wanted to be a ... when I grew up

As a child I wanted to be many things, Doctor, Fireman, Police Man etc. I fell into IT when I was unemployed knowing nothing about it, but found I enjoyed it. IT has since been a 24 year, paid, hobby.

Guilty Pleasure(s)

Shutting the door and turning the music up loud when no-one is at home.

Favourite Holiday

The holiday I have not yet had. My upcoming 25th Wedding Anniversary Party in Ibiza.

Describe yourself in three words or less

Unique, Colourful, Professional.

An interesting fact about me

I am a fully qualified Level 2 Football coach and have coached local teams from the ages of 7 - 18.

Likes

Polish Vodka, Mediterranean foods, Sci-Fi series and movies

Favourite Band

I do not have a favourite band but my preferred music type is Hardcore Dance.

Karaoke Jam

If I did Karaoke it would be torture. I would not want to torture anyone, well almost anyone.

If I had a superpower it would be...

A Genie’s abilities (but not constraints), as this would grant me what I would require in any given situation.

What I do at Q2Q:

The best way to describe what I do is: I provide day-to-day support tasks ranging from the basic to the more complex installations of infrastructure systems.

For example, I could be installing Flash player for one customer, before moving on to implement a new server system (splitting one overloaded server into several separate fully functional virtual servers), with server replication and backup. I also liaise with 3rd party companies in the resolution of issues relating to their products, whether printers or bespoke software applications.

Background and Achievements

I have worked in Retail, made Vertical and Venetian blinds, been an Admin Assistant, before finding I had an understanding of I.T. and enjoying the work that came with that understanding. My I.T. career has led me to work in many different I.T. environments, ranging from schools, to small I.T. support firms, to British Aerospace with CPC, and ultimately Q2Q. Each have had their merits, but I feel that Q2Q is the right company for me, and their aspirations equal my own.

Hobbies and Interests

Online PC games, Star Wars The Old Republic, World of Warcraft, War Thunder Land and Air Battles, World of Tanks and World of Warships. Watching movies, mainly Sci-Fi and Japanese Anime. Taking Rio (my dog) for a walk. Listening to music, and enjoying the odd glass of Vodka.

Are you afraid of ghosts? Maybe you should be – and here’s why…

We’re not talking about the kind that groan and clank and go bump in the night – rather the ones that can haunt the forgotten corners of your business systems, sometimes with catastrophic results.

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