THE CUSTOMER EXPERIENCE CHAMPION
What I do at Q2Q:
I work with our customers to resolve problems on all manner of IT issues – making sure they can get back to ‘business as usual’ as quickly as possible.
While providing reactive assistance – on the phone and via remote support – is a big part of my role, I also regularly visit clients’ sites, to ensure their IT is ship-shape.
Additionally, I attend networking events and often spearhead the onboarding of new clients. I’m also Q2Q’s in-house photography and customer excellence champion – keeping our Instagram up to date and working on team best practice, to ensure we are always giving a great service to our users.
Background and Achievements
I have over 20 years’ experience working within IT – across many areas including support, service management and wireless networking.
Hobbies and Interests
I have been kayaking and canoeing for over 10 years and I am a qualified coach for British Canoeing. In addition, I am head coach at the local canoe club, meaning I get to work with a team of coaches delivering British Canoeing courses to our members.
Finally, I’m a big follower of Formula One, very much a foodie and enjoy a nice glass of red!
A McDonalds Breakfast
The Riviera Maya, in Mexico
Friendly, fun and honest
I’m a qualified coach for British Canoeing
Formula One, kayaking, plus good food and wine
Anything by The Beatles!