Phil Irwin

What I do at Q2Q:

I work with our customers to resolve problems on all manner of IT issues – making sure they can get back to ‘business as usual’ as quickly as possible. I’m pretty handy with anything involving hardware and tend to be the go-to guy if something is proving particularly difficult to repair or service.

While providing reactive assistance – on the phone and via remote support – is a big part of my role, I also regularly visit clients’ sites, to ensure their IT is ship-shape or if problems need a physical presence to resolve.

Additionally, I attend networking events and am on the Q2Q onboarding team, ensuring new clients are welcomed to Q2Q in a caring and friendly manner.
I’m also Q2Q’s in-house photographer, keeping our Instagram up to date, as well as our customer excellence champion, working on team best practice, to ensure we are always giving a great service to our users.

Background and Achievements

I started working in IT straight out of sixth form and now have nigh on 25 years of experience, having worked on Wi-Fi technology during its emergence in the early noughties, as a Certified warranty repair engineer for both Acer and Toshiba, and in Service/Problem management for governmental agencies.
My main skills lie with people, being able to translate serious technical issues to non-techy’s, and understanding and prioritising our clients’ needs.

Hobbies and Interests

I’m a big follower of Formula One.
I have been Kayaking and Canoeing now for a lot of years and achieved both Level One and now Level Two British Canoeing coaching qualifications.
I’m very much a foodie, and when eating out, see it as a personal challenge to re-create at home whatever I experience in a restaurant. A lazy Sunday making a roast dinner for family with a nice glass of red is my idea of heaven!