Phil Irwin

THE CUSTOMER EXPERIENCE CHAMPION

What I do at Q2Q:

I work with our customers to resolve their problems on a wide range of IT Hardware and Software and make sure they can get back to work as quickly as possible. Whilst providing assistance on the phone and via remote support is a big part of my role, I also regularly get out to see clients at their premises. I attend the companies networking events, get involved with the marketing side of things and often ‘on-board’ new clients, giving them a warm welcome. I’m also Q2Q’s customer excellence champion, working on best practise with the team to ensure we are giving great service to our clients.

Background and Achievements

20 years in IT, with a mix of experience including Support, Service Management and Wireless Networking.

Hobbies and Interests

Big follower of Formula One.

I have been Kayaking and Canoeing now for nearly 8 years and have achieved Both Level One and now Level Two coaching qualifications.

I was recently made Head Coach at the local Canoe club and get to work with a team of coaches delivering British Canoeing courses to our members.

Very much a foodie, and enjoy a nice glass of Red.

McDonalds Breakfast

Riviera Maya, Mexico

I’m Head Coach at Lancaster Canoe Club

Formula One, Kayaking, Food, Wine

Sigala/Clean Bandit

Anything by the Beatles

Send us a message

Talk to us

Lancaster: 01524 581690

Technical IT Support illustration at Q2Q HQ Lancaster, Lancashire and the North West