Carol Tucker

THE SUPPORT SUPERHERO

What I do at Q2Q:

As helpdesk supervisor, my face and voice are likely the first ones you’ll see and hear when contacting Q2Q.

From organising the support team – ensuring all our customers’ needs and tickets are resolved quickly and professionally – to ordering and sending hardware to clients, my position is very varied and no one day is the same.

I’m also involved in assisting with the smooth day-to-day operations of the business – booking events and helping our MD Lorna.

Background and Achievements

I joined Q2Q earlier this year after 32 years in Estate Agency and Customer Service, I became an Estate Agent at the early age of 19 and loved it instantly. The main part of my role was facilitating the sale and purchase of properties, ensuring that customers received all the help and support required in a timely manner, and hopefully make the experience a memorable one for them. This aspect continues at Q2Q, and whilst this is now a very different role the outcome is the same; to provide an excellent customer service experience.

Hobbies and Interests

Travelling, walking with my dog ‘Minnie’

Q2Q IT technical Managed IT support Carol Tucker at Q2Q HQ Lancaster, Lancashire and the North West

Bruce Willis, Jason Statham and KFC Hotwings

Caribbean Cruise

Was in the Territorial Army in my 20s

Travelling, city breaks, Chinese food, walking in the Lakes

Stereophonics

I sing to most things but if I had to sing for my supper, I would starve!

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    Talk to us

    Lancaster: 01524 581690

    Technical IT Support illustration at Q2Q HQ Lancaster, Lancashire and the North West