Amy

HELPDESK SUPERVISOR

What I do at Q2Q:

As Helpdesk Supervisor at Q2Q, I organise the support team to ensure all our customers’ needs and tickets are resolved quickly and professionally.  I am also responsible for ordering any hardware on behalf of customers, and ensuring it reaches them on time, and set up ready to use.

Whether I am answering the phone, sending emails or logging support tickets on behalf of our customers, I always find time to ensure our customers are happy, and that we are keeping them up to date with the progress of their issue. As I’m very new to the team, but my aim is to use my organisation skills to simplify the management of tickets, and therefore maximise the time our tech team have to work on solving customer’s issues.

Background and Achievements

I have worked in Customer service since my first job and don’t think I could work in any other field, I like helping to much, my roles have varied from answering your complaints calls at Carphone warehouse to resolving title document queries for a mortgage company.

Hobbies and Interests

Reading, reading and more reading. Psychological thrillers for fun, but I love a good political biography. I have degrees in anthropology and psychology, so anything to do with the nature of humans too.

The people, the banter, the singing!

a medic in the army like my uncle when I grew up

Rick And Morty with lots of chocolate

Wild camping and rock climbing with my more adventurous friends

Helpful, Cheerful, Positive

I have half a metal spine

Baking, gardening theatre and music

Anything I can dance around with a hairbrush mic to

Living on a prayer.

Send us a message

Talk to us

Lancaster: 01524 581690

Technical IT Support illustration at Q2Q HQ Lancaster, Lancashire and the North West